Ratings based on 2,550 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from SAN ANTONIO, TEXAS

Posted Oct 28, 2014
Pros: POOL
Location: EVERYTHING KEY WEST HAS TO OFFER.
BEAUTIFUL HOTEL AND GREAT SWIMMING POOL! FRIENDLY STAFF. GREAT TAXI SERVICE TO NEARBY LOCATIONS.
4 out of 5
Recommended
for Everyone
by A verified traveler from boynton beach, FL

Key West

Posted Oct 20, 2014
Location: It's about 3 miles from Duval St.
We stayed out of town because eek liked the hotel. It has a pool and restaurant. Room was very clean which is important
Comment from Hotel Management
Oct 25, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear you visited the pool and restaurant. We appreciate your business and hope you decide to visit again in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but there are better

Posted Oct 20, 2014
Pros: Pool and Beds
Cons: Hospitality
Location: A little far from the action but a short enough cab ride
Overall the hotel is nice but it is dated. Also, the hotel staff wasn't overly pleasant. Almost seemed as an inconvenience everytime I had to talk to someone (i.e. check in, questions, check out). The room itself was clean and the beds were very nice. A lot of dated and worn furnishings but overall not a bad option.
Comment from Hotel Management
Oct 26, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. I am sorry to hear about the overall level of service you received. We care very much about guest service and we will be sure to address these issues. We appreciate your business and hope you decide to give us another chance in the future. Thank you, Ryan Batot Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Nice hotel

Posted Oct 17, 2014
Nice hotel, fantastic pool and jacuzzi. Room was ideal for our 3 night stay in Florida Keys. Staff were really nice. Hotel was a bit further out than expected but we had a hire car so could drive to Duval Street within about 20 mins. Good base for our trip.
Comment from Hotel Management
Oct 20, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with feedback from your recent stay. We are glad to hear you enjoyed the pool and the jacuzzi. We appreciate the kind words about the staff and I will be sure to pass along the compliments. We appreciate your business and hope you visit us again in the future. Thank you, Ryan Batot Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from LI, NY

Beautiful resort

Posted Oct 14, 2014
Location: Mallory square, Key West, Truman white house, Hemingway House. You need to either take a cab or drive depending on how busy the season is.
Had to add on a few days so that we could appreciate our stay at their beautiful pool. Plans were to go to Key West for 3 days and from what I had read many people said they didnt take in the beautiful effects of this hotel. We will be going back to this hotel in the future as it satisfied all of our needs. Thank you Rian for a wonderful stay!
Comment from Hotel Management
Oct 20, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your valuable feedback. We are happy to hear you extended your stay while visiting Key West to really take in everything Key West has to offer. We appreciate the compliments as well as your business. We look forward to seeing you again in the future. Thank you, Ryan Batot Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Attleboro, MA

October 2014 Visit

Posted Oct 13, 2014
Pros: Great spot... GREAT staff
We were there for our 25th anniversary and were treated like very special guests.... Would love to back there for our 30th!
Comment from Hotel Management
Oct 18, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback as well as share your 25th anniversary with us. It is truly a special occasion and glad we were able to share that experience with you. We will be happy to have you back for your 30th. We appreciate your business and hope to see you in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Front desk ladies are delightful & helpful.

Posted Oct 12, 2014
Pros: Pool was beautiful. Location good. Out of town a bit so not as noisy. Don't get a room by the pool though! People DO like to party in Key West!
Cons: You need a shuttle to Duval street.
Philip was professional & went out of his way to get Blueberries for our Yogurt!
Comment from Hotel Management
Oct 18, 2014 by Ryan, Hotel Management
Thank you taking the time to share feedback from your recent stay with us. We appreciate the kind words about the front desk agents as well as Phillip our Food and Beverage Director. We appreciate your business and hope you decide to visit again in the future. Thank you, Ryan Batot Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples, FL

Excellent! Beautiful hotel!

Posted Oct 9, 2014
Very nice hotel. Beautiful rooms, top pool! The staff is friendly.
Comment from Hotel Management
Oct 18, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear you enjoyed the pool area. We appreciate the kind words about the guest rooms as well as our staff. I will be sure to pass on the compliments. We appreciate your business. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Florida

Unusual design

Posted Oct 8, 2014
Pros: The restaurant pool and bar were easy to access. There was a shuttle to take us to the trolley
Cons: Better pillows
The closet for the room is in the bathroom. There is no place to put cosmetics near the sink. The lights and fan for the bathroom are located outside the bathroom door in the bedroom. The layout /design was pleasing but awkward for two people. The room safe had to be locked as it kept opening when the closet door was opened. The sand surrounding the pool area is lovely to look at, but came into the room even though we wiped our feet
Comment from Hotel Management
Oct 18, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We appreciate the 4 star review, but sorry to hear about how the design of the room affected personal belongings. We appreciate your business and hope you decide to visit us again in the future. Thank you, Ryan Batot Front Office Manager
2 out of 5
by A verified traveler

Very disappointing Hotel for the Price.

Posted Oct 6, 2014
The hotel was in a bad location and the room was dark and old. The Facilities are very old and need a revamp.
Comment from Hotel Management
Oct 12, 2014 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are sorry to hear about the inconvenience you experienced during your stay with us and you found the room to be too dark. We appreciate your business and hope you decide to give us another chance in the future. Thank you, Ryan Batot Front Office Manager