Ratings based on 1,158 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, but the room was rather cramped and h

Posted Dec 15, 2014
Pros: Staff was very pleasant and friendly.
Nice hotel, but the room was rather cramped and had a labyrinth-style design that felt uncomfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

one of the most confortable hotel with a beach

Posted Dec 12, 2014
Pros: Confort, cleanisses, amenities and staff kindness
Cons: Nothing
Location: Just the must not too far from not too closed to downtown
One a most confortable hotel with the most wonderful beach in Key West
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2014
Very Clean!!! Great Location! Pool right beside beautiful sandy beach, not a large beach, but you have access to sister resort including a larger beach. I would visit again! And PET FRIENDLY!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Reach for the Experience.

Posted Dec 9, 2014
Pros: Location, ocean/beach access and pleasant helpful staff.
Cons: Room size and clothing storage arrangements. More comfortable in room furniture for relaxing while inside to watch television or read at night.
Location: Central location with easy access to most everything. Tours, shopping, and dining were plentiful minutes away by cab.
Excellent food and service in the hotel dining facility and room service. Unfortunate small room size for the King - Courtyard Ocean View unit --- very small closet with no dresser drawer arrangement for clothes storage requiring "living out of suitcase" arrangement. Portable dresser was offered after requests for upgrade were made (upgrade of room not available at the time) but dresser placed in room was in very poor and decrepit condition (would not place my clean clothes in it). Overall, personnel were, or tried to be very helpful but were limited by facility limitations. Balcony view of ocean was beautiful as was beach and ocean access. Location was very positive as were exterior amenities. Minutes away from most attractions and shopping and dining venues.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff and location

Posted Dec 8, 2014
Pros: Location! Being on the beach
Loved being near enough to everything but away from it all. Juan was most helpful at the pool; Conceirge recommended a fabulous restaurant, and Josh, the hotel manager, walked us to the sand scultpure beach party.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Nice hotel on beach

Posted Dec 7, 2014
Food was not very good. Other than that beautiful hotel on the ocean
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh, PA

Posted Dec 1, 2014
The staff was extremely helpful. The rooms were clean and the beds were very comfortable. I wish I was dtl there.
2 out of 5
by A verified traveler

Posted Nov 25, 2014
poor. gave us handicapped suite without advising us. Switch next day to another suite. AC not working then switched to a 3rd suite. AC was weak. Bar area is depressing. Very pleasant staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohoo

Great Key West location

Posted Nov 18, 2014
Great location near the southernmost point. The private beach is wonderful, views are unparalleled, and the staff is helpful. Highly recommend!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ANTIBES

hôtel de luxe

Posted Nov 12, 2014
Pros: Grande terressage, au calme. Décoré avec gout.
Cons: Petit déjeuné du restaurant un peu cher.
Situé à key west,hôtel très agréable. Les chambres sont spacieuses, grand confort. Machine nespresso à disposition, grande terrasse, au calme. Le personnel est charmant. Belle salle de sport.