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The wheelchair accessibility was great. The ramp could be better, as it had several cracks that were difficult to get across. The breakfast offerings were very good.
However, the mattresses were very hard and lumpy, and the toilet seat was loose and flimsy.
Beverly
Stayed 1 night in Mar 2024
Response from Jon on Mar 4, 2024
I do apologize for the concrete ramp crack I'll address and fix that with the other issues. I'm glad we offered what you needed for breakfast. Thanks for taking the time to review us and tell us how we did.
Thanks so much for taking time out of your schedule to rate us. I'm glad everything was satisfactory with your stay. Hope next time your in town you choose us.
Glad our location is close proximity to work for you John. Nice of you to take time to reach out and review us. Thanks for choosing us when your in town.
Thanks so much John for taking time to rate us. Means alot to us that everything is satisfactory for your stay. We try our upmost to take care of our customers.
Liked how quiet it was & it's location. Didn't like being made to wait 10 minutes & calling twice for the desk clerk to show up to check in at 10 pm.
Paige
Stayed 1 night in Dec 2023
Response from Jon on Dec 11, 2023
I'm glad to see your stay was pleasant except for arrival dislike. And I sincerely apologize for the delay in check in. Be a pleasure to host you again when in town next.
We appreicate your feedback about your stay with us Tonette. It's always a pleasure to see everything was satisfactory. Next time your in town we hope you choose us.
Thank you for taking the time to tell us about your stay. Im glad it was satisfactory and you choose us when in town next.
10/10 Excellent
Meril, Bemidji
Oct 30, 2023
Nice little motel. Would stay again.
Meril
Stayed 2 nights in Oct 2023
Response from Jon on Nov 1, 2023
I appreciate the time you took give us a positive feedback Meril. Glad to see it was satisfactory and appreciate your business. Hope to see you again when your in town.
They are trying to update the hotel. There are a few things still needed (shower and toilet need updated badly)
Amy
Stayed 1 night in Oct 2023
Response from Jon on Oct 9, 2023
Thanks so much Amy for your review. We're striving to give the customers the best. And I apologize for the shower and toilet not meeting your expectations. Hope you stay with us when in town next.
6/10 Okay
Ray
Business traveler, Traveled with family
Oct 7, 2023
Disliked: Property conditions & facilities
Bathroom hard to flush toilet and was very noisy shower head poor condition. Desk person tried to increase price and seemed to have poor English comprehension. And hard to understand possibly due to heavy accent.
Ray
Stayed 2 nights in Sep 2023
Response from Jon on Oct 11, 2023
I appreciate your feedback Ray. Sorry to see there was complication at check in. And room issues have been addressed and fixed. We hope you stay with us when your in town next.
Hotel is average. Cleanliness is questionable. Works fine if you only need to be there one night, although someone tried barging into our room at 8:30am, most likely hotel staff.
Rebecca
Stayed 1 night in Aug 2023
Response from Jon on Sep 5, 2023
Dear Rebecca thanks for taking the time to rate us. I sincerely apologize we did not meet better hospitality expectations and incident with housekeeping. We hope you give us another try when in town.
Dear Ileta, Thank you for taking the time to tell us about your experience at Super 8 in Humboldt, Iowa. It is always a pleasure to receive positive feedback from our customers means alot. We hope you choose us when your in town next.
We have stayed in two different rooms and in both, the bathroom door was hard to shut tight. Had to really slam it to get it to latch.
Carol
Stayed 1 night in Jul 2023
Response from Jon on Aug 16, 2023
Dear Carol, Thank you for taking the time to tell us about your experience at Super 8 in Humboldt, Iowa. And my sincere apologies about door issue. We are happy to hear you enjoyed your stay otherwise. We hope you choose us when your in town next. Sincerely Jon
Dear Robin, Thank you for taking the time to rate your experience at Super 8 in Humboldt, Iowa. It is always a pleasure to receive positive feedback from our customers. We are happy to hear you enjoyed your stay with us. We hope you choose us when your in town next. Sincerely Jon
John the manager was so helpful. He is friendly and delightful... his light shines over any flaws in this property. Thanks John!!!
Jackie
Stayed 1 night in Jul 2023
Response from Jon on Aug 16, 2023
Dear Jackie, Thank you for taking the time to rate your experience at Super 8 in Humboldt, Iowa. It is always a pleasure to receive positive feedback from our customers. We are happy to hear you enjoyed your stay with us. We hope you choose us when your in town next. Sincerely Jon
10/10 Excellent
Randy
Jul 9, 2023
Randy
Stayed 1 night in Jul 2023
Response from Jon on Aug 16, 2023
Dear Randy, Thank you for taking the time to rate your experience at Super 8 in Humboldt, Iowa. It is always a pleasure to receive positive feedback from our customers. We are happy to hear you enjoyed your stay with us. We hope you choose us when your in town next. Sincerely Jon
10/10 Excellent
Jackie
Traveled with partner
Jul 9, 2023
Liked: Cleanliness, staff & service
John the manager was phenomenal!!! He bent over backwards to find the right room for us with my partner's health conditions! This young man knows what it means to serve... his customer service was easily the best I have seen in any industry! This company has a jewel in John! He made our stay even more enjoyable! We will stay again the next time we travel that way! Thank you!
