Seasonal outdoor pool, sun loungers

Reviews of Best Western Plus Loveland Inn

2.5 out of 5
Best Western Plus Loveland Inn
5542 E Us Highway 34, Loveland, CO

Reviews

8.0

Very Good

Rating 10 - Excellent. 327 out of 847 reviews" "
Rating 8 - Good. 291 out of 847 reviews" "
Rating 6 - Okay. 117 out of 847 reviews" "
Rating 4 - Poor. 66 out of 847 reviews" "
Rating 2 - Terrible. 46 out of 847 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff! Comfortable bed but not enough covers to keep you warm and cozy. Good options for breakfast and very clean dining area.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excellent

Gaylene

Business traveler
This is my second time staying at the hotel. The only thing that would be nice is to have an extra blanket on the beds.
Stayed 1 night in Feb 2024
Response from Beth Q on Feb 9, 2024
Thank you so much for staying with us Gaylene! We are looking into getting some new blankets for our guests comfort soon!

10/10 Excellent

Collette

Stayed 1 night in Jan 2024
Response from Beth Q on Feb 9, 2024
Thank you for staying with us Collette! We hope to see you again soon!

10/10 Excellent

Wanda, Gillette

Stayed 1 night in Dec 2023
Response from Beth Q on Feb 9, 2024
Thank you for staying with us Wanda! We hope to see you again on your next trip to the area!

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michael on Nov 14, 2023
Thank you for the positive feedback! We appreciate all the insight we can get. We hope to see you again in the future!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a convenient location, but there is interstate and traffic noise. It isn’t horrible, but it is present. The staff was delightful at check-in. The hotel is clean and modernized. The bathroom is a squash and a squeeze, but clean and nice, so it was fine. It does what it was intended to do. No complaints
Stayed 1 night in Nov 2023
Response from Beth Q on Nov 10, 2023
Thank you so much for staying with us Mark! We are so happy you had a great time with us! Come see us again soon!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Great hotel
Stayed 1 night in Oct 2023
Response from Beth Q on Oct 29, 2023
Thank you for staying with us Louis!

8/10 Good

Laurel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Employees were friendly and helpful. Nice pillows and bedding. Dish TV service. Breakfast was good, especially the eggs. I appreciate having some protein at breakfast.
Stayed 3 nights in Oct 2023
Response from Beth Q on Oct 22, 2023
Thank you Laurel for this wonderful feedback! We hope to see you again!

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Beth Q on Nov 3, 2023
Hi William!Thank you so much for staying with us and leaving us this awesome review! We hope to see you again on your next trip to Loveland!

6/10 Okay

Kenneth

Traveled with family
Everything was fine with the exception of them only having one room reserved for us when we reserved two on Expedia. They said this happens frequently with reserving with Expedia.
Stayed 3 nights in Sep 2023
Response from Management on Oct 5, 2023
Thank you for the feedback. We apologize for the misunderstanding. We will ensure this doesn't happen in the future. We hope to see you again!

6/10 Okay

Roxanne

Traveled with family
Liked: Amenities
The tv didn’t work, couldn’t get our keys in the lock had to get new ones.
Stayed 3 nights in Sep 2023
Response from Management on Oct 5, 2023
Thank you for the feedback. We apologize for the issues. We appreciate our feedback and will use it to improve our services. We hope we can earn your business in the future. I will make sure you have a proper room on your next visit.

4/10 Poor

PATTI

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpets old and dirty. Curtains were ripped. Room smelled moldy. All this for $250/night
Stayed 1 night in Sep 2023
Response from Beth Q on Sep 14, 2023
HI Patti,I am so sorry to hear that you did not enjoy your stay with us. Please feel free to reach out to the hotel directly so we can address this matter.

6/10 Okay

Tim

Stayed 3 nights in Sep 2023
Response from Beth Q on Sep 30, 2023
Thank you for staying with us Tim.

10/10 Excellent

brenda j.

Great property and location! Pool and grounds were awesome
Stayed 1 night in Sep 2023
Response from Beth Q on Sep 8, 2023
Thank you for staying with us Brenda!!

8/10 Good

Lorna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property, although getting in and out of property was a but difficult because of how it was situated in a high traffic area near major highway
Stayed 1 night in Aug 2023
Response from Michael on Aug 31, 2023
Thank you for the feedback! We apologize for any inconvenience. We have rooms in quieter areas that we will put you in next time. We hope to see you again in the future!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michael on Aug 31, 2023
Thank you for the positive feedback! We hope to see you again in the future.

