Ratings based on 799 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Miami
Most Souther point in key westPosted Jul 11, 2014
Excellent hotel friendly personal stunning views aquatics sport available near to Duval
for Everyoneby A verified traveler from texas
Honeymoon StayPosted Jul 11, 2014
The staff made us feel welcome and glad we choose the hotel. We loved the gifts and will come back again.
for Everyoneby A verified traveler from pa
LovPosted Jun 30, 2014
Loved our room. The staff was s excellent. Would go back in second. Of we ever return to key west.
for Everyoneby A verified traveler from Miami
Great room!Posted Jun 26, 2014
Lobby does not reflect the quality of the rooms. Its the first impression after all.
for Everyoneby A verified traveler
Nice , clean the staff was very helpful...Posted Jun 24, 2014
Pros: The rooms were cool bc it's very humid in the keys...
Cons: clean the beach area where all the reef comes ashore.
Location: Location is good closed to a lot of the attractions you can rent a scooter n go everywhere...
Our first time to Key West n we chose this hotel due to the great reviews .. The reviews were right on excellent hotel staff was very friendly n helpful...
for Everyoneby A verified traveler from Chicago, Il
Beautiful viewPosted Jun 23, 2014
Rooms were clean and comfortable. My only compliant would be the shower the head needed to be cleaned or changed as the streams converged into one. The beach, staff, view and food were great. I do offer a warning about the breakfast buffet, it's pricey - you'd be better off down the street a bit. But you're paying for the view.
by A verified traveler from New jersey
terrible experiencePosted Jun 19, 2014
Location: nothing . all a scam and waste of money.
waste of money. people were rude. to expensive. 60 dollars for breakfast for two people. the water is dirty. room was dirty. had to switch it twice. you get charged 25 a day plus tax for using stuff at the hotel even if you do NOT use it. I will never go back again !!!
by A verified traveler from NJ
This is a "Reach" for a Waldorf Astoria propertyPosted Jun 19, 2014
Cons: Internet, cleanliness, consistency with tip inclusion, room rates.
Location: Beach access is good but expect a lot of seaweed. You can walk just about anywhere on the island.
Having the name Waldorf Astoria attached to 'The Reach' provided us with a sense of confidence in our hotel choice. However, we were disappointed in that choice. The property is not the same caliber as other Waldorf hotels. The rug in the room was filthy, the room cleaning/supplies were inconsistent, gratuities were sometimes included with meals/drinks and other times not. You have to really watch out for this. The Internet was also very slow/spotty. We visited in June and this is supposed to be the slow season but it seemed as though space at the pool was very limited, especially if you wanted any shade. We visited the sister property, Casa Marina, and it seemed much nicer than this property. However, we did not see any rooms to accurately compare the two.
for Everyoneby yael from Israel
Great place to stayPosted Jun 18, 2014
Best location, on the beach, 5 minutes walk from the main street, free wifi, big rooms, beautiful and clean. Loved it!
for Everyoneby Dora from Metuchen, NJ
Nice resort, but there were just a few things...Posted Jun 17, 2014
Pros: The bed was super clean and super comfortable. The room and the bathroom were also very clean.
Cons: See above.
Location: Right near the southernmost point buoy. Close to the head of Duval Street.
We went for one week in June. It was our first time in Key West. All in all, the resort was very nice and we had a very nice stay there. Unfortunately, we got there a little early and our room wasn't ready, so we left our luggage with the front desk and they said they would call when the room was ready (we left our mobile number). No one ever called, and our luggage didn't make it to the room. Even after we called to inquire of its whereabouts, it took a while for it to arrive. The resort comped us our resort fee for the trouble, which was very professional. The facilities were nice, not great. I definitely felt like it was the "sister" resort to a much better one. Even their in-room literature mentioned the Casa Marina and its shops and restaurants, without much emphasis on their own...probably because there's not a whole bunch there. My biggest gripe was that there aren't enough chairs and umbrellas around the pool to accommodate all the guests. The beaches in Key West are nothing to write home about, so a resort really needs a nice pool. This one was meh. I also felt like the staff that cleaned the rooms was very frugal with the supplies. They skimped on the coffee when they noticed we were drinking the caffeinated kind, they never gave us another little bottle of conditioner after the first finished. Nothing major...just a series of little things.