Outdoor pool

Reviews of Best Western Plus Hollywood/Aventura

2.5 out of 5
Best Western Plus Hollywood/Aventura
101 Ansin Blvd, Hallandale Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 358 out of 1009 reviews" "
Rating 8 - Good. 236 out of 1009 reviews" "
Rating 6 - Okay. 141 out of 1009 reviews" "
Rating 4 - Poor. 108 out of 1009 reviews" "
Rating 2 - Terrible. 166 out of 1009 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

linor

Traveled with group
Liked: Cleanliness, property conditions & facilities
everything was clean but the receptionist was rude and pushed me off the phone both times i called with a simple question. she was also on her phone in the back of the reception.. i don’t have high standards but being rude to someone who is being nice to you is a no go for me. other than that i had a nice stay and the other staff besides her were very nice.
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on Apr 22, 2024
Thank you for your kind feedback and your review Linor - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along your additional comments about that receptionist experience to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

2/10 Terrible

Ruben

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great. The rooms smelled like smoke and weed. The surrounding area was not the best. Strip club across the street. Not a family hotel.
Stayed 2 nights in Apr 2024
Response from Best Western Plus Hollywood/Aventura on Apr 22, 2024
Hello Ruben - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

10/10 Excellent

Susan, Overland Patk

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Accommodations met our needs and staff was wonderful
Stayed 7 nights in Apr 2024
Response from Best Western Plus Hollywood/Aventura on Apr 22, 2024
Thank you for your kind feedback and your review Susan - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Davit

Liked: Cleanliness, staff & service, property conditions & facilities
Good services
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on Apr 22, 2024
Thank you for your kind feedback and your review Davit - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Jean

Stayed 2 nights in Apr 2024
Response from Best Western Plus Hollywood/Aventura on Apr 17, 2024
Thank you for your kind feedback and your review Jean - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

lina, Pembroke pines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura on Apr 17, 2024
Thank you for your kind feedback and your review Lina - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

FELICIA

Business traveler
Beautiful and safe area
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Apr 10, 2024
Thank you for your kind feedback and your review FELICIA - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Apr 10, 2024
Thank you for your kind feedback and your review Jorge - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on Apr 12, 2024
Thank you for your kind feedback and your review Vivian - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Nerissa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Apr 8, 2024
Thank you for your kind feedback and your review Nerissa - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Alejo

Very clean
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Apr 6, 2024
Thank you for your kind feedback and your review Alejo - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Staff was professional and Courteous. Bfast was awesome. 👍😎
Stayed 7 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Apr 2, 2024
Thank you for your kind feedback and your review Scott - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

6/10 Okay

Jeanette

Disliked: Property conditions & facilities
Stayed on the 4th floor it wreaked of mold. Had to sleep with the window open. There is a great view of the strip club from the hotel.
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 30, 2024
Thank you for your kind feedback and your review Jeanette - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

6/10 Okay

Andrew

Traveled with family
Very outdated hotel. In need of an update for fittings, painting, etc. included breakfast is mediocre- no real ‘healthy’ choices. If you book through Expedia you don’t get Best Western rewards for your stay.
Stayed 9 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 28, 2024
Thank you for your kind feedback and your review Andrew - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!! PS - Yes, if you book through Expedia, you don't get your BWR points as the hotel ends up paying 15-18% commission of your booking to the Online Travel Agent!! BOOK BW OR DIRECT and you'll get your full BWR points.

2/10 Terrible

darien

Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura on Apr 15, 2024
Thank you for your very detailed and articulate feedback Darien! We'll use your comments to address these issues immediately.

2/10 Terrible

darien

Disliked: Staff & service, property conditions & facilities
This was the worst hotel experience I have ever had. Could not sleep due to Drag racing throughout the night on the street next to the hotel. There was no possible way to sleep. Seems like the hotel should notify the police
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 25, 2024
Thank you for your feedback Darien. As we're located next to I-95, the east coast's busiest highway, it can be a bit noisy at times and unfortunately, people do like to show off their cars and speed all the way up and down Florida on the highway. Very sorry this impacted your sleep and hope you had the opportunity to speak to our General Manager Juna prior to your departure. Wishing you all the best in 2024 and beyond!

6/10 Okay

Cathy

Liked: Staff & service, amenities
Staff was professional and nice but they didn’t resolve the issue. I stayed 3 nights at the hotel with the noise from the interstate very very loud. I asked to be moved to the other side of hotel the 2nd night. Basic cable with no tv guide. I would like a refund for one of the nights.
Stayed 3 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 25, 2024
Hello Cathy - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

2/10 Terrible

Fedrick

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Accidental booking date wasn't rectified, so I was charged the full price to NOT stay there. When i asked to get it changed they said for me to contact expedia. Expedia contacted them and they still denied it. Terrible experience.
Stayed 1 night in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 25, 2024
Thank you Fedrick for your feedback and we can understand your frustration but you made the booking late on Feb 16th for arrival on Feb 16th and the hotel was sold out that evening. Terms and conditions are clear with a 24 hour cancellation policy prior to the arrival date and you even booked a pre-paid reservation to receive the discount. We're very flexible with our guests but if you feel the need to place blame on someone for your mistake, we'll shoulder your frustration. Wishing you happiness in 2024 and beyond.

