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Reviews of Best Western Kiva Inn

2.5 out of 5
Best Western Kiva Inn
1638 E Mulberry Street, Fort Collins, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 458 out of 1006 reviews" "
Rating 8 - Good. 353 out of 1006 reviews" "
Rating 6 - Okay. 119 out of 1006 reviews" "
Rating 4 - Poor. 44 out of 1006 reviews" "
Rating 2 - Terrible. 32 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice check in
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michaela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was by far the best I’ve had at any hotel, and the room was clean and smelled fresh when we arrived.
Stayed 1 night in Mar 2024

10/10 Excellent

Kiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Best western kiva inn on Mar 15, 2024
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks

8/10 Good

LaRue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was great, the location not so great. Situated along highway in industrial area.
Stayed 3 nights in Mar 2024

6/10 Okay

Shanna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Limited breakfast option's
Stayed 1 night in Feb 2024
Response from Best Western Kiva Inn on Mar 2, 2024
Thank you for taking time to post your review. By telling us what you liked and how we can improve, you are helping us deliver an excellent experience to our future guests. Thank you again for your review.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant. Property was clean. I did not like having to pay a refundable $100.00 to cover any potential purchases during my stay. I checked in late and was leaving first thing in the morning. Otherwise, very nice experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024

8/10 Good

Brit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A great affordable option close to the interstate and downtown. Clean rooms, comfortable beds, and a solid breakfast. Will book again.
Stayed 2 nights in Feb 2024
Response from Best Western Kiva Inn on Feb 12, 2024
Dear Guest,Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks once again

10/10 Excellent

Rajni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean property. We reached for breakfast 5 minutes before the closing but they refilled all the fruits, yogurt and snacks for us.
Stayed 1 night in Feb 2024
Response from Best Western Kiva Inn on Feb 9, 2024
Dear Guest,Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks once again

10/10 Excellent

Leland

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restraunt next door is lights out good
Stayed 1 night in Feb 2024
Response from Best Western Kiva Inn on Feb 9, 2024
Dear guest,Thank you for taking time to post your review. We appreciate your views and look forward to welcome you on your next visit to Fort Collins. Thanks once again.

2/10 Terrible

amy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old outdated rooms that need repaired,paper thin walls. We could hear everything in the room next to us like it was our room. We booked a non smoking room, got put in a smoking room. This place is horrible, ran down and not pleasant at all!
Stayed 1 night in Feb 2024
Response from Best Western Kiva Inn on Feb 3, 2024
Thank you for taking time to post your review. While I would like to apologize for any inconvenience to you during your stay, we wish to state that you checked in to the room originally booked by you. We had offered you to move yo non smoking room which was turned down. This property has been a favorite place to stay for many of our guests. Thank you once again for your time.

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Kiva Inn on Jan 17, 2024
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pet Friendly!
We were traveling to take our sick kitten to CSU Vet school. The pet room we had is perfect - close to the door and partially tiled for a nice place to set up pet stuff.
Stayed 1 night in Dec 2023
Response from Best Western Kiva Inn on Jan 17, 2024
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great people.
Stayed 1 night in Dec 2023
Response from Best Western Kiva Inn on Jan 17, 2024
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks once again.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Best Western Kiva Inn on Jan 17, 2024
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks once again.

6/10 Okay

Rilie

Stayed 1 night in Dec 2023
Response from Best Western Kiva Inn on Dec 16, 2023
Thank you for taking time to post your review. By telling us what you liked and how we can improve you are helping us deliver an excellent experience to our future guests. Thank you once again.

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Best Western Kiva Inn on Dec 15, 2023
Thank you for taking time to post your review. By doing so you are helping us make possible improvements in the system to offer an excellent guest experience to our future guests. Thank you once again.

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Ok hotel, not great
Stayed 2 nights in Nov 2023
Response from Best Western Kiva Inn on Dec 15, 2023
Thank you for taking time to post your review. By doing so you are helping us make possible improvements in the system to offer an excellent guest experience to our future guests. Thank you once again.

10/10 Excellent

David

Clean
Stayed 1 night in Nov 2023
Response from Best Western Kiva Inn on Dec 15, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Easy
No complaints here. Staff was friendly, bed was comfortable, clean and safe.
Stayed 1 night in Nov 2023
Response from Best Western Kiva Inn on Dec 15, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

10/10 Excellent

Gwynavere

Stayed 1 night in Nov 2023
Response from Best Western Kiva Inn on Dec 15, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

10/10 Excellent

Bruce Cook

Stayed 1 night in Nov 2023
Response from Best Western Kiva Inn on Dec 15, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

10/10 Excellent

BRIDGET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best Western Kiva Inn on Dec 15, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

8/10 Good

Michael

Stayed 2 nights in Oct 2023
Response from Best Western Kiva Inn on Oct 22, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins.

