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Reviews of Best Western Plus Ft Lauderdale Hollywood Airport Hotel

3 out of 5
Best Western Plus Ft Lauderdale Hollywood Airport Hotel
2601 North 29th Avenue, Hollywood, FL

Reviews

7.0

Good

Rating 10 - Excellent. 80 out of 251 reviews" "
Rating 8 - Good. 54 out of 251 reviews" "
Rating 6 - Okay. 51 out of 251 reviews" "
Rating 4 - Poor. 31 out of 251 reviews" "
Rating 2 - Terrible. 35 out of 251 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Tenille

Liked: Staff & service
Plus: The good thing is the front desk staff were courteous and professional. Breakfast was enough to sustain me until I got to where I was heading. The bed slept really well and the shower was nice; water pressure and temperature wise. Location was perfect in between Dade and Broward County and with proximity to the Lauderdale airport, shopping, and dining. Negative: One out of two elevators on property were working and several times the one working got stuck. This made the wait to get up to the room or down extra long. My room smelled. It appeared clean but there was a noticeable stench like a wet mop. Would I stay again? Yes. Would I like the price to decreas? Yes
Stayed 2 nights in Apr 2024

2/10 Terrible

Ning

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The humidity in the room is crazy. Bedsheet are mois
Stayed 1 night in Apr 2024

2/10 Terrible

Hugo Samuel

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Toilet not working upon arrival, pool not available yet not disclosed, laundry not accesible thru elevator, dated and dirty room furniture, no hand soap in common areas. It’s just disappointing.
Stayed 3 nights in Apr 2024
Response from Lidu Guzman on Apr 16, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 Poor

Nikolai

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator doesn’t work swimming pool Close room, Smell in sight in the front hotel, big sign dangerous to stay here charge over
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 15, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

8/10 Good

Taylor, Santo Domingo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Very good.
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 15, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

8/10 Good

barry

Liked: Cleanliness, staff & service, property conditions & facilities
Roo. Was clean. Bed was comfotable
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 15, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 Terrible

Kelli

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not told pool out of service. We were on the 5th floor and elevators were not working. Morning breakfast was much to be desired. When i booked reviews were good, so what i expected and what I experienced was quite different. For the cost will not be staying again or recommending.
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 15, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 Poor

alexander

Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 15, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
The hole crew.Easy to deal with
Stayed 1 night in Apr 2024

8/10 Good

Tanya

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 15, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 Excellent

Juan, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 15, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 Excellent

Adi Kelerayani V

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly staff
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 15, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 Excellent

Maike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 11, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

6/10 Okay

Scott

Liked: Amenities
Need more help on front desk!
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 11, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

2/10 Terrible

Claudia, White Plains

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property was terrible. Rooms old and literally cobwebs on the lamps, mold in the bathrooms. The elevators do not work properly and will get stuck with you in them. This place is a DO NOT REPEAT!. The credit card deposit has not been refunded up to three weeks after the stay.
Stayed 6 nights in Jan 2024
Response from Lidu Guzman on Apr 11, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

10/10 Excellent

wanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Blanca Was Very Rude And Accused us Of Taking Food .Threw Are Food Away And Told us We Can’t Eat
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 11, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 Terrible

Nathan

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Well the pool was condemned not able to use because it was unsafe. One of the elevators was broken. It took me four times to go from level 6 down to the main area to get into my room because the keypad was broken. Saw a German cockroach in my bedroom. And the juice machine was broken I blame management for these actions would you recommend anyone to save it
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 11, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

2/10 Terrible

Andre

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Both elevators were broken. Had to take a lot of luggage up five flights of stairs. I have a bad leg and this was horrible after traveling all day!
Response from Lidu Guzman on Apr 8, 2024
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced due to the broken elevators. Your comfort and well-being are important to us, and we regret any difficulty this may have caused, especially after a long day of traveling. Please rest assured that we are addressing the issue promptly to prevent such occurrences in the future. If there's anything else we can do to assist you during your stay, please don't hesitate to let us know.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable.
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 8, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 Terrible

