“Stick to a Hotel With A Known Name”
We requested a non-smoking room, because I'm allergic to smoke or the smell of it. When we walked into the room, it reeked of smoke, and there was an ash tray sitting out in the open on the night table. We asked for a new room, and the staff was more than accommodating, or so we thought.
We also asked for "late check-out," which would be noon. At 11am (normal check out time), a woman came to our door and started pounding on it while we were asleep. It scared the living heck out of my boyfriend and me. It was rude and unacceptable. As soon as we opened the door, the lady said, "Oh, you asked for late check-out, didn't you?" The staff should know which guests intend to leave late.