Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
3.8 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Suzanne from Cary, NC

Nice hotel near sights I was interested in seeing

Posted Jun 13, 2014
Pros: It was centrally located in town, and provided a great base from which to tour the region.
Location: The Marais Poitevin is worth a half-day tour - a canal trip is wonderful.
The staff was courteous and helpful. The breakfast was ample, and the dinners were delicious.
2 out of 5
by EM from London

Terrible customer service

Posted Mar 22, 2014
Pros: It was in a convenient place for my stay
Cons: The bedrooms, a bar would be good, security to get into the hotel rooms, security and most definitely the customer service as it was non existent.
Location: Location was nice, went to a really lovely restaurant called Pinkys.
I was overcharged and had to wait nearly two weeks for a refund. The rooms are not very nice, while they are clean there is horrible lino in the room, cheap cushions and the shower leaked all over the bathroom. When returning to my room in the afternoon, the door was left wide open, security to get into the hotel was non existent which meant anyone could have walked in and stolen all of my things. When checking out of the hotel, while my friend was given a receipt, I wasn't, then when I asked was told while the girl was laughing there wasn't any, I asked her if she found this funny and she continued to laugh and said yes? When giving my feedback of the above over email while trying to get my money back there really was no sort of apology. So my advise is, if there is somewhere else to stay in the town then do!
5 out of 5
Recommended
by Naveed

Extremely good for the price

Posted Jul 25, 2012 on Hotels.com
This was not an expensive stay but the hotel was clean and tidy with friendly, helpful staff, free parking and an excellent location on the main drag of shops. The room was a fair size with an excellent shower in the en-suite. Wi-Fi was free and fast and the 8.50euro breakfast was a decent buffet. Fontenay itself is a little unloved perhaps, with a number of closed down shops and restaurants. Great for an overnight stay if you're breaking a long journey.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 12, 2011 on Hotels.com