debbie

Disliked: Staff & service, amenities, property conditions & facilities
Old hotel, musty smell. Pool shut down on April 4 and deemed unsafe!! Apparently deteriorating structure - three rooms within 24 hour period- toilet not working, was asked to stay in the room as they were and use the washroom in the lobby for the night full but I insisted on moving. They moved me. Two reservations due to weather but identified same when checked in so there for three nights, after first night after moving rooms , we went to stores in the morning we came back and everything was packed up and moved out of our rooms on us. The housekeeping staff indicated we checked out, we advised we were there for an additional two nights. We went to the front desk again- they had all of our belongings packed up. They stated we were supposed to check out!! Explained again it was all explained the night before several times. One elevator working sometimes, it had a mind of its own when it wanted to wound I was stuck in it for five minutes before it decided to randomly open its doors again. I did try to use the telephone in the elevator to call but no one answered it. My sister tried to call the front desk and no one answered it It definitely won’t be a place I will return to or recommend Please note two rooms paid in advance for three nights each. Never again.
Stayed 2 nights in Apr 2024
Response from Lidu Guzman on Apr 8, 2024
Thank you for sharing your experience with us. We deeply regret the inconvenience you encountered with our free airport pickup service. Your feedback is valuable, and we apologize for any frustration this may have caused.We understand the importance of reliable transportation, especially when traveling before a cruise embarkation. Please know that we take your comments seriously and will address this matter with our transportation team to ensure a smoother experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to make it up to you in the future. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent .. little noise because of the highway .. staff is great and very clean room , lobby etc
Stayed 2 nights in Mar 2024
Response from Lidu Guzman on Apr 8, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

6/10 Okay

David, Vaughan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is basically ok as I understand I should not expect too much from Best Western. The free airport pick up is the problem. I booked this Best Western only because it provides free airport pick up. I actually caught the shuttle when I arrived but the driver said I have to wait for the next round because he has other jobs. I immediately called the hotel and was informed that another shuttle would come in 20 min. I ended up waiting for 1 hour and 10 min. The same driver showed up in 1 hour and 10 min. Now I conclude "free pickup" will not work in Fort Lauderdale and Miami for the day right before cruise embarkation. I learn this lesson the hard way. I should ignore the "free pickup" service when choosing hotels in Fort Lauderdale.
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 8, 2024
Thank you for sharing your experience with us. We deeply regret the inconvenience you encountered with our free airport pickup service. Your feedback is valuable, and we apologize for any frustration this may have caused.We understand the importance of reliable transportation, especially when traveling before a cruise embarkation. Please know that we take your comments seriously and will address this matter with our transportation team to ensure a smoother experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to make it up to you in the future. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.Warm regards,

10/10 Excellent

lakshmi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 8, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

4/10 Poor

Leslie, Henrico

Liked: Cleanliness, staff & service, property conditions & facilities
Waited 2 1/2 hours for transportion to hotel. 930 pm to 12 pm. poor communication.
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 11, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

2/10 Terrible

Rosemarie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
My daughter got hives from the bed sheets
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 11, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

10/10 Excellent

Yulen, Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 8, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

4/10 Poor

Merwise

Traveled with group
Disliked: Amenities
I turned the TV on, it was not working and each time I went to my room, the key did not work. I had to keep going down to the front desk to get the key scanned. I was frustrated and I've decided to never go back to that Hotel.
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Apr 11, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

2/10 Terrible

Brittany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disgusting! Room was filthy, airport shuttle is a joke. The only bright spot was food options within walking distance.
Stayed 1 night in Apr 2024
Response from Lidu Guzman on Apr 11, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

6/10 Okay

Ducarmel

Stayed 2 nights in Mar 2024
Response from Lidu Guzman on Apr 11, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
What I didn’t like you have to pay for parking and breakfast wow
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Apr 1, 2024
Hello, we're sorry to hear that, but we don't charge for parking or breakfast.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Apr 1, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,safe and staff is great.
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Apr 1, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

8/10 Good

Arthur Bryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the quietest hotel I went to, but its alright. Staff not as friendly I am used to, but they did their best. Breakfast room too small for too many people. Would have loved to find a variety of breakfast types snd not the same everyday
Stayed 2 nights in Jan 2024
Response from Lidu Guzman on Apr 1, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 Poor

Vikas

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were courteous and helpful. The elevator was scary, my family was stuck inside for around 5 minutes. Floors were sticky.I will not recommend this place if you are going with family.
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Mar 29, 2024
Thank you for sharing your experience with us. We're pleased to hear that you found our staff to be courteous and helpful. However, we apologize for any inconvenience you experienced with the elevator and the condition of the floors. Your feedback is important to us, and we will address these issues promptly to ensure the safety and comfort of our guests. We understand your concern, and we appreciate your recommendation. If there's anything else we can do to improve your experience or if you have any further feedback, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mona, Bronx

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 2 nights in Mar 2024
Response from Lidu Guzman on Mar 29, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 Terrible

Tiffany, Canton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
When I arrived at the hotel they had checked us in but when I went to the room someone was already in there. They had given the room away and took 2 hours to find another room for us to stay the night.
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Mar 29, 2024
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced upon arrival. It's unacceptable that you were checked into a room that was already occupied, and we understand the frustration and inconvenience this must have caused. Please rest assured that we take this matter seriously, and we will investigate what happened to prevent it from occurring in the future. Your comfort and satisfaction are our top priorities, and we regret that we fell short on this occasion. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your trust in our hotel.