Jackie
Stayed 1 night in Jul 2023
Response from Jon on Jul 11, 2023
Dear Jackie, Thank you for taking the time to tell us about your experience at Super 8 in Humboldt, Iowa. Its always a pleasure to receive positive feedback from our customers. I'm happy to see you enjoyed our hospitality here. I hope you choose us when your in town next. Sincerely Jon
The shower had mold in it, the bathroom light would flicker constantly, the tv wouldn't work, bed was hard as a rock, outlets were loose and wouldn't hold a wall plug in (also no usb ports, like most hotels have now). When we told the "manager" all he said was that he would talk to people. Nothing was done about it.
jackie
Stayed 2 nights in Jun 2023
Response from Jon on Jul 6, 2023
Thank you for giving us a helpful review. Your concern has already been resolved with issues you mentioned.Hope you stay with us next time your in town. Have a super day!
2/10 Terrible
Oliver
Jul 1, 2023
Oliver
Stayed 3 nights in Jun 2023
Response from Jon on Jul 4, 2023
Thanks for review Oliver, we are always trying to improve our hotel in any way possible to accommodate our guests. Were sorry we weren't able to meet a 10 star review for you. We hope you try us again in the future.
Dear John, Thank you for taking the time to tell us about your experience at Super 8 in Humboldt, Iowa. It is always a pleasure to receive positive feedback from our customers. We are happy to hear you enjoyed your stay with us. We hope you choose us when your in town next. Sincerely Jon
Check-in was quick and easy. The gentleman at the desk was very friendly. Room was clean. Found an old 1/2 full pop can in the windowsill under the curtain. Needs new toilet seat or seat needs new bolts. When for a ride every time we sat down!!! One bed was soft the other very, very hard. No one at desk at checkout to get receipt!
Brenda
Stayed 1 night in May 2023
Response from jon on Jun 1, 2023
Dear Brenda, Thank you for taking the time to tell us about your experience at Super 8 in Humboldt, Iowa. It is always a pleasure to receive positive feedback from our customers. I'm sorry about problems with toliet and that has been addressed and fixed. We hope you choose us when your in town next. Sincerely Jon
We have stayed here in the past and we are real pleased with the new look and improvements
John
Stayed 4 nights in May 2023
Response from Jon on May 29, 2023
Dear Jon, Thank you for taking the time to tell us about your experience at Super 8 in Humboldt, Iowa. It is always a pleasure to receive positive feedback from our customers. We are happy to hear you enjoyed your stay with us. We hope you choose us when your in town next. Sincerely Jon
10/10 Excellent
Chanel
May 21, 2023
Chanel
Stayed 1 night in May 2023
Response from Jon on Jun 13, 2023
Dear Chanel, Thank you for taking the time to rate your experience at Super 8 in Humboldt, Iowa. We are happy to see you enjoyed your stay with us. We hope you choose us when your in town next. Sincerely Jon
4/10 Poor
Ryan
Mar 18, 2023
Ryan
Stayed 4 nights in Mar 2023
Response from Jon on Apr 11, 2023
Thanks for review Ryan, we are always trying to improve our hotel in any way possible. Were sorry we weren't able to meet a 5 star review for you. We hope you choose us again in the future.
We thank you for staying with us. And we are glad that our prices were affordable with larger room and more amenities. we hope to see you again when you visit in Humboldt. We are Definitely 30-40% off then other hotel in town with same facilities and more service they offer.
6/10 Okay
Annette
Traveled with family
Jan 27, 2023
It was ok. Breakfast juice was out. Needs better access to second floor for elderly. We needed two beds only available on second floor.
Annette
Stayed 1 night in Jan 2023
Response from Jon on Feb 21, 2023
Thanks for review, we are always trying to improve our hotel in any way possible. Next time you stay with us inform us that you'd like to stay on bottom floor. we apologize for orange juice out due to shortage. Now it's in stock with the apple juice.
6/10 Okay
thomas
Jan 26, 2023
Liked: Staff & service
Couch torn by front leg and could be cleaner.staff was friendly and helpful.
thomas
Stayed 2 nights in Jan 2023
Response from Jon on Feb 21, 2023
Thank you for giving us a helpful review. Your concern has already been resolved. We're glad our staff was helpful and friendly with you. Hope you stay with us next time your in town.
There was a very noticeable amount of dust/dirt behind the doors and under tables. The mattress protector was hanging out of the side of the bed. The worst thing was the very obviously broken recliner in the room. The whole left arm was pulled out and away form the rest of the chair. This was a very shabby and poorly detailed room. I could quite plainly hear people in the room over mine urinating in their upstairs bathroom. And flushing. Don't stay here. I've actually considered contacting Super 8 franchise and seeing if this is the kind of hospitality that they endorse. ZERO stars. So bad. Avoid.