Ratings based on 373 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified travelerfrom Chicago

Time away with the family

Posted Feb 8, 2015
Pros: I thought the hotel service was very nice and friendly.
Cons: the indoor pool temperature can totally be improved during the winter.
Location: there is a lot of winter activities, but we went to chill at the hotel and hang out in the indoor pool.
I was looking forward to going to the Abbey, because it came highly recommended by my sister. She has always talked about how great the indoor pool was. I that the pool area was pretty nice, but it was extremely cold in that part of the hotel. I went into the pool area with my wife and 5 month child, and we came out of there like frozen icicles. We were really looking forward to spending some time in the pool area, while we stayed there. I probably won't come back to the Abbey during the fall/winter season, because the indoor pool area is to cold.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Check in went well and accommodating when first room only had stall shower and requested a change for bathroom with a tub. Food in the restaurant was just ok and did not find the experience of the more expensive option in the main dining room any better than the pub fare. Menu could be a little expanded in the main dining room to reflect the price point.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Enjoyable every year.

Posted Jan 8, 2015
New years eve party was great.The main course and band were excellent.
3 out of 5
Recommended
for Families
by Cindyfrom Mount Prospect

Unimpressed, poor service

Posted Nov 18, 2014 on Hotels.com
I was unimpressed with The Abbey. I stayed there during a birthday celebration with my mom. Our request for a down-free room was not granted, so we had to have that rectified after our arrival. I understood that we would have a harbor view room, which we did not. Our brunch at 240 Restaurant onsite was a disappointment, service was horrible. The manager stood around watching but did nothing to improve the terrible service, even when I told him about it. It took an hour for us to get our food, the waitress was not to be seen for the majority of the wait. Overall with the entire facility at The Abbey, I was unimpressed.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Illinois

Lovely resort facility.

Posted Nov 5, 2014
Pros: Already discussed.
Location: Did not partake. Stayed at the resort.
The only problem we had was being out in building 7 and finding our way to the restaurants amongst the levels. But we managed and probably lost some weight as well. Spa was magnificent. Rooms are spacious and we loved the dual sinks in the washroom. Food was great, but coffee shop needs to be open longer hours for those of us that like to snack and sip later in the day.
4 out of 5
Recommended
for Business Travelers
by susanfrom St. Louis

Will visit again!

Posted Oct 30, 2014 on Hotels.com
Wonderful Spa and hotel! Beautiful area. People are top notch. I travel all over the U.S. and this is on my list of "visit again with the family". If you are staying here the Spa is a must.
5 out of 5
Recommended
by JULIEfrom ABBEY RESORT

Posted Oct 24, 2014 on Hotels.com
LOVED IT. BUT THERE WAS AN ISSUE W/THE SHOWER AND SINK NOT DRAINING
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Very comfortable, clean and a great staff.

Posted Oct 17, 2014
Pros: The location and the staff.
Location: Lake Geneva. Boat rides and hiking.
We were only there for one night but the room was very nice. Our dinner and our wait staff were excellent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom il

Posted Oct 2, 2014
Pros: location
We will come back again. We had I nice time and enjoyed the Spa.
5 out of 5
Recommended
by Monicafrom Lake Geneva

Posted Sep 29, 2014 on Hotels.com
It's was very nice. A beautiful weekend too