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Reviews of Travelers Palm

2.5 out of 5
Travelers Palm
815 Catherine Street, Key West, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 204 out of 268 reviews" "
Rating 8 - Good. 55 out of 268 reviews" "
Rating 6 - Okay. 5 out of 268 reviews" "
Rating 4 - Poor. 3 out of 268 reviews" "
Rating 2 - Terrible. 1 out of 268 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Megan L

10/10 Excellent

Catherine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and relaxing. The landscaping and pool were exquisite.It was a great little hideaway. We will definitely stay again. The only thing I didn’t love was the shared door between the suites and the studio. They need more soundproofing. If you rented the whole cottage for a family it would be fine, but you can hear everything your suite mates say. They need to rent as a whole property or close up the door with a wall and make them truly separate units. We were fortunate and had good suite mates that usually went to bed by midnight.
Stayed 4 nights in Jul 2022

10/10 Excellent

Pamela

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay. Clean, cozy, well maintained. We walked and biked everywhere and appreciated that it was not too close to crazy end of Duval. Loved the pool and that they supplied fresh water and towels. On our first night, at 1:30 am we woke up to loud voices from a group of boys staying in the suite adjoining ours and I thought it would be a problem. But they quieted right down after my husband went over and told them that the walls are thin and we could hear everything. I would definitely recommend Traveler's Palm and would stay again.
Stayed 3 nights in Apr 2022
Response from Dwell KW Management on Apr 28, 2022
Thank you for this fantastic review Pamela! We are so glad you enjoyed your stay so much. It is wonderful your husband was able to keep the rest of your stay quiet, we would have taken care of it ourselves if his talk wasn't enough but we are thrilled everyone was respectful and communication won again! We would love to host you again next time you visit Key West!

6/10 Okay

Sarita

Disliked: Cleanliness, staff & service
Disappointed
Did not see any housekeeping the whole time we were there. Asked for new towels no one came to give us knew towels the whole time we were there even after we called them several times. The only time we seen anyone from housekeeping was an hour before check out and then they keeped knocking on the door.
Stayed 4 nights in Mar 2022
Response from Travelers Palm on Mar 24, 2022
Thank you for your review. We spoke to you on 2 occasions of which we were never told about extra towels. We wish we would have known about this request to quickly accommodate your needs. Housekeeping came to the room right at check out time as we needed to begin our preparation of the room for the next guest. We appreciate your understanding and hope you had a great stay!

10/10 Excellent

Raschelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Getaway
Suite was beautiful, convenient to everything and within walking distance of a lot of things. Pool was soothing after travel. Will def be back! Cleaners did an amazing job, spotless!
Stayed 3 nights in Feb 2022
Response from Aneta on Feb 22, 2022
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm Hotel

10/10 Excellent

Jong

Stayed 1 night in Feb 2022

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
We were unfortunately in a locked off studio attached to a large and loud group that made it impossible for us to sleep. It wasn’t necessarily the fault of Travelers Palm—they were fully booked, so we couldn’t switch rooms, but it was frustrating that we had no options, and they couldn’t do anything to help us. Ultimately, we were forced to just eat the cost and book another place to stay, with zero compensation from this place. I think it was mostly bad luck with who we were next to, otherwise, I’m sure it would have been fine.
Stayed 3 nights in Feb 2022
Response from Aneta on Feb 15, 2022
We appreciate you taking the time to leave feedback on your recent stay. Guest satisfaction is very important to us and we value suggestions and recommendations on how we can improve. Our team is dedicated to always providing an exceptional guest experience and apologize if we fell short in any way. Your business is very important to us and we hope that you will come back and stay with us again. Aneta, Travelers Palm

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations and convenient
Stayed 2 nights in Feb 2022
Response from Aneta on Feb 14, 2022
Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again. Aneta, Travelers Palm

