Outdoor pool

Reviews of Hilton Garden Inn Folsom

3 out of 5
Hilton Garden Inn Folsom
221 Iron Point Rd, Folsom, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 432 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 131 out of 1000 reviews" "
Rating 4 - Poor. 76 out of 1000 reviews" "
Rating 2 - Terrible. 61 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from JJA on Apr 18, 2024
Thanks for the FIVE-star review!!! Spring is here, make sure to check out are Heated outdoor pool and spa or have a relaxing drink and wine at the Garden Grill.

10/10 Excellent

joyce, elk grove village

Happy with my check in and the property
Stayed 2 nights in Apr 2024
Response from JJA on Apr 16, 2024
JoyceSo glad you had a great stay and the staff and hotel were to your liking. We hope to see you again soon. Be sure and check out the Garden Grill on your next trip with made to order Breakfast and Dinner every evening.

10/10 Excellent

Leah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staffs are very kind
Stayed 1 night in Apr 2024
Response from JJA on Apr 9, 2024
LeahThank you for staying with us and the nice comments regarding the staff. I will share your feedback with the TEAM.

4/10 Poor

Bobby Postiglione

We didn’t get the room I payed for. The front desk told me they could only see was a 2 queen bed. But I ordered a single king bed.
Stayed 1 night in Apr 2024
Response from Jeffrey on Apr 9, 2024
BobbyI did see you ordered a king bed. I apologize on the error, which is the hotels' fault, please call the hotel directly so we can rectify.

6/10 Okay

REX

Business traveler
bathroom did not have a vent fan so you had no way to get rid of the smell of a number 2; breakfast cook did not know how to cook eggs
Stayed 4 nights in Mar 2024
Response from Mijalina on Mar 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.  Your comments will help us as we continually work to improve our guest experience. Please contact the hotel if there is anything we can do. Thank you!

8/10 Good

Christina, Orland

Liked: Staff & service, property conditions & facilities
The house keeper can pay a little more attention to details all the edges of the carpet and baseboards were very dirty and corners of the shower floor were dirty otherwise everything else was clean
Stayed 1 night in Mar 2024
Response from JJA on Mar 6, 2024
Thanks for staying and taking the time to review the hotel. We appreciate the feedback and will pass the information along to the department supervisor.

10/10 Excellent

Santos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is convenient location.
Stayed 2 nights in Feb 2024
Response from JJA on Feb 28, 2024
Thanks for the FIVE star review!! Please check out the heated pool or hot tub on you next stay!

10/10 Excellent

DAMIANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that we were questioned while at the breakfast area. We paid for the breakfast.
Stayed 1 night in Feb 2024
Response from JJA on Feb 28, 2024
I apologize that the desk did not give you coupons for breakfast. I will follow up with the desk. Thank you for booking the Bed and Breakfast Rate!!

10/10 Excellent

Israelita

Stayed 2 nights in Feb 2024
Response from JJA on Mar 24, 2024
Thanks for taking the time to review us, we are glad you had a great experience. Make sure to check out our Great American Grill offering room service nightly!

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our heater didn’t seem to work great; other than that no complaints! It was quiet thank goodness. Staff was nice too!
Stayed 2 nights in Feb 2024
Response from TL on Feb 22, 2024
Thanks for the review and great comments regarding staff. We hope to see you again when back in Folsom.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants, shopping, outlet mall, movie theater, easy access to highways and main streets. Minutes from Folsom’s charming downtown area, Folsom lake.
Stayed 3 nights in Feb 2024
Response from TL on Feb 20, 2024
Thanks for choosing us here in Folsom, we are glad you had a good stay and appreciate the review. We hope to see you again soon

10/10 Excellent

MARIE GABRIELA, Lawndale

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy staying here it’s so convenient to places I need to go.
Stayed 1 night in Feb 2024
Response from JJA on Feb 11, 2024
Thanks, and yes, walk across the street to shop at 100's of stores a the Folsom Premium Outlets. We hope to see you again soon.

