All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thanks for the FIVE-star review!!! Spring is here, make sure to check out are Heated outdoor pool and spa or have a relaxing drink and wine at the Garden Grill.
10/10 Excellent
joyce, elk grove village
Apr 16, 2024
Happy with my check in and the property
joyce
Stayed 2 nights in Apr 2024
Response from JJA on Apr 16, 2024
JoyceSo glad you had a great stay and the staff and hotel were to your liking. We hope to see you again soon. Be sure and check out the Garden Grill on your next trip with made to order Breakfast and Dinner every evening.
LeahThank you for staying with us and the nice comments regarding the staff. I will share your feedback with the TEAM.
4/10 Poor
Bobby Postiglione
Apr 6, 2024
We didn’t get the room I payed for. The front desk told me they could only see was a 2 queen bed. But I ordered a single king bed.
Bobby Postiglione
Stayed 1 night in Apr 2024
Response from Jeffrey on Apr 9, 2024
BobbyI did see you ordered a king bed. I apologize on the error, which is the hotels' fault, please call the hotel directly so we can rectify.
6/10 Okay
REX
Business traveler
Mar 29, 2024
bathroom did not have a vent fan so you had no way to get rid of the smell of a number 2;
breakfast cook did not know how to cook eggs
REX
Stayed 4 nights in Mar 2024
Response from Mijalina on Mar 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact the hotel if there is anything we can do. Thank you!
The house keeper can pay a little more attention to details all the edges of the carpet and baseboards were very dirty and corners of the shower floor were dirty otherwise everything else was clean
Christina
Stayed 1 night in Mar 2024
Response from JJA on Mar 6, 2024
Thanks for staying and taking the time to review the hotel. We appreciate the feedback and will pass the information along to the department supervisor.
I didn't like that we were questioned while at the breakfast area. We paid for the breakfast.
DAMIANA
Stayed 1 night in Feb 2024
Response from JJA on Feb 28, 2024
I apologize that the desk did not give you coupons for breakfast. I will follow up with the desk. Thank you for booking the Bed and Breakfast Rate!!
10/10 Excellent
Israelita
Feb 22, 2024
Israelita
Stayed 2 nights in Feb 2024
Response from JJA on Mar 24, 2024
Thanks for taking the time to review us, we are glad you had a great experience. Make sure to check out our Great American Grill offering room service nightly!
Close to restaurants, shopping, outlet mall, movie theater, easy access to highways and main streets. Minutes from Folsom’s charming downtown area, Folsom lake.
Mary
Stayed 3 nights in Feb 2024
Response from TL on Feb 20, 2024
Thanks for choosing us here in Folsom, we are glad you had a good stay and appreciate the review. We hope to see you again soon
Highly recommend this hotel. Its one of the best in the area.
Ted
Stayed 7 nights in Jan 2024
Response from JJA on Feb 11, 2024
Thanks for the review, we are glad you enjoyed your stay. Please make sure you check out some great dinner options next time at The Great American Grill.
8/10 Good
Vishnu
Jan 28, 2024
Vishnu
Stayed 1 night in Jan 2024
Response from Team HGI on Jan 29, 2024
Thanks for taking the time to review the hotel, we are glad you enjoyed your stay.
girlfriend cut her foot on a piece of broken glass inside the spa. people that work the front desk are not very professional looking property smelled like mold especially the first floor bathrooms around the fitness centerand a little rude. properly
Steve
Stayed 1 night in Jan 2024
Response from JJA on Jan 17, 2024
Thank you for taking the time to review the hotel. Apologies that the desk personal was not professional to you. I have issued a maintenance request to inspect the pool area for any debris or glass. We hope you consider us again when in Folsom.
I thought it was a very nice hotel. The employees were all very friendly when I asked a question. I would be very happy tonstay there again.
Dee
Stayed 2 nights in Jan 2024
Response from JJA on Jan 14, 2024
Thanks for the review and great comments regarding staff. We hope to see you again when back in Folsom.
8/10 Good
Julie
Traveled with pets, Traveled with family
Dec 31, 2023
Liked: Amenities
Julie
Stayed 1 night in Dec 2023
Response from JJA on Jan 1, 2024
Thanks for staying with us. We are glad you had a good stay. Hopefully you were able to check out Premium Outlets across the street or Palladio At Broadstone just a 5 minute drive. We hope to see you again soon. - JJA
We were able to check in early which was very helpful due to our flight time and Christmas party we flew out here for. Easy to get too. Conveniently located.
Angela
Stayed 1 night in Dec 2023
Response from JJA on Jan 1, 2024
We are glad we were able to accommodate early check-in and Hope You had a great Holiday. Thanks for staying with us.
Great hotel: clean rooms, reasonably priced, outstanding staff across the board, close to the American River for running/walking, nice places to eat nearby, movies theater in the area, etc. I travelled to Citrus Heights CA often for many years and this has become my hotel of choice. Highly recommended.
