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Reviews of Fontana Village Resort

3 out of 5
Fontana Village Resort
300 Woods Roads, Fontana Dam, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 105 out of 242 reviews" "
Rating 8 - Good. 93 out of 242 reviews" "
Rating 6 - Okay. 26 out of 242 reviews" "
Rating 4 - Poor. 15 out of 242 reviews" "
Rating 2 - Terrible. 3 out of 242 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
My less than 5-stars was only due to offseason construction and renovations.
Stayed 1 night in Feb 2024

8/10 Good

Patty

Liked: Cleanliness, staff & service
The village is nice, we came in after dark so have not seen the full area. There is a lot of renovation going on so looking forward to exploring during the day. People working this location are excellent, professional and helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind and accomodating
The most accommodating staff I’ve experienced in years!
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Stayed 1 night in Nov 2023

8/10 Good

Mike

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This property was conveniently located near hiking trails. It also had fun activities for families. Having a restaurant on site was a plus. My only issue was the cleanliness of the bathroom. The toilet and tub in our room needed a good thorough scrubbing.
Stayed 2 nights in Oct 2023

6/10 Okay

Charles

Quiet, but not the best place we have stayed
We stayed in a member owned cottage. The cottages are modular mobile home-type structures. Pretty area. Quiet. Complete furnishings like an Air B and B with full size fridge, dishes, etc. Generally clean but some mold/dirt on floor moulding, etc. Only two pillows in the unit which was a bit of of pain since my wife and I each use 2 for posture reasons. The AC was very noisy. Also, no blow dryer in the room. My wife has morovised by using the AC vent. Internet only works in some areas of the property.
Our cottage
The grounds of the property
Stayed 1 night in Oct 2023

10/10 Excellent

K. Linda

Stayed 1 night in Oct 2023

8/10 Good

Curt

Liked: Staff & service, property conditions & facilities, room comfort
Nice place
Very nice location, quiet and secluded, but it did need a little more cleaning but bring some extra snacks as you are limited to their restaurants and their is no other options for 20 miles.
Stayed 2 nights in Oct 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Property conditions & facilities
Disliked: Staff & service
weekend with the dragon
my door key failed every day and I left my bathroom supply, had used all shampoo and had to ask front desk the next day even after room service made the room.
Stayed 3 nights in Aug 2019
Response from Freddie on Aug 8, 2019
We apologize for the inconveniences you incurred during your visit. Thank you for your feedback, as this is valuable information for our staff.

8/10 Good

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Freddie on Aug 16, 2019
Thank you for your valued feedback.

8/10 Good

Arlyn

Liked: Staff & service, room comfort
Great family vacation spot
The service people were very helpful and the accommodations were comfortable. The rooms could use some updating but the area outweigh the average condition of the rooms. Having the Fontana Lake available with pontoon boats was a real plus
Stayed 3 nights in Jul 2019
Response from Freddie on Aug 1, 2019
Thank you for your time to review Fontana Village Resort. Your feedback is valuable to our staff.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities
The area is beautiful, and the pools were nice. The rooms were comfortable and cleanish. Having putt-putt golf and frisbee golf and scheduled activities was nice. You can’t beat $1 kids scoop at the ice creAm place. Be sure to check out the dam. The property shows some wear. For multi-night visitors, if you want your bed made, be sure not to leave *anything* on the bed. I poured coffee down the sink one day, and the dried coffee splatter remained in the sink after “cleaning.” They will not make it. They weren’t too concerned when I pointed out there were no towels at the pool, suggesting I walk over to another office to let them know. (It was only a 3-4 minute walk, but they didn’t offer to call.) The food got a bit tiresome after a short while, and it’s a bit far to go for a change. The general store was very limited on food items. That said, we definitely recommend checking out Bryson City and the Oconaluftee Indian Village in Cherokee, which make good excuses to eat elsewhere. We’d stay again, but would figure out the food issue ahead of time.
Stayed 3 nights in Jun 2019
Response from Freddie on Jul 3, 2019
Thank you for your review. Our apologies for the inconveniences incurred during your visit, and we wish to insure you these matters are not taken lightly and have been addressed. Dining options in the resort; and the county as a whole, unfortunately are not diverse due to our rural and remote location. Thank you again for taking the time to review and we hope you will visit with us at Fontana in the future.

2/10 Terrible

Verified traveler

Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything OK everything OK everything OK everything OK everything OK
Stayed 2 nights in Apr 2019
Response from Freddie on May 31, 2019
Thank you for taking the time to review Fontana Village Resort. Your feedback is valuable to our staff.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice open layout of the property. Two things though, the grill needs to be open later and the property WiFi was not very good. I stayed 1 night in a cabin and 2 nights in the resort and I was unable to connect in either place. Without cell service in this area this is the only communication I had with family back home. My wife was trying to get a hold of me and could not reach me, I would expect better WiFi in a resort in 2019.
Stayed 2 nights in Apr 2019
Response from Freddie on May 15, 2019
Thank you for taking time to review Fontana Village. Your comments are valuable to us and we have taken your concerns to the appropriate members of our Management team. Due to our location, (surrounded by Forest Service and the National Park), our cell service within the Resort is extremely spotty. We do offer free Wi-Fi and Verizon cell service in our public areas, (including the Lodge Lobby, General Store, Pit Stop, Marina, Wildwood Grill and Bistro). There is no charge to use a land line phone for local, toll free or incoming calls, but long distance does have a $1.50 connection fee and .95 per minute. This is disclosed on our check-in paperwork. Your feedback is important to us at Fontana Village Resort as we strive for great customer service and an enjoyable experience from our valued guests.

