Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by John from Casper WY

Smells like a dog kennel

Posted Apr 9, 2014
Pros: The Staff is very courteous and the Spa is great and the staff was great.
Cons: the smell of the rooms.
We have stayed in this hotel twice. once last Dec. and just this past weekend. The stay in Dec we were put in a room that smelled like dog urine. I talked to the front desk and they did move us. the next room was better but still had a odor to it. we stay in this motel last weekend and more of the same. This hotel does allow dogs in the rooms but is only supposed to be on the second and third floor. but it doesn't seem to matter which floor your on you see people with there dogs getting off on almost all the floors. If it was not for this I would highly recommend this hotel. the staff is very courteous and the spa in the hotel is first rate. I will probably use the spa again I just don't know if I will stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Worth the price but...

Posted Apr 7, 2014
The good: very nice room with lovely decorations as typical Embassy Suites. The breakfast was great - custom omelet and pancake station, but if planning to be there on the weekend, expect a very crowded dining area. Nicely equipped exercise room. Staff was extremely friendly. Nice pool but the weekend is full of children at the pool. The bad: the WIFI charge and the cleanliness of the tub. WIFI is $9.95/day! It's only free if you're a HHonors Gold member. With the room price they're charging, asking additional fee for the WIFI is outrageous. WIFI is no longer a luxury service. Lots of public places have it. There is no reason for charging the fee. For the bathroom, there were hairs left in the tub, apparently the cleaning crew forgot to clean it.
2 out of 5
by A verified traveler

Indifferent Staff -

Posted Mar 20, 2014
$200.00 p\n and no in room Wi-Fi, despite request No late check-out, not admitted -despite request. Staff was very indifferent and unprofessional. Nice facilities, but the customer is not appreciated at all !
3 out of 5
Recommended
by k from co

nice but flaws

Posted Jan 7, 2014 on Hotels.com
They did not enforce the adults only in the pool after 10pm. You pay extra for a room with a bath tub, but tube would not fill. Staff responded, "oh sorry".
Comment from
Jan 29, 2014
Thank you for sharing your experience with us. I am very sorry that we did not deliver the type of exceptional experience that you were anticipating and that we are committed to as well. From your comments, it appears that our service team member did not realize how important the use of the tub was. Almost all of our guest suites are equipped with a tub, so you should not have paid extra for that amenity. Regardless, I know that is an amenity that not every traveler has at home or with a bottomless hot water heater - I am sorry that we did not provide you with that added treat during your visit. I've also addressed your comments about the "adult swim" time and how important that is for our guests. I hope we will have the opportunity to regain your loyalty during your next visit to Loveland. Sincerely, Tom Dwyer, General Manager
5 out of 5
Recommended
for Everyone
by Cindy from Loveland

wonderful!

Posted Jan 2, 2014
Pros: everything
Cons: not sure
Location: great location for events at Budweiser center
Everyone was so helpful! And such pleasant people!!! Wish I could have taken the bed home with me!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 2, 2014 on Hotels.com
Comment from
Jan 29, 2014
Thank you for the 5 star review! We look forward to welcoming you back again soon. Sincerely, Tom Dwyer, General Manager
5 out of 5
Recommended
by Andrew from Fort Collins,CO

Awesome stay with kids

Posted Jan 2, 2014 on Hotels.com
Loved the happy hour with snacks and drinks from 5:30 to 7:30. Also the included breakfast with omelette station was great too. pool was fun for the kids, very clean, incredibly fast and polite service. Would DEFINITELY stay here again, especially on a getaway with the kids.
Comment from
Jan 29, 2014
Outstanding feedback! Thank you for choosing to stay with us for your recent Staycation with your family. As a neighbor, you certainly have a number of options available and we appreciate your decision to choose our hotel over all the other hotels in the area. We are delighted that you enjoyed all the added amenities that we provide each guest and look forward to seeing you back again soon. Sincerely, Tom Dwyer, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 31, 2013
5 out of 5
Recommended
by A verified traveler

Dogs allowed

Posted Dec 30, 2013 on Hotels.com
Have stayed numerous times with our dog and it is close to Centerra a very nice shopping , restaurant and movie area...Next to the Budweiser center for sports and events...Managers reception in the evening and made to order breakfast in the morning...
Comment from
Jan 8, 2014
Thank you for the outstanding comments and review on your past visits! We are delighted that you have continued to visit us whenever your travels bring you to Loveland and Northern Colorado. We look forward to seeing you back again soon. Happy New Year, Tom Dwyer, General Manager
5 out of 5
Recommended
for Everyone
by Milo from Fort Collins Co.

Posted Dec 28, 2013
Pros: The staff were very helpful and the room was very comfortable. The bed was very comfortable and clean. The view of the mountains was exceptional.
Cons: It would be nice to have a place to hang your towels and washcloths.
Location: We live 10 miles from the hotel and went there over Christmas just to get away and rest up.