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Reviews of Residence Inn by Marriott Loveland

3 out of 5
Residence Inn by Marriott Loveland
5450 McWhinney Blvd, Loveland, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 306 out of 492 reviews" "
Rating 8 - Good. 120 out of 492 reviews" "
Rating 6 - Okay. 41 out of 492 reviews" "
Rating 4 - Poor. 12 out of 492 reviews" "
Rating 2 - Terrible. 13 out of 492 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kelly, Cheyenne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was very good, g he appt, quick, check in was easy.
Stayed 1 night in Mar 2024

10/10 Excellent

Kammelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay way amazing! The facilities were great, pool spa, fitness center..we used it all.. Breakfast was excellent!! Staff was friendly, very accommodating and we will definitely stay again!!
Stayed 3 nights in Mar 2024
Response from Paige- Front Desk Supervisor on Mar 8, 2024
Thank you so much for taking the time to leave us a great review! We are thrilled that you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Desmond

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and no complaints about my kids being too loud.
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Great location for me, comfortable, but needs work
This hotel is adjacent to a virtually abandoned outlet mall, and I got the sense that its not getting a lot of traffic itself. Since there weren't many guests, and we're not early risers, there was not much turnover on the breakfasts, so the main dishes were pretty cold by the time we got down there. Not really their fault, but... Overall the breakfast options were pretty decent. Housekeeping was virtually non-existent. There was supposed to be one on the third day, but no cleaning appeared to have been done, though the bed was made. Turning on the TV was very encouraging. There were options for streaming services including YouTube and Netflix, plus a bluetooth option. None of them worked. called the desk, apparently enabling this options happens in the future. I really liked the comfort of the bed. The thing on the bottom of the dishwasher that spins around was broken and partially melted. Crack in the face of the microwave. Lots of drawers everywhere, but they are pretty old, especially in the bathroom showing wear. The price was reasonable.
Stayed 5 nights in Dec 2023

8/10 Good

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Management on Dec 13, 2023
Thank you for sharing your review!

8/10 Good

Wesley

Stayed 11 nights in Nov 2023
Response from Management on Nov 20, 2023
Thank you for your review, Wesley!

10/10 Excellent

Clay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good experience and comfortable. The only negative was paying for parking. No cameras in the parking lot, just a security car that came by a few times a night.
Stayed 4 nights in Nov 2023
Response from Management on Nov 16, 2023
Thank you for the feedback and review Clay!

10/10 Excellent

Teresa, Surprise

Traveled with family
All was good, except the parking lot could use a little attention… especially since they charge $12.00 per day to park. Not covered parking, just regular parking lot with pot holes.
Stayed 1 night in Oct 2023
Response from Management. on Oct 16, 2023
Thank you for your review and comments Teresa. You are correct, our parking lot does need some attention and we are already in contact with our vendor to have it done :-)Thank you for staying with us!

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management. on Oct 16, 2023
Thank you for the rating! We are glad to know you enjoyed your stay!

10/10 Excellent

Cathy, Aurora

Stayed 1 night in Oct 2023
Response from Management on Nov 3, 2023
Thank you for the rating Cathy!

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management Team on Sep 8, 2023
Thank you for your review, Brent!

10/10 Excellent

Lance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management. on Aug 28, 2023
Thank you for your review Lance!

4/10 Poor

Blake

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
There was a lot of shops around the property as well as restaurants. Nice parks and art work to see. The hotel wasn't to bad but the fan in our bathroom was broke and they never got it fixed and it never looked like room service did anything in the room.
Stayed 5 nights in Aug 2023
Response from Management on Aug 24, 2023
Hello Blake.I am sorry that the housekeeping services we offer were not explained to you properly at check in - we do offer light room service every 3 days and full service every 7 days. Thank you for sharing your feedback!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, clean and safe surroundings. Super nice hotel for the price we paid for a King Suite!
Stayed 1 night in Aug 2023
Response from Management on Aug 24, 2023
Thank you for your review, Brian!

10/10 Excellent

Natalie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Management on Aug 14, 2023
Thank you so much for your review, Natalie!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2023
Response from Management on Aug 3, 2023
Thank you for your review!

8/10 Good

Billie Jo

Stayed 4 nights in Jul 2023
Response from Management on Aug 24, 2023
Thank you for your review!