6/10 Okay

mariano

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 19, 2024
Thank you for your kind feedback and your review Mariano - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Delia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 15, 2024
Thank you for your kind feedback and your review Delia - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 14, 2024
Thank you for your kind feedback and your review Rafael - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Manmi c C

Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Apr 2, 2024
Thank you for your kind feedback and your review Manmi - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

8/10 Good

Keiera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 13, 2024
Thank you for your kind feedback and your review Keiera - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Sheila, North Mankato

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good stay was good really good and calm hotel to stay and swimimg pool real nice
Stayed 6 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 11, 2024
Thank you for your kind feedback and your review Sheila - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

2/10 Terrible

Doris

Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 29, 2024
Hello Doris - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

8/10 Good

Dmitri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highway proximity
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 11, 2024
Thank you for your kind feedback and your review Dmitri - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 7, 2024
Hello Rita - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

6/10 Okay

Qwinteria

Traveled with partner
Liked: Staff & service
Disliked: Amenities
I didn't like that the guest services didn't speak English but was helpful. Found a roach in my room and the smell was at first ok but then a stench came about that was unbearable. Overall my stay was average.
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 6, 2024
Thank you for your kind feedback and your review Qwinteria - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

8/10 Good

Miguelange

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 1 night in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 1, 2024
Thank you for your kind feedback and your review - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Edith

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The assistance of the staff
Stayed 2 nights in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 1, 2024
Thank you for your kind feedback and your review - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 1, 2024
Thank you for your kind feedback and your review - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

HECTOR

Liked: Amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 1, 2024
Thank you for your kind feedback and your review - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
Bad
Stayed 2 nights in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 26, 2024
Hello Brian - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Was on the I95 side and the high performance cars raced all night every night. Not hotels fault though. Rooms were old and need updating. Everything else was good.
Stayed 3 nights in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 26, 2024
Thank you for your kind feedback and your review Joseph - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Connie

Traveled with partner
Good value
Stayed 3 nights in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 26, 2024
Thank you for your kind feedback and your review Connie - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Cristhian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very convenient, closed to Miami and Fort Lauderdale
Stayed 4 nights in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 26, 2024
Thank you for your kind feedback and your review Chisthian - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

8/10 Good

Tonya

Stayed 3 nights in Jan 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 20, 2024
Thank you for your kind feedback and your review Tonya - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

marlon

Stayed 3 nights in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Mar 20, 2024
Thank you for your kind feedback and your review Marlon - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

alfie, mount vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exceptional professional front desk staff. Especially Diago who was so helpful and pleasant during the day and Elizabeth who is at the front desk at night.
Stayed 3 nights in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 15, 2024
Thank you for your kind feedback and your review Alfie - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

2/10 Terrible

Wesley

Disliked: Property conditions & facilities
The bathroom sink was clogged with dirty water still in it at check in. Also, no fridge in the room. Just a big hole where it should have been
Stayed 1 night in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 13, 2024
Hello Wesley - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

4/10 Poor

Jesus

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It went well during the few days, but when I decided to extend the days there, it did not go well much. 1. The gym door was supposed to be accessible for hotel members with their card. When I tried mine, it did not go through. I went to the staff and they told me that the maintenance guy has the only key to the gym door and I had to wait for him after his 30 minute lunch break. After 30 minutes have passed, he did not arrive yet. I asked the staff again, but they told me that there was nothing for them to do about it, so I left dissatisfied; they should have a backup key in case this happens.. 2. When I extended the stay for two bedrooms same room on the 5th floor, we were using the same cards with same room. However, while one card goes through, the other card does not activate. I had to walk through the hallway, went down from 5th floor to 1st, and asked them to reactivate. Same issue happened again, but this time the other card does not go through. I was asked by the woman in staff that it is normal, advised me to bring two cards to activate at the same time. However, later that night while hanging some stuff with me, it did not go through, so that got me irritated. They need to update their cards or system about this issue…
Stayed 2 nights in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 13, 2024
Hello Jesus - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

8/10 Good

Derby

Good
Stayed 1 night in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 9, 2024
Thank you for your kind feedback and your review Derby - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Ramon

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Todos
Stayed 5 nights in Jan 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 7, 2024
Thank you for your kind feedback and your review Ramon - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

2/10 Terrible

Bobby

Business traveler
The ceiling was falling down due to a busted water pipe in the bathroom. There were bugs all over the room. Changed rooms twice and the bugs were everywhere.
Stayed 3 nights in Jan 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 2, 2024
Hello Bobby - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

8/10 Good

Alberto

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Feb 2, 2024
Thank you for your kind feedback and your review Alberto - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

4/10 Poor

Jean

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The odor is hawfull it smell dirty smell wet carpet
Stayed 2 nights in Jan 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Jan 30, 2024
Hello Jean - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

10/10 Excellent

Todd, Yulee

Liked: Cleanliness, staff & service, property conditions & facilities
No issues
Stayed 1 night in Dec 2023
Response from Best Western Plus Hollywood/Aventura Hotel on Jan 30, 2024
Thank you for your kind feedback and your review Todd - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Jairo Lennart

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Jan 30, 2024
Thank you for your kind feedback and your review Jairo - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Millicent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Jan 30, 2024
Thank you for your kind feedback and your review Millicent - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

2/10 Terrible

THERESA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower did not work.. I pulled the knob off while trying to turn it on. I tried to call the front desk.. the phone did not work. I went to the front desk and the manager was able to get maintenance to fix the shower. The room smelled musty.
Stayed 1 night in Jan 2024
Response from Best Western Plus Hollywood/Aventura Hotel on Jan 27, 2024
Hello THERESA - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!