10/10 Excellent

David H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time at Fontana Village
Stayed 3 nights in Apr 2019
Response from Freddie on May 17, 2019
Thank you for taking the time to share your experience. We hope that you will be able to visit with us again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem especially for New Years Eve
It was a last minute planned New Years trip. The price especially for New Years Eve was affordable. Enjoyed the restaurant, the Aaron Tracy band, and accommodations. The manager Sarah of the restaurant was fabulous.
Stayed 2 nights in Dec 2018
Response from Fontana Village Resort on Feb 4, 2019
Thank you for taking time to review Fontana Village. We are pleased to hear that you had such a nice time.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Wonderful accommodations for our family! The lodge was beautifully decorated for Christmas, our room was clean and the beds were very comfortable! Staff was helpful and polite. We definitely recommend Fontana Village Resort!
Stayed 2 nights in Nov 2018
Response from Fontana Village Resort on Jan 3, 2019
thank you for taking time to review Fontana Village Resort. We appreciate your kind words and look forward to seeing you again!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful setting. A lot of amenties not available during colder months. Restaurant: the food was delicious but took over an hour and a half to get food. Some food was cold when it arrived for other guests in our party. Rooms are very basic but clean. The beds are so umcomfortable we left a day early.
Stayed 2 nights in Nov 2018
Response from Fontana Village Resort on Jan 3, 2019
Thank you for taking time to review Fontana Village Resort! I have given your information to the appropriate members of our Management Staff.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Stari, Niagara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a gorgeous wooded area! Nice character and welcoming! Very nice location. Furniture was outdated and bed was very small and uncomfortable. Very small bathroom.
Stayed 1 night in Nov 2018
Response from Fontana Village Resort on Jan 3, 2019
Thank you for taking time to review Fontana Village Resort. We appreciate your review and will give the information to the appropriate members of our Management team!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Our weekend stay
Overall very pleasant. The price very good. The desk personnel and other staff very nice and cordial. Room was dated, drapes old, bed, spreads, etc old, carpet old, and bathroom fixtures really need to be changed out. Still, everything worked and I really had a good time. I love the location
Stayed 2 nights in Nov 2018

8/10 Good

Betty, Marion, NC

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom too small. Everything else was excellent!
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Rod, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice resort showing it's age, but still comfortable and in a beautiful setting.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Michael, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tons of amenities including a hose to wash your car with and a bar!
Stayed 2 nights in Oct 2018

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time at the resort. LOVE this place and area around it. We spent a week riding the area roads on our motorcycles and taking in the beautiful scenery. We will be back!
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to visit lots of fun things to do with the family would love to come back again sometime
Stayed 1 night in Sep 2018

8/10 Good

L, Ohio

Liked: Cleanliness, staff & service, room comfort
Sad the Bistro restaurant was closed. The Grill was OK but lacked staffing. Not much to do this time of year.
Stayed 2 nights in Sep 2018

8/10 Good

Craig, Seattle

Liked: Staff & service, property conditions & facilities
Was a very quiet beautiful resort. Love to come back
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mountain getaway, family friendly, pet friendly
Stayed 2 nights in Sep 2018

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area was secluded in the mountains and really quiet. There was no cell reception in the rooms, but there was a signal booster in the lobby so you could connect and make phone calls.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Katie, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really loved the atmosphere after 3 nights backpacking.
Stayed 1 night in Aug 2018

10/10 Excellent

Darya, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, out of the way place!
Clean, fun, resort, near several natural attractions and a few man- made... we had a pleasant trip and a great nights stay!
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Aug 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest Hidden place on earth
Wonderful
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wilderness
A lovely refuge away from the hustle and bustle.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Jasper, Lexington, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for large events. A bit more. Another bit more
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We like the view but the property is run down. There are plans growing in the gutter. Not enough of equipment in the room starting with no place to put your cosmetics. No place at all! No refrigerator or microwave. Swimming pool - there should be a line between deep and shallow swimming areas. The bottom is slippery and shallow goes abruptly into deep. The stuff has no ideas about the surrounding trails. Very overpriced place for what it offers! It just offers a pretty view but that is not enough.
Stayed 2 nights in Jul 2018

8/10 Good

Rich, Winchester Ky.

Liked: Cleanliness, staff & service, property conditions & facilities
Really cool Hotel with beautiful grounds, and nice restaurant. Rooms were clean and comfortable, but really needs an update to bathrooms and more electrical outlets in room.
Stayed 1 night in Jul 2018

8/10 Good

George, Wilmington, NC

Liked: Cleanliness, property conditions & facilities, room comfort
The quiet, peaceful atmosphere. It was very clean and neat. The proximity to Fontana Dam and lake was very convenient Our room was nice and spacious with a good view of the property.
Stayed 2 nights in Jul 2018

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018