8/10 Good

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was excellent for our one night in Key West. They superb location and the Cuban restaurant across the street was amazing!
Stayed 1 night in Feb 2022
Response from Aneta on Feb 9, 2022
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Cecilia M., East Winthrop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the whole property. Everything was clean and up to date. The communication with the staff was great. We would recommend this to all our family and friends.
Stayed 3 nights in Jan 2022
Response from Aneta on Feb 2, 2022
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was close to Duvall St, so easy walking distance. No parking on site had to find parking on busy side streets.
Stayed 2 nights in Jan 2022
Response from Aneta on Jan 31, 2022
Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again. Aneta, Travelers Palm

8/10 Good

Dave

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good walking distance to Duval St. & the Amphitheatre especially. That being said , the room was nice , No continental breakfast like most places, though. Parking was plentiful.
Stayed 4 nights in Jan 2022
Response from Aneta on Jan 24, 2022
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Guest satisfaction is very important to us and we value suggestions and recommendations on how we can improve.Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Sandra

Stayed 3 nights in Jan 2022

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Quaint resort.
Stayed 2 nights in Dec 2021
Response from Aneta on Jan 7, 2022
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the property. The room was clean and within walking distance to dining/bars. Having a designated parking spot for the room was great! Would definitely recommend and stay at this location again in the future.
Stayed 1 night in Dec 2021
Response from Aneta on Jan 4, 2022
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Island City House Hotel

10/10 Excellent

rujuta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful house in an amazing area!
Stayed 1 night in Dec 2021
Response from Aneta on Jan 4, 2022
Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again. Aneta, Travelers Palm

8/10 Good

Cassandra

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was very nice. Parking was a mess. Room connected with another room and the noise was crazy. You could hear everything from the adjoining room.
Stayed 3 nights in Dec 2021
Response from Aneta on Jan 3, 2022
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful here ! Just want to mention real quick walls are super thin you can here everything at night 😂😂 maybe a sound machine in the rooms may be a good idea. But overall place was super quiet . Most of the time I didn’t see anyone so you get to use the back yard oasis, pool .Thank you
Stayed 5 nights in Dec 2021
Response from Aneta on Dec 14, 2021
Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again. Aneta, Travelers Palm

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private and quiet but not far from all the action on Duvall St! Our little porch was perfect for sitting at night to relax from our busy days and also a great way to start the day!! The pool area was very relaxing and private!
Stayed 3 nights in Nov 2021
Response from Aneta on Nov 17, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the studio we stayed in. So private yet close to everything. We would definitely stay there again.
Stayed 4 nights in Nov 2021
Response from Aneta on Nov 17, 2021
Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again. Aneta, Travelers Palm

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Decent location. Nice property.
Stayed 3 nights in Nov 2021
Response from Aneta on Nov 15, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Bart

Stayed 4 nights in Sep 2021

10/10 Excellent

Harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room
Stayed 6 nights in Oct 2021
Response from Aneta on Nov 2, 2021
Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again. Aneta, Travelers Palm

10/10 Excellent

Gianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay can’t wait to come again!
Stayed 2 nights in Oct 2021
Response from Aneta on Nov 2, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bedroom could have darker blinds it was too bright
Stayed 1 night in Oct 2021
Response from Aneta on Oct 19, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Guest satisfaction is very important to us and we value suggestions and recommendations on how we can improve. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property, extremely clean and very well maintained and set up. Close to all fun areas. Alina is an excellent hostess always available and very client satisfaction oriented. We had an excellent stay and Travelers Palm Suite is our place to go next year. To Alina and her team: Thanks a lot for the experience!
Stayed 4 nights in Sep 2021
Response from Aneta on Sep 30, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and good accomodations.
Stayed 2 nights in Sep 2021
Response from Aneta on Sep 8, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Jahaziel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, Clean, well-located, walking distance from the main attractions. Confortable room with microwave and fridge, super convenient. The Pool was super-good after a day in the beach.
Stayed 1 night in Aug 2021
Response from Aneta on Sep 8, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm Hotel

