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Reviews of Diamond Inn

3 out of 5
Diamond Inn
115 Barrowhill Road, Forrest City, AR

Reviews

5.6
Rating 10 - Excellent. 50 out of 489 reviews" "
Rating 8 - Good. 101 out of 489 reviews" "
Rating 6 - Okay. 132 out of 489 reviews" "
Rating 4 - Poor. 91 out of 489 reviews" "
Rating 2 - Terrible. 115 out of 489 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Melissa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy and we could tell it really needed work. The remote had tape to keep the batteries in, the chair was ripped with cushion showing and the bathroom was just gross. Would never stay here again

6/10 Okay

Andrew

Business traveler
Disliked: Amenities
Check in was slow and staff pounding on my door while I was taking a shower
Stayed 1 night in Mar 2024
Response from Hotel management on Mar 26, 2024
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and nice
Stayed 1 night in Feb 2024
Response from Hotel management on Mar 26, 2024
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

6/10 Okay

Ron

Liked: Staff & service
Disliked: Amenities
Staff was very helpful. Old property in the process of some updates. Price was cheap, so we did not expect too much.
Stayed 1 night in Feb 2024
Response from Hotel management on Mar 26, 2024
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

2/10 Terrible

Iris

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was absolutely nasty. I do not recommend it. Trash everywhere and room was so dirty.
Stayed 1 night in Jan 2024
Response from Hotel management on Jan 14, 2024
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

6/10 Okay

Randa

Traveled with partner
Liked: Staff & service
I didnt like how the bottom of the bed frame was making noises everytime i moved other than that everything was fine and would love to recommend the channels that football games come on on the ESPN channels and the SEC network channels for when I come to stay on my next visit. Other than this everything else was completely ok.
Stayed 2 nights in Oct 2023
Response from Hotel management on Nov 17, 2023
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

6/10 Okay

Bruce

Traveled with partner
Liked: Cleanliness, staff & service
The room was good ... tidy ... some electrical outlets didn't work... the toilet paper was almost out and there was not a spare also no facial tissue in the wall dispenser ...outside was kind of rough remnants of a former pool filled in with rubble ... staff was friendly
Stayed 1 night in Jun 2023
Response from Hotel management on Jun 9, 2023
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

4/10 Poor

Greg

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from Hotel management on Jun 9, 2023
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

6/10 Okay

Chris

Traveled with group
Needs updated
Stayed 1 night in May 2023
Response from sam patel on Jun 7, 2023
Dear Chris Johnson I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

6/10 Okay

Phillip

Traveled with family
Stayed 1 night in May 2023
Response from Hotel management on May 12, 2023
Dear Phillip Williams Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

10/10 Excellent

Beverly

Stayed 1 night in May 2023
Response from Hotel management on May 12, 2023
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for price
It was pleasant
Stayed 1 night in Apr 2023
Response from Hotel management on Apr 14, 2023
Dear Samuel Tolar Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

2/10 Terrible

Rhonda, Paducah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good about this place
Stayed 1 night in Mar 2023
Response from Hotel manager on Apr 7, 2023
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
check-in and check-out were quick and easy, quiet place, people were friendly
Stayed 1 night in Mar 2023
Response from Hotel manager on Mar 29, 2023
Dear Stephen Seltzer Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

8/10 Good

Cathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Jan 2023
Response from Hotel management on Jan 10, 2023
Dear Cathy KirklandThank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

8/10 Good

Randa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room i stayed in had a nice wood flooring
Response from Hotel manager on Dec 26, 2022
Dear Randa Burns Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel.

2/10 Terrible

Lindsey

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing was to like. The management and employees lack tge ability to provide and sort of customer service.
Response from Hotel management on Dec 26, 2022
Dear Lindsey clowers Thanks for your stay at our hotel. We are sorry to hear you it was not as per your expectations, and nothing seemed to be right during your stay with us.We have seriously taken note of all the points as mentioned in your review and will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was OK
Comfortable, could use a coat of paint , and some TLC , yes I stay there again ez access to the room. Ez check in. Just fine for the price.
Stayed 1 night in Aug 2022
Response from Hotel manager on Dec 26, 2022
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
If you just need somewhere to rest for the night,then it is ideal. The room needs attention, smoking or non- smoking, carpet needs shampoo, spray for roaches,clean air conditioner vent and refrigerator.
Stayed 3 nights in Aug 2022
Response from Hotel manager on Dec 26, 2022
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Hotel manager on Dec 26, 2022
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchiest, dirtiest and worst hotel I’ve seen
One room smelled of cigarettes the other had several cigarette burn holes in comforters and smelled Sketchiest, dirtiest and worst hotel I’ve ever stayed in.
Stayed 1 night in May 2022
Response from Hotel manager on Dec 26, 2022
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was outdated and dirty. We had to clean the bathroom before we used it and there were cigarette burn holes in the comforters on the beds and we were in a non smoking room If we hadn't been so exhausted from driving we would have just left. So gross!!!!
Stayed 1 night in Feb 2022
Response from Hotel Management on Mar 9, 2022
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

