Ratings based on 2,485 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Aug 19, 2014
This motel was very nice. The room was comfortable and modern and clean. The refrigerator was larger than you typically get and had a freezer shelf. The pool was very nice and there was a poolside bar. IHOP was right next door. this motel is a mile or two from the main downtown area, but that wasn't a problem at all.
Comment from Hotel Management
Aug 20, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide feedback from your most recent stay with us. I am glad you enjoyed your room and the pool! Thank you, Ryan Batot Front Office Manager
3 out of 5
by A verified traveler

Hotel is average 3 star MAX

Posted Aug 18, 2014
My room air conditioning hardly worked. Key west In General is nothing what I expected. Beaches were dirty and nothing what I expected. And definilty not a place for mid 20s to be at nothing but family's and racist.
4 out of 5
Recommended
for Everyone
by A verified traveler from Galveston, Tx

Beautiful pool!!!

Posted Aug 16, 2014
Need ice machines & a shuttle to town since it's a bit far. Maybe some "security" around the pool to keep the children in line. Bar staff is awesome!! Lovely place. We had a great week.
3 out of 5
Recommended
for Everyone
by A verified traveler from palm harbor fla

Acceptable but not outstanding

Posted Aug 13, 2014
AC failed to get room below 74, was told they are aware but it's really hot out
4 out of 5
Recommended
for Everyone
by A verified traveler from Brockton Mass

Wonderful hotel for a relaxing time

Posted Aug 12, 2014
Beautiful facility with comfortable rooms, the 2 queen size beds were perfect for my party of 4. The lush pool settings gave the tropical paradise experience we were looking for
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2014
Room was clean & decorated nice. Bed was comfy & the pool was also nice. However, It is outside of Key West city central and they don't provide shuttle service to downtown. So there is driving & parking to do or if you choose to take a cab, I was told it is ~$20 each way. Various hotels same distance to Key West Central offer shuttle service both ways at no additional charge.
Comment from Hotel Management
Aug 13, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear you found the pool to be nice and comfortable sleeping arrangements. We appreciate your business. Thank you, Ryan Batot Front Office Manager
2 out of 5
by A verified traveler from new york

Deceiving

Posted Aug 5, 2014
Pros: the fact that IHOP was in the parking lot, - open 24 hours - great breakfast.
Cons: they take a $30/per night deposit for extra charges in your room - like mini-bar. There was no mini-bar. Put in a mini-bar.
Location: Unfortunetly road construction in front of all the hotels along the bay, - so walking around the area is not an option.
On line it looks amazing, - but once you check in and find your room on the lower level, facing an inside corridor which leads to the back parking lot, what a disappointment Hotel with water views? Our room did not even have sunlight. Very few rooms with balcony and view. For over $200/night - off season, it was basically a drive up motel for a quick overnight. We spent as little time in the room as possible. It was a dark and deary room for 2 nights, - couldn't wait to drive away.
Comment from Hotel Management
Aug 11, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. I apologize if the hotel did not meet your expectations or if you feel it was deceiving online. There are multiple selections on room types and I apologize if nothing with a water view was available. We appreciate your business. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
Overall it was nice, but the hotel room doors were all directly accessed from the outside.
Comment from Hotel Management
Aug 11, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. I am glad to hear you had an overall nice experience. The superior room types have the interior entrances located in the main building. We appreciate your business and hope you decide to visit again in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great pool area

Posted Aug 4, 2014
Pros: The pool area and lobby are both very inviting.
Cons: Although the rooms are very well equipped and nicely decorated, there were a few areas which could do with re-painting/ refreshed
Location: Hotel is around 3 miles from the centre - there isn't a beach near the hotel which was a shame. The trolley bus ride was fun for 90mins but overpriced
Spent 2 nights at the Inn at Key West - with hubby and 2 children. Hotel rooms have everything you could need and the staff are extremely helpful. My children loved the pool area which has plenty of sun loungers, tables, parasols etc.
Comment from Hotel Management
Aug 11, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear you and your family visited Key West and chose The Inn at Key West. Thank you for your kind words about the property as well as your staff and I will be sure to share your review with the team. We appreciate your business. Thank you, Ryan Batot Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

Great two days

Posted Jul 31, 2014
I have traveled to Florida many times, but this was my first time in Key West. This hotel exceeded my expectations and we had a great two days. The concierge was very helpful and we were able to make the most of our stay.
Comment from Hotel Management
Aug 1, 2014 by Ryan, Hotel Management
Thank you for your feed back and we appreciate your business.