Ratings based on 116 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified traveler from NJ
Best Western 4110 W. Airport Fwy, Irving, TXPosted Aug 10, 2014
I originally booked this hotel for 3 nights while I stayed in Forney, TX, but then I booked 2 nights in Forney and then one night in the Irving Best Western so I could be near the airport for an early Monday AM flight. I had booked a NON-SMOKING room in both hotels and the hotel in Forney was beautiful. I called the Irving Best Western Sunday to make sure we could have a late check in because it was going to take me almost an hour to get there after the family party. The girl told me she didn't even have a reservation for me!!!! I told her that I had the confirmation and Itinerary # on my iPhone. She had me on hold for quite a while and then said they finally found the reservation - they had called Expedia directly because Expedia forgot to send the info to the hotel. She told me a late check in was fine so we got there about 10:30. I had to take the rental car back to the airport. The lady told me to bring the car back and someone from the hotel would pick us up. So we got back to the hotel after 11:30 pm. We were exhausted and had to get up at 5:00 am to go the airport. We finally got to our room and it reaked of smoke !!!!!! It was so disgusting. I specifically stated NON-SMOKING. My daughter didn't feel good and wanted to just go to sleep. We had carried our luggage up 2 floors and thru an outdoor hall. My daughter did not want to go down and get another room- I did. Her blanket had a cigarette burn on it ! I have a picture of it.
for Personal Eventby Scotty from Dallas,Tx
Awesome hotelPosted Jun 3, 2014 on Hotels.com
the rooms are very very nice! staff is beyond friendly and its a really comfortable place to stay
for Personal Eventby A verified traveler
Posted May 30, 2014 on Hotels.com
for Business Travelersby Daphne from LA
Excellent hotel & staffPosted May 28, 2014 on Hotels.com
This was truly an exceptional hotel stay with excellent management and it shows. I travel VERY frequently and I am always researching hotels for cleanliness and customer service, but even when they have good reviews, I don't always trust them because I am super particular. However, their nearly 5 stars is truly deserved. It was super clean, the staff was very friendly and accommodating on a couple of minor hiccups (helping me dry my clothes), all of the amenities (Wi-Fi, pool, laundry), it's very convenient to services and in a decent neighborhood. Would/will definitely stay here again.
for Everyoneby A verified traveler
Great ServicePosted May 21, 2014
Pros: Good service, nicely appointed room, very clean facility, delicious breakfast!
Location: We didn't stay long enough to explore the area.
We were traveling late, so I called to make sure our room wouldn't be given away. The night clerk was very friendly and assured us that the room would be waiting. When we arrived, the luggage dollies were all left in hallways upstairs. As my husband and I debated about whether or not we wanted to hunt one down, the clerk said, "I'll just run upstairs and see if I can find one. I can tell you are tired." That was such a wonderful gesture and indicative of the kind of service we received there.
Recommendedby A verified traveler
Posted May 16, 2014 on Hotels.com
Recommendedby A verified traveler
Posted May 12, 2014 on Hotels.com
Staff was friendly and the room was great, I really liked the bathroom having a walk in shower instead of a tub.
for Everyoneby Bret from Glenpool, Ok
Very nice and clean and classy hotelPosted May 11, 2014
Was in town for a family reunion. I am pleased with the overall value I received for what I paid.
for Overnight Stay Before Destinationby Cynthia from North Carolina
Traveling throughPosted Apr 20, 2014 on Hotels.com
Loved the room and breakfast. Convenient shopping. Road construction was a mess, but I hear its finished since our stay. Great place!
Posted Apr 17, 2014 on Hotels.com