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to say cozy personal
Stayed 3 nights in Aug 2021
Response from Aneta on Aug 10, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint. Relaxed location. Did not receive a detailed bill upon checkout.
Stayed 2 nights in Aug 2021
Response from Aneta on Aug 9, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is within easy walking distance of the main museums and attractions in Key West. We have a 1 BR suite. It was very pleasant, nicely appointed, and clean.
Stayed 2 nights in Jul 2021
Response from Aneta on Jul 29, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great getaway place! We were close enough to attractions yet could totally relax in peace here. It is very unique, quaint, and quiet. Great location!
Stayed 3 nights in Apr 2021
Response from Aneta on Jul 26, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Located in a nice location, bigger than what I was expecting. However, we could hear
Stayed 2 nights in Jul 2021
Response from Aneta on Jul 21, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
We stayed in the Coconut Studio which was very clean and comfortable and only an 8 minute walk from restaurants on Duval St. Loved the pool area and landscaping surrounding the property. Check in was super easy and we really enjoyed our stay!
Stayed 3 nights in Jul 2021
Response from Aneta on Jul 15, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta. Travelers Palm

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute and exceptionally clean room. Pool was steps away. Very quiet and peaceful.
Stayed 1 night in Jul 2021
Response from Aneta on Jul 5, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location 5 blocks removed from the hubbub of Duval St. We loved being in this part of town, it felt so peaceful and quaint compared to the maon strip. Pool and back patio was so nice. We will be back for sure!
Stayed 1 night in Jun 2021
Response from Aneta on Jun 29, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Island City House Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean suite with bedroom, living, dining, kitchen and nice bathroom with a walk-in shower. The property was clean with a lush, garden type community pool area. Location was great and is right by El Siboney restaurant. My only complaint is the pool was heated.....in June.
Stayed 4 nights in Jun 2021
Response from Aneta on Jun 28, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so pleased with Travelers Palm. The suite was ready on time and very clean. It was quiet and charming. We only wish we could have stayed longer.
Stayed 3 nights in May 2021
Response from Aneta on Jun 28, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nicely decorated. Pool was cozy and private. The room was comfortable and clean. The only downside was the noise as early as 8 am. You can hear everything from other rooms and outside.
Stayed 1 night in May 2021
Response from Aneta on Jun 11, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place
Stayed 3 nights in May 2021
Response from Aneta on Jun 11, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable accommodation s.
Stayed 3 nights in May 2021
Response from Aneta on Jun 11, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2021
Response from Aneta on Jun 11, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute studio with excellent pool and over all vibe. Easy access - check in was super smooth. The location is close to everything you want in Key West. Will definitely be back!
Stayed 1 night in May 2021
Response from Aneta on Jun 11, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Travelers was a perfect location along with a very clean place.
Stayed 3 nights in Apr 2021
Response from Aneta on Jun 14, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta,Travelers Palm

10/10 Excellent

rae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Key West Trip
The Palms 🌴 was VERY NICE, CLEAN AND WELL KEPT! HIGHLY RECOMMENDED!
Stayed 1 night in Apr 2021
Response from Aneta on Jun 11, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

SUNG M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Aneta on Jun 11, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Aneta on Jun 11, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cozy
Stayed 2 nights in Apr 2021
Response from Aneta on Jun 14, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Travelers Palm

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021
Response from Aneta on Jun 14, 2021
Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Keep your voice down
This is a very nice property. The room was clean and comfortable. Check in and out were easy as the room keys are in lock boxes. The deck and pool area were nice. My only issues are that the wall to the adjoining room wis paper thin. I could tell you what he was talking about on the phone about and several times trying to hurry up his wife as they were late for their meal reservation. The second issue is minor and that there is only one chair in the room. My suggestion is to have 2 chairs and maybe a small table.
Stayed 2 nights in Mar 2021
Response from Maura on Apr 18, 2021
Richard - thank you for the feedback - we are addressing the paper thin wall concern - the problem is that we are so booked that we cannot get in there to resolve the issue!! Hoping to see you come back!