“DO NOT BOOK THIS "HOTEL"!!!”
This was my third time travelling to the Keys, and also my third time staying in the Marathon area. The pictures are very deceiving. The hotel has a beach, but there is so much broken glass in the area it's not safe to walk in barefoot (this is obvious at low tide, when all of the water leaves the beach area and the pier area is dry.) Our room was left unlocked as we were checking in past 10 pm, which any of the other guests/vistors could have entered and claimed (esp. since many of which were intoxicated.) Our room (109) had a musty smell, and the furniture (futon) had been chewed up by some animal. For three nights, the people upstairs kept us awake at night due to their running and stomping; after three such nights, we complained and were told there was nothing that could be done, that we had one of the "nicest" rooms, and we could talk to the manager the next day if we wished. Also, good luck obtaining linens; for the three of us staying there, we consistently only received 1-2 washcloths daily. There were no blankets for guests who needed them. Many of our towels had holes, and our sheets had stains. As far as cleanliness, our maid never in 4 days swept our floors, which were always covered in sand secondary to the room being next to the beach area. Customer service is not great for them, either. As stated above, the daytime desk clerk was not helpful with our complaints (and was generally rude.) At checkout, he didn't even ask how our stay was--guess he knew!