6/10 Okay

David

Business traveler
Liked: Staff & service
It’s just OK. Elevator is bad and slow. OK for a quick place to crash. McDonald’s and Denny’s are nearby but that’s it.
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Mar 29, 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience with us was just okay and that you encountered issues with the elevator. We strive to provide a comfortable and convenient stay for all our guests, and we apologize for any inconvenience caused by the elevator's performance. Your comments are valuable to us as they help us identify areas for improvement. We appreciate your patronage and hope to have the opportunity to serve you better in the future. If there's anything else we can do to enhance your experience, please feel free to let us know.

4/10 Poor

Arianna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Mar 29, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 Poor

Renee

Disliked: Cleanliness, property conditions & facilities
Got stuck in the elevator as soon as i got there, floors were dirty, broken equiptment at the gym.elevators were slow when working.
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Mar 29, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

2/10 Terrible

Shay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Mar 29, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 Poor

Lindsey

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We stayed the weekend of March 22-25, 2024. We liked the location of this hotel, and the price/breakfast/refrigerator in room/pool were just what we needed. However, we had many issues during our visit. Over our 3 night stay, our room was not cleaned/beds not made, towels were not refreshed, and trash was not emptied. No attempt, that we know of, was made to clean the room. Also, we rented an electric vehicle since there was a charging device on property. The parking spot was always blocked with gas vehicles, and when we finally got an opportunity to charge the vehicle on Sunday, we were told that there was no manager available all weekend, and the manager had the key to the charging station. There was no attempt to try to make it right or get the key for the device to the property. In addition, the elevators were only working off and on. The breakfast was good, and the staff did the best they could with keeping up, but we were disappointed there was no cold water option (no ice for the room temp water in the jug), other than buying it for 2.50 a bottle. Very disappointed with our stay and no attempt to make the charging issue right.
Stayed 3 nights in Mar 2024
Response from Lidu Guzman on Mar 29, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

8/10 Good

Richard, Dunellen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lidu Guzman on Mar 29, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 Terrible

Alexandria J

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, there was ants, other bugs and possibly bed bugs. I was itchy. They did not answer the phone, room service did not clean my room or make beds. They never provided body wash. I had to bathe with shampoo. Worst experience ever
Stayed 2 nights in Mar 2024
Response from Lidu Guzman on Mar 25, 2024
We're truly sorry for the unacceptable experience during your stay. Cleanliness and guest satisfaction are our top priorities. We're addressing these issues immediately and taking steps to prevent recurrence. Your comfort is important to us, and we regret falling short. Thank you for bringing this to our attention. We hope to welcome you back in the future for a better experience.

4/10 Poor

Amy

Room was missing refrigerator. Wall air conditioner loud with strange beeping sounds all night. Overall stay worth much less than price paid $300. Disappointed.
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Mar 25, 2024
Thank you for your recent feedback. We apologize for the inconvenience caused by the missing refrigerator and the disturbance from the air conditioner. Your comments are important, and we'll address these promptly to ensure a better experience for our guests.We regret that your stay fell short of expectations, especially given the price paid. Your satisfaction is our priority, and we value your honesty in helping us improve.If you need further assistance or have any other concerns, please feel free to let us know. We appreciate your patronage and hope to serve you better in the future.

10/10 Excellent

OLUWATOBI, Doraville

Stayed 1 night in Mar 2024
Response from Lidu Guzman on Apr 15, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 Terrible

farahnaz

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filty dirty room. Full of bed bugs.
Stayed 1 night in Jan 2024
Response from Lidu Guzman on Mar 21, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

6/10 Okay

Simon, Weston

Air conditioning old and noise
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Mar 21, 2024
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. The hotel was close to the airport. The breakfast was very good. It is cheaper to fly into Fort Lauderdale than Miami but our Cruise was out of Miami so a shuttle to the port in Miami would be helpful. The big shuttle places charge a lot and a convenient cheaper shuttle would be inviting.
Stayed 1 night in Mar 2024
Response from Lidu Guzman on Mar 20, 2024
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport, clean, helpful staff, nice beds
Stayed 1 night in Mar 2024
Response from lidu on Mar 19, 2024
Thank you for sharing your feedback with us! We are pleased to hear that you had a positive experience during your stay at our hotel. Providing a clean environment, helpful staff, and comfortable beds are top priorities for us, and we're glad that we met your expectations in these areas.We appreciate your recognition of our efforts and hope to have the opportunity to welcome you back in the future. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know.Best regards,LiduProblem Resolution & Customer Service Manager

8/10 Good

Wen

Stayed 1 night in Mar 2024
Response from Lidu Guzman on Apr 8, 2024
We appreciate your feedback and look forward to welcoming you back very soon.