10/10 Excellent

Ted, Austin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this hotel. Its one of the best in the area.
Stayed 7 nights in Jan 2024
Response from JJA on Feb 11, 2024
Thanks for the review, we are glad you enjoyed your stay. Please make sure you check out some great dinner options next time at The Great American Grill.

8/10 Good

Vishnu

Stayed 1 night in Jan 2024
Response from Team HGI on Jan 29, 2024
Thanks for taking the time to review the hotel, we are glad you enjoyed your stay.

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from JJA on Feb 28, 2024
Apologies you did not enjoy your stay. If you wish to share specific feed back we can follow up on, please give us a call.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jja on Jan 23, 2024
Thanks for the perfect score.

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
girlfriend cut her foot on a piece of broken glass inside the spa. people that work the front desk are not very professional looking property smelled like mold especially the first floor bathrooms around the fitness centerand a little rude. properly
Stayed 1 night in Jan 2024
Response from JJA on Jan 17, 2024
Thank you for taking the time to review the hotel. Apologies that the desk personal was not professional to you. I have issued a maintenance request to inspect the pool area for any debris or glass. We hope you consider us again when in Folsom.

10/10 Excellent

Cherish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from JJA on Jan 22, 2024
Thanks for choosing us while in Folsom and thank you for the 5 star rating!!

10/10 Excellent

Anatoliy

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from JJA on Jan 14, 2024
Thanks for the 5 star review!

10/10 Excellent

Dee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a very nice hotel. The employees were all very friendly when I asked a question. I would be very happy tonstay there again.
Stayed 2 nights in Jan 2024
Response from JJA on Jan 14, 2024
Thanks for the review and great comments regarding staff. We hope to see you again when back in Folsom.

8/10 Good

Julie

Traveled with pets, Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from JJA on Jan 1, 2024
Thanks for staying with us. We are glad you had a good stay. Hopefully you were able to check out Premium Outlets across the street or Palladio At Broadstone just a 5 minute drive. We hope to see you again soon. - JJA

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JJA on Jan 1, 2024
Thanks for staying and the great review. Please make sure to try our Buffet in the Great American Grill or grab and evening dinner.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access from highway
We were able to check in early which was very helpful due to our flight time and Christmas party we flew out here for. Easy to get too. Conveniently located.
Stayed 1 night in Dec 2023
Response from JJA on Jan 1, 2024
We are glad we were able to accommodate early check-in and Hope You had a great Holiday. Thanks for staying with us.

10/10 Excellent

Ted, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel: clean rooms, reasonably priced, outstanding staff across the board, close to the American River for running/walking, nice places to eat nearby, movies theater in the area, etc. I travelled to Citrus Heights CA often for many years and this has become my hotel of choice. Highly recommended.
Stayed 7 nights in Dec 2023
Response from JJA on Dec 21, 2023
Thanks for staying with us and taking the time to review us. We are glad you had a great stay. We are great hotel located adjacent to the outlet Mall and minutes to the historic district of Folsom.

10/10 Excellent

Katie Jo

Stayed 3 nights in Nov 2023
Response from JJA on Dec 21, 2023
Thanks for the HIGH FIVE. We are glad you enjoyed Hilton. Try the American Grill on Your next stop for hotel dining and room service..

10/10 Excellent

patric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from JJA on Dec 21, 2023
Thanks for the HIGH FIVE. Try our Amercian Grill for Dinner or room service the next time you are with us.

10/10 Excellent

Sheryl

Stayed 1 night in Nov 2023
Response from JJA on Dec 21, 2023
Thank you for the perfect score. We look forward to seeing you again. A great location withing walking distance to the Sacramento Regional Transit District station or Folsom Premium Outlets.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Surrounding area
The surrounding area was not very clean
Stayed 1 night in Nov 2023
Response from Christina Sandoval on Nov 28, 2023
We're sorry to hear your stay was not what you expected. We thrive on making sure our hotel is clean, and comfortable for guest(s) stay. We will continue to make sure we keep surrounding areas clean, and we hope to see you again.Thank you for being our guest,Hilton Garden InnFolsom CA

8/10 Good

Kim, Pittsburgh

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again.Hilton Garden InnFolsom CA

