Ratings based on 74 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by Chris from Colorado Mountains

Don't Spend the Extra Money, Book Somewhere else!

Posted Feb 4, 2014
The Hotel was overbooked and the 5 of us were jammed into a 1 bed room. I pre-paid a week in advance for the bigger suite style room with a fold out sleeper sofa using Expedia. When we showed up the hotel was overbooked and all they had available was a single bed for the 5 of us to share. I cannot express the anger I felt as my children did not have the sofa bed to sleep in. Let me clarify, I had PRE-PAYED for the room a week ahead of time so as to insure my family had the larger room we needed and would all have a bed to sleep in. The hotel just said "there is nothing we can do". I reserved a room at the Fairfield Inn because it is an extension of the Marriott and I expected the same level of customer service that we have come to love. This room was also $50.00 a night more than other rooms because of its size and features. They would NOT refund any money and we were stuck in the under sized room. This hotel does NOT fit the Marriott image and my advice is to book a room across the street at the Hampton Inn. VERY DISAPPOINTING!! Expedia refunded the extra cost for the suite we did not recieve and was GREAT to deal with trying to find us a different hotel to stay in. Even though all other hotels were booked up and we had to stay here, it was nice to feel we had somebody trying to help us because the Fairfield Inn staff didn't seem to care.
Comment from Hotel Management
Feb 7, 2014
Dear Chris, Thank you for your feedback. Please accept my sincerest apology for the negative experience you had at our hotel. We want every guest to be completely satisfied with their stay, and I'm sorry that we could not make this happen. As a courtesy the website doesn't allow bookings for more than four people, and since your reservation only indicated there would be two, we were unable to provide the best room for your needs. I truly wish we could have done more to assist you in a refund but, when you make a third party reservation you are paying them directly and not us, so the refund has to go through them. I am glad to hear that they were able to assist you with the refund. Once again, I apologize we didn't have a suitable room available for your family, and hope that if you find yourself back in the area you will allow us another opportunity to serve you. Sincerely, Brian Van Buskirk General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 30, 2014 on Hotels.com
Hotel is a little tired looking, but the service was exceptional. Very kind people working there, it was refreshing.
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jan 25, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by A verified traveler

Much improved

Posted Jan 24, 2014 on Hotels.com
Staff was very friendly, rooms were clean, breakfast was very good. Much improved with the new management!
Comment from Hotel Management
Apr 5, 2014 by Manager, Hotel Management
Dear Guest, Thank you for your wonderful review. I am pleased we were able to make your stay enjoyable. We all hope to see you back soon at the Greeley Fairfield Inn and Suites! Sincerely, Brian Van Buskirk General Manager
5 out of 5
Recommended
by jo from Greeley, co

Posted Dec 31, 2013 on Hotels.com
Very helpful. Breakfast was very nice cellection.
Comment from Hotel Management
Mar 15, 2014 by Manager, Hotel Management
Dear Jo, Thank you for your kind remarks about our new hot breakfast. We are glad you were able to enjoy your stay. Sincerely, Brian Van Buskirk General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2013
Comment from Hotel Management
Jul 5, 2014 by Manager, Hotel Management
Dear Guest, Thank you for your review of the Fairfield Inn Greeley. I'm sorry that we did not provide you with a five star experience. Guest satisfaction is extremely important to us. I hope that you will offer us another opportunity to exceed your expectations on your next visit to Greeley. Sincerely, Brian Van Buskirk General Manager
Comment from Hotel Management
Jan 1, 2014
Dear Guest, Thank you for your review of the Fairfield Inn Greeley. I'm sorry that we did not provide you with a five star experience. Guest satisfaction is extremely important to us. I hope that you will offer us another opportunity to exceed your expectations on your next visit to Greeley. Sincerely, Brian Van Buskirk General Manager
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2013 on Hotels.com
5 out of 5
Recommended
by Mike from Littleton CO

Posted Dec 3, 2013 on Hotels.com
Comfortable and accommodating
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 2, 2013
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Nov 1, 2013 on Hotels.com