Ted
Stayed 7 nights in Dec 2023
Response from JJA on Dec 21, 2023
Thanks for staying with us and taking the time to review us. We are glad you had a great stay. We are great hotel located adjacent to the outlet Mall and minutes to the historic district of Folsom.
10/10 Excellent
Katie Jo
Dec 8, 2023
Katie Jo
Stayed 3 nights in Nov 2023
Response from JJA on Dec 21, 2023
Thanks for the HIGH FIVE. We are glad you enjoyed Hilton. Try the American Grill on Your next stop for hotel dining and room service..
Thanks for the HIGH FIVE. Try our Amercian Grill for Dinner or room service the next time you are with us.
10/10 Excellent
Sheryl
Nov 25, 2023
Sheryl
Stayed 1 night in Nov 2023
Response from JJA on Dec 21, 2023
Thank you for the perfect score. We look forward to seeing you again. A great location withing walking distance to the Sacramento Regional Transit District station or Folsom Premium Outlets.
6/10 Okay
Verified traveler
Nov 21, 2023
Liked: Staff & service
Disliked: Cleanliness
Surrounding area
The surrounding area was not very clean
Verified traveler
Stayed 1 night in Nov 2023
Response from Christina Sandoval on Nov 28, 2023
We're sorry to hear your stay was not what you expected. We thrive on making sure our hotel is clean, and comfortable for guest(s) stay. We will continue to make sure we keep surrounding areas clean, and we hope to see you again.Thank you for being our guest,Hilton Garden InnFolsom CA
8/10 Good
Kim, Pittsburgh
Nov 9, 2023
Liked: Cleanliness, staff & service
Kim
Stayed 5 nights in Nov 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again.Hilton Garden InnFolsom CA
Exactly what I needed and expected from Hilton. A clean and quiet room, close to a lot of shops, restaurants, and amenities, and really helpful staff that went above and beyond when I needed to check out a day earlier than expected.
Thomas
Stayed 4 nights in Nov 2023
Response from Christina Sandoval on Nov 28, 2023
We're happy to hear your stay with us was great. Thank you for being our guest, and we hope to see you again.Hilton Garden InnFolsom CA
Staff was welcoming outside of normal check in, felt safe, rooms clean. Slept amazing, bed was very comfortable.
Alicia
Stayed 1 night in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
We're happy to hear your stay was great. Thank you for being our guest, and we hope to see you again.Hilton Garden InnFolsom CA
2/10 Terrible
Stephanie
Traveled with partner
Oct 28, 2023
Disliked: Staff & service
The fire alarm went off in our room and when I called the front desk, she immediately accused me of smoking in the room, which was false. It was upsetting that she just came to that conclusion. My husband was in the shower and I was blow drying my hair, so my best guess is one of those things set off the alarm. When trying to explain this to the front desk, she clearly wouldn’t believe me and it was overall really uncomfortable. I will not be staying here again.
Stephanie
Stayed 1 night in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
We're sorry to hear about your experience at our hotel. We thrive to make our guest(s) feel comfortable and secure. We will keeping training our front desk staff to be more patient and professional. We hope you will return as our guest.Hilton Garden InnFolsom CA
4/10 Poor
Erik
Oct 28, 2023
Erik
Stayed 1 night in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again soon.Hilton Garden InnFolsom CA
We're happy to hear your stay was great. Thank you for being our guest, we hope to see you again soon.Hilton Garden InnFolsom CA
2/10 Terrible
Von
Oct 10, 2023
Von
Stayed 3 nights in Sep 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again soon.Hilton Garden InnFolsom CA
8/10 Good
Iracema B
Traveled with family
Oct 2, 2023
Liked: Cleanliness, staff & service, amenities
What I didn’t like was a funny smell in the elevator, it think it was coming from the carpet. Other areas were clean and staff are very welcoming.
Iracema B
Stayed 2 nights in Sep 2023
Response from Christina Sandoval on Nov 28, 2023
We're sorry to hear about your experience. We will make sure to keep all areas clean. Thank you for being our guest, we hope to see you again soon.Hilton Garden InnFolsom CA
4/10 Poor
Monette
Business traveler, Traveled with family
Sep 30, 2023
Disliked: Amenities
Dirty bathroom, dusty hangers, dirty coffee maker and coffee supplies
Monette
Stayed 2 nights in Sep 2023
Response from Christina Sandoval on Nov 28, 2023
We're sorry to hear about your experience at our hotel. We thrive to make sure our guest(s) feel comfortable. We will make sure to keep all areas clean and supplies full. We hope to see you again soon.Hilton Garden InnFolsom CA
2/10 Terrible
ak
Sep 29, 2023
ak
Stayed 2 nights in Sep 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again soon.Hilton Garden InnFolsom CA