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I needed and expected from Hilton. A clean and quiet room, close to a lot of shops, restaurants, and amenities, and really helpful staff that went above and beyond when I needed to check out a day earlier than expected.
Stayed 4 nights in Nov 2023
Response from Christina Sandoval on Nov 28, 2023
We're happy to hear your stay with us was great. Thank you for being our guest, and we hope to see you again.Hilton Garden InnFolsom CA

10/10 Excellent

Alicia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming outside of normal check in, felt safe, rooms clean. Slept amazing, bed was very comfortable.
Stayed 1 night in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
We're happy to hear your stay was great. Thank you for being our guest, and we hope to see you again.Hilton Garden InnFolsom CA

2/10 Terrible

Stephanie

Traveled with partner
Disliked: Staff & service
The fire alarm went off in our room and when I called the front desk, she immediately accused me of smoking in the room, which was false. It was upsetting that she just came to that conclusion. My husband was in the shower and I was blow drying my hair, so my best guess is one of those things set off the alarm. When trying to explain this to the front desk, she clearly wouldn’t believe me and it was overall really uncomfortable. I will not be staying here again.
Stayed 1 night in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
We're sorry to hear about your experience at our hotel. We thrive to make our guest(s) feel comfortable and secure. We will keeping training our front desk staff to be more patient and professional. We hope you will return as our guest.Hilton Garden InnFolsom CA

4/10 Poor

Erik

Stayed 1 night in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again soon.Hilton Garden InnFolsom CA

4/10 Poor

Renardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again soon.Hilton Garden InnFolsom CA

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again soon.Hilton Garden InnFolsom CA

8/10 Good

Matthew Fox

Stayed 1 night in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again.Hilton Garden InnFolsom CA

8/10 Good

Ted, Austin

Liked: Cleanliness, staff & service
Outstanding staff across the board.
Stayed 6 nights in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
We're happy to hear your stay was great. Thank you for being our guest, we hope to see you again soon.Hilton Garden InnFolsom CA

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Stayed 1 night in Oct 2023
Response from Christina Sandoval on Nov 28, 2023
We're happy to hear your stay was great. Thank you for being our guest, we hope to see you again soon.Hilton Garden InnFolsom CA

2/10 Terrible

Von

Stayed 3 nights in Sep 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again soon.Hilton Garden InnFolsom CA

8/10 Good

Iracema B

Traveled with family
Liked: Cleanliness, staff & service, amenities
What I didn’t like was a funny smell in the elevator, it think it was coming from the carpet. Other areas were clean and staff are very welcoming.
Stayed 2 nights in Sep 2023
Response from Christina Sandoval on Nov 28, 2023
We're sorry to hear about your experience. We will make sure to keep all areas clean. Thank you for being our guest, we hope to see you again soon.Hilton Garden InnFolsom CA

4/10 Poor

Monette

Business traveler, Traveled with family
Disliked: Amenities
Dirty bathroom, dusty hangers, dirty coffee maker and coffee supplies
Stayed 2 nights in Sep 2023
Response from Christina Sandoval on Nov 28, 2023
We're sorry to hear about your experience at our hotel. We thrive to make sure our guest(s) feel comfortable. We will make sure to keep all areas clean and supplies full. We hope to see you again soon.Hilton Garden InnFolsom CA

2/10 Terrible

ak

Stayed 2 nights in Sep 2023
Response from Christina Sandoval on Nov 28, 2023
Thank you for being our guest. We hope to see you again soon.Hilton Garden InnFolsom CA

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly reception and quick check in
Stayed 2 nights in Sep 2023

6/10 Okay

Patricia

Traveled with family
Stayed 1 night in Sep 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff … Christina at the front desk … And Lau the chef ♥️
Stayed 2 nights in Sep 2023

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Eileen

Business traveler
Liked: Amenities
Evening male front desk clerk engaging and welcoming.
Stayed 1 night in Aug 2023

10/10 Excellent

Raymond, fresno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about Hilton Garden Inns are their consistency. A great staff! An on site grill!.
Stayed 2 nights in Aug 2023