8/10 Good

April

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2022
Response from Hotel Management on Jan 24, 2022
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

8/10 Good

David

Liked: Cleanliness, staff & service
It was better than I expected from the online rating. I think it was a great value. It's not a new property, but it is in acceptable conditions for me. I'm here to shower and sleep. Great value
Stayed 1 night in Jan 2022
Response from HOTEL MANAGEMENT on Jan 18, 2022
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

6/10 Okay

Jeannette

Liked: Staff & service
Disliked: Property conditions & facilities
Motel is quiet, but the blanket is old and broken
Stayed 1 night in Dec 2021
Response from Management on Dec 27, 2021
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

6/10 Okay

Titus

Business traveler
Disliked: Cleanliness
Stayed 1 night in Dec 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

8/10 Good

Bryan

Liked: Staff & service, property conditions & facilities, room comfort
Place to put one's head.
Good cheap room. Worth the money.
Stayed 1 night in Nov 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

8/10 Good

Jerry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

10/10 Excellent

melony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was very nice and helpful. It was a comfortable stay. The bad thing was that the comforter had smoke holes in it.
Stayed 1 night in Nov 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

6/10 Okay

Georgette

Business traveler
Stayed 3 nights in Nov 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

8/10 Good

Wendy

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

10/10 Excellent

Greg

Stayed 1 night in Oct 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

2/10 Terrible

Oshanna

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities
So it’s clearly a sign that says pets are available with pet fee but proceeded to tell me I couldn’t have my cat only dogs
Stayed 2 nights in Oct 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

10/10 Excellent

Jada

Stayed 1 night in Sep 2021
Response from Hotel management on Jan 27, 2022
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

2/10 Terrible

Jodi, Arlington

Traveled with group, Traveled with pets
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Love the refrigerator and microwave! A lot of channels on tv. WAS CHARGED FOR MY DOG!!!!! Online said no change for animals!!!!!!!!!! Want my money back!
Stayed 1 night in Sep 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

8/10 Good

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok everyone kept to these
Stayed 1 night in Aug 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

10/10 Excellent

KEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt good unti completion
I was serviced very well
Stayed 1 night in Aug 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

10/10 Excellent

Megan

Stayed 1 night in Aug 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

8/10 Good

Darioria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Nothing
Stayed 2 nights in Jul 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything and everything was convince . Everything was wonderful and I will come back in the near future I love it very much.
Stayed 1 night in Jul 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was different but the property was the same.
Stayed 1 night in Jul 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service. I would recommend to stay.
Stayed 1 night in Jun 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
Thank you for leaving a positive review! We strive for customer satisfaction and invite you to stay with us again

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Non-smoking room filled with the odor of smoke along with cigarette burns on the couch, carpet, & even the toilet seat. Very low end. The a/c was cold and comfortable.
Stayed 2 nights in Jun 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

2/10 Terrible

Verified traveler

Expedia booked a reservation with Diamond Inn but they didn't have any rooms so I had to book someplace else.
Stayed 1 night in May 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

6/10 Okay

Verified traveler

Stayed 1 night in May 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

4/10 Poor

Angela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updated
It needs to be updated. The bathroom shower knob broke when i tried to turn on the water. The sheets and blankets had holes in them. The carpet needs to be replaced. It was gross looking. There was holes in the walls. The place was falling apart. It wasn't pleasant to look at outside either.
Stayed 1 night in May 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cigarette burns on bed covers, broken window, I cleaned bathroom. Good staff.
Stayed 1 night in May 2021
Response from HOTEL MANAGEMENT on Dec 18, 2021
I would like to apologize for your experience. We will address the concerns that you have mentioned and hope you will give us another chance