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not worth $360 per night. Outrageously high priced.
Stayed 1 night in Oct 2023
Response from Best Western Kiva Inn on Oct 16, 2023
Thank you for taking time to post your review. By telling us what you liked about your stay and how we can improve you are helping us deliver an excellent experience to our future guests. Thank you once again

2/10 Terrible

Brendan

Stayed 1 night in Oct 2023
Response from Best Western Kiva Inn on Dec 15, 2023
Thank you taking time to post your review without actually staying at the property. Thank you once again.

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from Best Western Kiva Inn on Dec 15, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely would stay again!
Very clean! Super friendly staff!!
Stayed 1 night in Oct 2023
Response from Best Western Kiva Inn on Oct 16, 2023
Dear guest, Thank you for taking time to post your review. We appreciate your views and look forward to welcome you on your next visit to Fort Collins. Thanks once again

10/10 Excellent

The Boss

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff, breakfast on point and allowed my fur baby to be able to stay with us. The surrounding area is a bit so so. Noisy street but quiet down in the evening. Super clean!!
Stayed 1 night in Oct 2023
Response from Best Western Kiva Inn on Oct 22, 2023
Dear Guest, Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks once again.

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upset
I tried to get the room online for late Wednesday early Thursday morning and did it online and it pushed me to a Thursday afternoon check in instead of 1 am Thursday morning. I had to pay for two nights of a room that I only needed once and couldn’t get any help resolving this issue. The hotel couldn’t help and the website wouldn’t help either. I’m going to stop using this app because of this. I’ve had a problem before that was handled smoothly but this one was poorly handled.
Stayed 1 night in Oct 2023
Response from Best Western Kiva Inn on Oct 16, 2023
Dear Guest, Thank you for taking time to post your review. I would like to emphasize here that our check in time starts at 3 pm and in case you checked in at 1 am, you have to pay for that night. We would request you to please follow the check in time and hopefully there should not be any issues. Thank you once again.

10/10 Excellent

Darlene

Stayed 1 night in Oct 2023
Response from Best Western Kiva Inn on Oct 16, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
Very nice, clean, super friendly and helpful staff,, even suggested great restaurant next door.
Stayed 1 night in Oct 2023
Response from Best Western Kiva Inn on Oct 16, 2023
Dear Guest, Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins.

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Best Western Kiva Inn on Oct 16, 2023
Dear Guest, Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Response from Best Western Kiva Inn on Oct 16, 2023
Dear Guest, Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again . Thanks once again

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Oct 2, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins . Thanks once again

8/10 Good

Diane

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this hotel. It's clean and well maintained, and the staff are very nice. Good hotel for pets. A very good restaurant right next door. A convenient place to stay when traveling on hwy 25.
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Oct 2, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks once again

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and reasonable rate! Nice staff and modern rooms.
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Oct 2, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks once again

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 2 nights in Sep 2023
Response from Best Western Kiva Inn on Oct 2, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks once again

10/10 Excellent

Janda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Sep 23, 2023
Dear Guest,Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks.

8/10 Good

Thaen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Sep 23, 2023
Thank you for taking time to post your review. By telling us what you liked and how we can improve you are helping us deliver an excellent experience to our future guests. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Fort Collins!
Check in clerk was outstanding!!
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Sep 23, 2023
Dear Guest,Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins. Thanks once again.

6/10 Okay

Tristram

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Tv did not work at all even with maintenance looking at it. Toilet ran most of the night. Guest dog barked every time a door opened and the west bottom floor smelled like marijuana. I’ve stayed here other times and this was the most disappointing stay
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Sep 19, 2023
Thank you for taking time to post your review. By telling us what you liked and how we can improve, you are helping us deliver an excellent experience to our future guest. We look forward to welcome you again on your next visit to Fort Collins

4/10 Poor

Juliane

Traveled with family
Disliked: Staff & service, property conditions & facilities
How can you have a hotel without an elevator? Isn’t that ADA noncompliant? Not updated at all. Will never stay there again. Very disappointing.
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Sep 19, 2023
Thank you for taking time to post your review. For your information, we do have ADA compliant rooms on the bottom floor. Thank you again for your time

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY WAS GREAT WAS IN GOOD LOCATION FOR OUR TRIP
Stayed 2 nights in Sep 2023
Response from Best Western Kiva Inn on Sep 19, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

4/10 Poor

Sal

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Woke up to find shower was broke. Asked for the manager to contact us and they never did.
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Sep 19, 2023
Thank you for taking time to post your review. We find that the shower was working and was used during your stay as well as we found soiled towels in the bathroom. It was working when you checked in and was broken while in use though we did not charge penalty for that. Anyhow, thank you for your time to post your review.

10/10 Excellent

Janell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Sep 19, 2023
Thank you for taking time to post your review. We appreciate your views and look forward to welcome you again on your next visit to Fort Collins

6/10 Okay

mandy

Traveled with partner
This is a decent hotel for the price a little older and out of the way from downtown area but not bad
Stayed 1 night in Sep 2023
Response from Best Western Kiva Inn on Sep 19, 2023
Thank you for taking time to post your review. By telling us what you liked and how we can improve, you are helping us deliver an excellent experience to our future guest. We look forward to welcome you again on your next visit to Fort Collins