10/10 Excellent

Vaseel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very good breakfast, the room was good
Response from Management Team on Jul 20, 2023
Thank you so much for your review Vaseel!

2/10 Terrible

Kristen

Stayed 1 night in Jul 2023
Response from Management on Aug 14, 2023
We are sorry that you did not have a chance to stay with us and experience our services.

10/10 Excellent

Melissa, corpus Christi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with a fabulous downtown area! Hotel breakfast was excellent, coffee was good!
Stayed 1 night in Jun 2023
Response from Management on Jun 14, 2023
Thank you so much for your review Melissa! We are glad to know you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough pillows and they wert hard
Stayed 1 night in Jun 2023
Response from Management Team on Jun 9, 2023
Thank you for your review as well as the feedback about our pillows!

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel needs freshening up. But it is decent and pretty clean. Staff is nice and very helpful.
Stayed 1 night in Jun 2023
Response from Management on Jun 8, 2023
Hello Keith. Thank you for your review! I am so glad to see you enjoyed your stay and the service of our wonderful staff.We certainly have been around for a while not but I am happy to let you know that the hotel will be renovated at the beginning of next year!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Management on May 31, 2023
Thank you for your rating, Anne! We hope to welcome you back in the future!

8/10 Good

Marla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff! Everyone was so kind and helpful. Only complaint was the inconvenience of the pool being closed (one of the main reasons we booked here) and all the carpets being cleaned which left the floor in our room sticky and wet. I would say it was a minor inconvenience though and would definitely stay here again - because of the staff alone. Breakfast was also a big plus!
Stayed 9 nights in May 2023
Response from Management on May 27, 2023
Hello Marla and thank you so much for your review. I am so sorry that we were working both on the pool and carpet during your stay and I sincerely appreciate your understanding! I am glad you got to see what I experience every day from my staff - they are wonderful!I do hope you come to see us again soon and try our newly resurfaced pool. Sincerely, Manuela

10/10 Excellent

colon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management on May 22, 2023
Thank you for your review!

2/10 Terrible

Ed

Stayed 3 nights in May 2023
Response from Management on May 18, 2023
We are very sorry you did not enjoy your stay with us Ed. Please feel free to share more details with us directly - we do appreciate feedback, even when it is not what we wanted to hear.I am sorry for the issues you may have encountered while staying with us. Sincerely,

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dishwasher in room didn’t work. No room service. The one treadmill in fitness center didn’t work. You have to pay for parking, which is ridiculous. It’s Loveland. Staff was very friendly. When we checked in we were told we were lucky our reservation wasn’t cancelled because they were overbooked and Expedia overbooks rooms so they cancel the Expedia ones. So I will not be booking through Expedia in the future. We booked our other 2 rooms direct through Marriott and my husband is a loyalty member and that is probably why we got our room.
Stayed 3 nights in May 2023
Response from Management on May 15, 2023
Hello Julie.Thank you for sharing about your stay.I am so sorry to hear about the issue with the dishwasher - we will have that checked.We are missing a couple of pieces in our fitness room, but I am happy to share that we are getting all new equipment shortly. I understand that this does not change the fact you could not use the treadmill while here but please know we are working on it!Expedia is a partner of ours and our system sometimes have delay communication, which can cause overbooking. We try to manage that closely so it will not happen but sometimes it can. That said, how ever you prefer to book, we will happy to welcome yo back.We sincerely appreciate all feedback and I thank you for taking the time to provide comments about your experience.Sincerely,

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for medical appointments close by. It is a great option if you are staying in the area.
Stayed 1 night in Apr 2023
Response from Management Team on Apr 28, 2023
Thank you for staying with us Dean, and thank you for your review!

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is excellent and very helpful.
Stayed 2 nights in Apr 2023
Response from Management on Apr 25, 2023
Thank you for your comment!

6/10 Okay

Yuliya

Liked: Cleanliness, staff & service
We stayed in a two-bedroom suite for a volleyball tournament. For the price it was a bit basic. The pull-out couch has seen better days. Mattress in the main bedroom was very stiff, blankets were also on the thin side, and we hardly got any sleep.
Stayed 1 night in Mar 2023
Response from Management on Mar 29, 2023
Hello Yuliya and thank you for sharing about your stay. I am sorry that we did not provide you with the experience you expected but we sincerely appreciate the feedback. We will look into your comments and ensure we take action! Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were disappointed that we had to pay for parking. It’s not as though it was busy.
Stayed 3 nights in Feb 2023
Response from Management Team on Feb 17, 2023
Thank you for taking the time to share about your experience with us. We sincerely appreciate your feedback about the parking fee and we were happy to see you enjoyed your stay with us otherwise. Again, thank you for posting about your stay! We hope to welcome you back in the future.