4/10 Poor

John

Traveled with pets, Traveled with family
If you’re bringing a pet, be prepared to stay in the old section of the hotel. Its right next to the freeway so be prepared for a lot of traffic noise. The hotel is not completely bad, but I did feel like I was a second class patron. There’s only on elevator for the whole property, and it sounds a bit clunky. The fan in the bedroom didn’t work. I expected more from a best western. There’s plenty of options in the area at this price, go there not this best western
Response from Michael on Aug 28, 2023
Thank you for your feedback. We apologize for the experience you had. We'd love to invite you back and allow you to experience the hotel how it is supposed to. We can put you in a better room, and give you a discount to our restaurant and bar.

10/10 Excellent

Sarah, Fremont

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I arrived tired after a long travel day with my pup. Checkin was great, room was very good-microwave and refrigerator!, location excellent.
Stayed 1 night in Aug 2023
Response from Beth Q on Aug 19, 2023
Thank you for staying with us Sarah! We are so glad you and your pup had a great time!!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Beth Q on Aug 12, 2023
Thank you for staying with us!!

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great three night stay.
Stayed 3 nights in Jul 2023
Response from GM on Aug 4, 2023
Thanks for staying with us and proving your review.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Aug 4, 2023
We are glad and happy to know you enjoyed your stay with us.

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from GM on Aug 4, 2023
Great ..! Thrilled to know you enjoyed your stay with us

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here a couple times it’s comfy just wish bar would stay open later if customers are in there.
Stayed 1 night in Jul 2023
Response from Beth Q on Jul 24, 2023
Hi Pat!Thank you for staying with us and leaving us this valuable feedback. We apologize for how early the bar and lounge has been closing, but like most places right now, we are facing staffing issues. We hope to have a rectified soon, and appreciate you giving us your patience.

8/10 Good

Denise

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Nik on Jul 21, 2023
We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
The refrigerator was so loud at night. Made a grinding noise.
Stayed 2 nights in Jul 2023
Response from Beth Q on Jul 17, 2023
I am sorry to hear that you experienced an issue with the mini fridge during your stay. Please feel free to reach out to the hotel directly so that we may work to rectify this.

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Beth Q on Jul 14, 2023
Thank you for staying with us Stacey!! We hope to see you again soon!

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, property conditions & facilities
It took forever to check in, we were the only ones doing so. I booked these on Expedia and paid for them there, then there were unexplained extra charges, like the price went up or something. Not thrilled with the person who checked us in, we had to ask where our rooms were.
Stayed 1 night in Jul 2023
Response from Beth Q on Jul 10, 2023
Dear Donna,I am sorry to hear that your check in did not go smoothly. I am looking into this and would love a chance to speak with you further about your experience. Please feel free to reach out to the hotel directly.

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was beautiful. The restaurant facility was not open because whoever ran it was running already an hour and 1/2 late so we couldn’t get any food. Also at 9:00 am someone did open our door. So glad we had our chain on the door still since we weren’t even dressed. That was a bit unsettling.
Stayed 1 night in Jul 2023
Response from Beth Q on Jul 10, 2023
Thank you for staying with us Christine. I am very upset to hear about the issues you encountered during your stay with the restaurant and with your door opening in the morning. I would love a chance to discuss this further with you. Please feel free to reach out to the hotel directly so that we can try and rectify this.

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient location
Stayed 1 night in Jul 2023
Response from Nik on Jul 6, 2023
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nik on Jul 6, 2023
We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

8/10 Good

Amy

Stayed 4 nights in Jun 2023
Response from Beth Q on Jul 14, 2023
Thank you for staying with us Amy! We hope to see you again soon!!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Nik on Jun 21, 2023
Thanks, Brian,We value your feedback and are glad you enjoyed your stay.We look forward seeing you again

2/10 Terrible

Greg

Disliked: Staff & service
My debit card was charged $500 the first night I was there. It took me over a week to get the money back into my account which intern left me $500 short my entire vacation I was not happy also every night I had to have my key reprogrammed just to get into the room Only to have very poor Internet service. I will never stay there again.
Stayed 6 nights in Jun 2023
Response from Nik on Jun 21, 2023
Hello Greg,Thanks for staying with us when we are sorry to know about the issue with your card payment. Please note that we have not charged anything on your card; the amount mentioned was just a security hold per hotel policy. Most of our customers appreciate our customer service and we are sorry to hear we fell short in your expectations.

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2023
Response from Nik on Jun 21, 2023
Hey Robert,Thanks for your stay and for providing your feedback. We are passing your positive feedback to all our staff.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great and having a place for dinner and a couple drinks onsight after a long day was perfect!
Stayed 2 nights in Jun 2023
Response from Nik on Jun 16, 2023
Thanks Teressa, Happy to know you enjoyed your stay. We are glad and thrilled as you enjoyed our hot breakfast options and award winning onsire lounge like most of our guests. We would love to see you again during your next visit.

