Ratings based on 251 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Nashville, TN
Great vacationPosted Jul 30, 2014
Pros: Everyone was very helpful and with the location it was great.
Cons: Probably some kind of follow up on the house keeping service during the stay instead of at the end.
Location: Marathon has a lot of good eating places especially for casual dining, however the Tiki Bar at the hotel had very good casual food.
Very good hotel in a superb location. Will certainly be going back. The only thing that was a negative was the inconsistency of the room cleaning, however that did not affect the overall enjoyment of our vacation. The Tiki Bar and staff were fantastic and this hotel is a must to stay at.
for Familiesby A verified traveler from Kansas
Nice "waterfront" condo on gulf sidePosted Jul 22, 2014
Pros: The resort had a beautiful pool - and we enjoyed wonderful snorkeling right along the rock line of the gulf in front of the hotel!
Cons: Housekeeping needs to be more conscientious - and there needs to be someone checking before we check in to ensure the kitchen, etc. is properly equipd
Location: right next door to the turtle rescue hospital which was really enjoyed. Great snorkeling right there at the hotel - lobsters, fish, sharks.
I thought I was booking a beach front house - but it ended up being a lagoon front house. The pics were a little misleading in that I thought the house would be steps from the water's edge. Not the case - however it was still a great condo and all the amenities were very close. My only real issue would be with housekeeping - that our unit had not been checked to make sure we had appropriate cooking utensils and silverware, towels, etc. I had to call to get a skillet brought to our room the first nite we were there. Once we got ready to set the table, we discovered we only had 3 forks, and a couple spoons. Additionally, the bathroom on the main floor did not have a hand towel or any soap of any kind in it -so I called again and asked that they be brought over in the morning, as we did not want to wait for them to come that night - it was already late. The next morning they brought some forks, knives (which we didn't need) and some tablespoons - but no regular spoons. they also brought a wash cloth and a bar of soap (instead of hand towel). Weird. Also there were 5 of us staying in the condo - and I felt like we should have had more than 1 bath towel a piece. In addition, there were not enough wash cloths for everyone , or hand towels. When they came to take our towels to be washed, they did not take/replace the kitchen towel, which was soiled from cleaning the night before, and did not replace beach towels. No broom either - and sand everywhere with no way to clean up.
for Everyoneby A verified traveler from Mumbai, INDIA
excellent family hotel, beautiful beach frontPosted Jul 17, 2014
Cons: internet service was very poor. I complained to the front desk but they couldn't fix it.
Location: located on Marathon Keys, quiet place. Better then going to Key West we feel
Very nice holiday hotel, nice private beach and pool. Room was superb. A family of 4 or 5 can stay very comfortably with small living room and kitchenette. Beautifully painted, nice furniture. We really liked the place.
for Everyoneby A verified traveler from chicago
Elegant family hotelPosted Jul 8, 2014
Arrived late but in time to use the pool Restaurant obliged us by serving us a late dinner even though we came after hours Our bungalow was spacious and nicely decorated
for Everyoneby A verified traveler
Very Beautiful Family HotelPosted Jul 7, 2014
Cons: Bathrooms outside. Also maybe some group activities.
Location: Nothing to walk too, but nice state parks to drive too..
This hotel is pricey but very beautiful and clean. Staff was great and quick to do anything for you. Its a great place for families, because everything from Pool to Tiki bar closes at 9pm. So not a lot of party animals, not even on the 4th of July..My only complaint was they need more bathrooms, by the pool area and they need to put bathrooms by the beach...
for Everyoneby A verified traveler from Royal Palm Beach
Great location - beachfront to the Gulf!Posted Jul 7, 2014
Pros: Location and amenities are great!
Cons: Room had some cracked tiles but everything was impeccably clean!
Location: All sorts of boating and water activities either on property or within walking distance. Fishing, kayaking, paddle boarding, sailing, power boats....
This was a last minute getaway for a Florida couple. We wanted to get away and disconnect, and this was the perfect place. Marathon is a quick drive from the upper and lower keys so it's the perfect location to enjoy any spot. We really enjoyed a hike on Big Pine Key in the Key Deer refuge. The hotel had great staff, the food and drinks were excellent and you had access to all sorts of water activities (extra charge - but very reasonable).
for Everyoneby A verified traveler from margate ,fl
great place to stay with familyPosted Jul 7, 2014
Pros: the accomodations were excellent , great view , great pool area would not consider any other place to stay in the Keys
Cons: later TIKI bar hours
family was very pleased with this slice of paradise
for Familiesby A verified traveler from Scotland
Resort hotel on the beachPosted Jul 3, 2014
Pros: On the beach, accommodation of 2 bedroomed villa was ideal for a family of 4
Location: The location was ideally suited being an hour from Key West, and about an hour from Key Largo
All staff were very friendly, and the villa was very clean. The staff at the Tiki Bar and the restaurant were very pleasant
for Everyoneby A verified traveler
Posted Jun 29, 2014
We had a great vacation! The employees were informative. The restaurant was good but could have had a more extensive menu. We look forward to a future stay.
for Everyoneby A verified traveler from B.
Great setting and nice place to stayPosted Jun 21, 2014
The resort was nice. The one major issue we did have was a stopped up toilet in the master bath. We called maintenance 2 times and it still was not working properly. Luckily there were 2 other bathrooms in our cottage. The grounds were very nicely maintained and there was plenty to do. We came with 3 teenagers, and they never got bored. The cottage we stayed in was comfortable and clean. The kitchen was minimiay stocked. BUT when we asked for things that we needed, they came right away. I loved the porch and balcony off of the master. Overall I would definitely stay here again.