10/10 Excellent

Diana

Stayed 1 night in Feb 2023
Response from Management. on Nov 16, 2023
Thank you for the rating you gave us! We are happy to know you enjoyed your stay Diana.

6/10 Okay

James

Business traveler
Liked: Staff & service
Typical mediocre experience.
The housekeeping was poor, taking advantage of Covid. The mattress was old and relatively uncomfortable. The heating system was noisy. The first day police occupied the building for aproximately six hours.
Stayed 3 nights in Jan 2023
Response from Management. on Jan 25, 2023
Hi James and thank you for taking the time post about your stay. I am sorry to find out how you felt about your stay. We will certainly have the heating system in your room looked at. In regards to our housekeeping schedule, I assure you we are following the standards defined by Marriott and I am sorry you felt it was not enough. It was unfortunate the situation with the police - this had nothing to do with the hotel itself though. I'm sorry you felt that this had a negative impact in your stay. Thank you again for sharing your comments. We appreciate any feedback as we are always aiming to improve our services and facilities.Sincerely,

10/10 Excellent

Cassidy

10/10 Excellent

Keith

10/10 Excellent

Margaret A

Stayed 2 nights in Dec 2022
Response from Management Team on Dec 28, 2022
Thank you for your review, Margaret A.!

6/10 Okay

Rowena

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Too much for paid parking
We are not happy about the paid parking. I think it’s too much for this area. They should provide free parking for their customers.
Stayed 1 night in Dec 2022
Response from Management Team on Dec 28, 2022
Thank you for your feedback Rowena. We hope you enjoyed your stay otherwise!

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I loved the room breakfast and staff. I was disappointed that the hot tub was out of order and not fixed within our 3 day stay.
Response from Management Team on Dec 13, 2022
Hi Wendy and thank you for letting us know about your experience.We are so sorry about the hot tub issue - we are depending on vendor for parts unfortunately, but I assure you we are always working as fast as we can to get this resolved.Thank you for your time!

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Management Team on Dec 13, 2022
Thank you for your review!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Mary A

Stayed 1 night in Nov 2022
Response from Management Team on Dec 13, 2022
Thank you for your review!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 6 nights in Oct 2022
Response from Management Team on Oct 31, 2022
Thank you for your review ronald!

10/10 Excellent

Sharon

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Loved My Stay” Front desk staff very friendly, always a smile! Located near shopping centers as well as Fort Collins easy access and a short drive! Hotel is exceptionally clean! Highly recommend!
Stayed 5 nights in Oct 2022
Response from Management Team on Oct 31, 2022
Thank you for your comments, Sharon. We hope to welcome you again to the Residence Inn Loveland in the near future!

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Property was clean, well maintained, and staff were friendly
Stayed 3 nights in Oct 2022
Response from Management Team on Oct 31, 2022
Thank you John!

10/10 Excellent

Damian

Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel just note that you must pay for parking.
Stayed 1 night in Sep 2022
Response from Management. on Oct 3, 2022
Thank you for staying with us!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Management Team on Sep 13, 2022
Thank you for your review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loveland- a lovely little short vacation
A wonderful place to stay with space in your room and a good breakfast. We stayed 2 nights for the Sculpture in the Park and loved the downtown restaurants in Loveland also.
Stayed 2 nights in Aug 2022
Response from Management. on Aug 17, 2022
Thank you so much for your lovely comments!

10/10 Excellent

Kathy

Stayed 8 nights in Aug 2022

6/10 Okay

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch out for the parking fee
Watch out for the $12 daily fee for parking in the hotels parking lot. This fee is undisclosed in the Hotels.com listing. It is also unmentioned in the Hotels.com confirmation email, which claims it tells me "all" I need to know about the stay. The hotel is relatively new and pretty nice. People are friendly enough. But I am displeased that the parking fee is not clearly identified by Hotels.com or even during the check-in process.
Stayed 3 nights in Aug 2022