10/10 Excellent

Darla, Mabank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Can’t say enough about this motel. Reasonably priced, staff was the best!! Very clean and comfortable. Best stay we had on our whole trip.
Stayed 1 night in Jun 2023
Response from Nik on Jun 15, 2023
Thanks for staying with us and providing your feedback. We are glad and happy you enjoyed your stay and would love to see you again during your next visit to the area.

6/10 Okay

Evelyn

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nik on Jun 15, 2023
Thanks for staying with us and providing a review.We would love to see you again to enjoy your beautiful courtyard view and hot breakfast options.

6/10 Okay

Daniel

Traveled with partner, Traveled with pets
Liked: Staff & service
Road construction right in front of the hotel made access difficult. No internet service. Needed updating. Keys didn’t work. The staff were great. The food was good. View from courtyard great!
Stayed 2 nights in May 2023
Response from GM on Jun 11, 2023
Thanks for your comments, Daniel.We appreciate you staying with us when most guests admire our friendly staff and customer service. They also appreciate your hot breakfast.We do understand and know the issue with ongoing construction and will raise our concerns to the appropriate authority.We look forward seeing you again on your next trip to the area.

6/10 Okay

Jonathan

Stayed 1 night in Jun 2023
Response from Nik on Jun 25, 2023
Thanks for staying with us and leaving a review. We appreciate your feedback.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
One building exclusively for guests with pets.😊 Only able to access property from eastbound Eisenhower Blvd.🤔 Internet access was being worked on.☹️
Stayed 2 nights in May 2023
Response from Nik on Jun 2, 2023
Hello Valerie,Thanks for staying with us and taking the time to provide a review. We are glad you enjoyed your stay when most of our guests highly appreciate our dog-walk area and open space apart from our award-winning Monroe's Lounge.We look forward to seeing you again during your next visit.

10/10 Excellent

R. Paul

Stayed 1 night in May 2023
Response from GM on May 25, 2023
Thanks for staying with us and leading positive feedback. I am sure you must have enjoyed our highly appreciated hot breakfast along with the award-winning Monroe's restaurant.We look forward to seeing you again during your

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We spent one night here while visiting family in Loveland. Front desk staff were friendly and informative. Motel has a beautiful inner courtyard with spacious gazebo. Room had all the expected features we like: cable TV, hair dryer, microwave oven, mini fridge, shampoo and conditioner, plenty of towels. Beds were very comfortable. Pet fee was reasonable. Downside was proximity to all the construction noise next to I-25. At least road crews waited until morning to use Jack hammers! Some maintenance issues in the room such as toilet needing a new flush mechanism and sink faucet leaky. No danger of room’s artwork being stolen as it was very unappealing. I would stay here again; my spouse would not.
Stayed 1 night in May 2023
Response from Nik on May 18, 2023
Thanks for staying with us and providing feedback about your stay.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind friendly staff. The suite was nice and spacious. Clean was a huge plus
Stayed 3 nights in May 2023
Response from Nik on May 16, 2023
We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

6/10 Okay

lelah

The room smelled musty/old. It’s not bad, but I wouldn’t want to stay again because of the smell.
Stayed 1 night in May 2023
Response from Best Western Plus Loveland Inn on May 9, 2023
Dear Rick Young,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Karyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bartender Tammy was great at making everyone feel welcome!
Stayed 4 nights in Apr 2023
Response from Nik on May 3, 2023
Hello Karyn,Thanks for staying with us We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loveland Best Western
Our stay was great and Tammy the bartender and the chef was amazing very personable, but the third party booking process was not desirable.
Stayed 1 night in Apr 2023
Response from Nik on Apr 29, 2023
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you again

6/10 Okay

Matthew

Disliked: Amenities
Stayed 2 nights in Apr 2023
Response from Nik on May 16, 2023
We were pleased to welcome you recently to our hotel. Customer satisfaction is our top priority, so we're sorry that your stay was unsatisfactory. Please feel free to contact me directly with any additional information that will help us improve our service. We would like an opportunity to accommodate you in the future with a better outcome.

10/10 Excellent

Anne-Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our needs. Will definitely be back when we visit the area
Stayed 2 nights in Apr 2023
Response from Nik on Apr 13, 2023
We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ice machine did not work heat was inconsistent no extra blankets in room TV did not initially work driving directions from staff were incorrect
Stayed 2 nights in Apr 2023
Response from NIK on Apr 12, 2023
Dear Mary,Thanks for staying with us and providing valuable feedback. We certainly hear your concerns and will be working on getting that addressed.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Laurie

Stayed 1 night in Mar 2023
Response from Alex on Apr 1, 2023
Thanks for staying with us and providing your review.We look forward seeing you again during your next visit to Loveland, CO