Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very handy to airport, only a $12 taxi ride

Posted Jun 3, 2015
Location: restaurants. shops. supermarkets. pharmacy.
This hotel is in an awesome spot for eating out ( surrounded by good eateries ) and 2 great supermarkets. Very handy to airport. A couple of small complaints though, a shuttle service is offered to and from the airport. We rang for them to pick us up from the airport, all good. Our flight out was at 7am....and their shuttle didn't start until 9am, so we had to pay for a taxi. And... put a bedside table on both sides of the king bed, not just one. Other than that, excellent place.
Comment from Hotel Management
Jun 12, 2015 by Manager, Hotel Management
I appreciate you taking the time to write such a nice review. Please accept our apologies four your experience with the airport shuttle. Moving forward, we will be sure to clearly communicate the shuttle hours. Still, we are happy to know that we were able to provide you with an excellent stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
2 out of 5
by A verified traveler from phila,pa

Doors always slam

Posted Jun 2, 2015
All room doors slam close, therefore it's noisy when resting, should have an actuated door control to avoid the slamming
Comment from Hotel Management
Jun 12, 2015 by Manager, Hotel Management
Thank you for providing us with details about your stay. I sincerely apologize for the noise issues you experienced. In response to your feedback, I am going to go over your comments with our staff so we can give our guests a better experience. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great, friendly staff andveryaccommodating.

Posted May 22, 2015
Staff Cherry was very helpful and was a good guide for information. She was very courteous. The room was very clean and comfortable. No smell at all.
Comment from Hotel Management
May 29, 2015 by Manager, Hotel Management
It is so rewarding to read that you had an excellent stay with us. Thank you for your comments about the cleanliness of our rooms and our staff’s great customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2 out of 5
by A verified traveler from London, ON

Hotel close to Broward County Convention Center

Posted May 9, 2015
Pros: Proximity to Convention Center/Cruise Port. Staff were all very kind.
Cons: The property is in need of updating. Refer also to comments above.
Location: Lots of places to eat & shop nearby.
I prepaid my stay and was at the property for one week in total. I chose it primarily based on proximity to the Convention Center and the fact that it had a kitchenette. I found my stay to be very disappointing and surprising. 1) One of the two elevators was not working during the entire duration of my stay. 2) There were no dishes or other necessary items in the kitchen. At the front desk, I was told I could order these for no charge. I did so, but when I arrived back at my room on Night 2, there were still no supplies, so I had to request them again. 3) Despite the cost of the room, there is no daily housekeeping. 4) The business center was closed as the computer did not work. I would not choose to stay at this property again.
Comment from Hotel Management
May 18, 2015 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. Your comments in regards to our location are much appreciated; yet, I was disheartened to read that our housekeeping and dish services were not satisfactory. I met with the staff, and we will work to better inform our guests of our hotel policies and amenities to ensure that these issues are not repeated. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
3 out of 5
by A verified traveler from Chicago

Just a basic place

Posted May 4, 2015
Pros: The hotel is walking distance to the center. It is also close to shopping and food options.
Location: Good dining options-Outback, Burger Fi, subway, starbucks and others. Winn Dixie and Publix within walking distance.
booked because I wanted the convenience of having the fridge and microwave as well as close proximity to the convention center. I was surprised to find there is no ice machine in the building, nor did I see vending. Room service? No
Comment from Hotel Management
May 6, 2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. Please accept our apologies that we were unable to accommodate your need for an ice machine. Regarding our housekeeping services, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Still, we are overjoyed to know that we were able to provide you with a convenient location and amenities. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
2 out of 5
by A verified traveler from Surrey,BC

Not really impressed

Posted Apr 30, 2015
Pros: near the convention center.
Cons: cleanliness ! / customer service- the staff seemed not happy with what they do..
Location: accessible to beach/shopping area/convention center/
I can only say that the location is accessible to the convention center, less than 10minutes walk.
Comment from Hotel Management
May 5, 2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that we did not meet your expectations during your visit. To uphold our company's high standards, we will take your comments and continue to strive to make improvements. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, Fl.

Clean and Fairly Comfortable

Posted Apr 25, 2015
Pros: Location, staff and a clean room..
Cons: Condition of hallways. Elevators need cleaning ad carved graffiti on the inside of the elevator doors needs to be removed.
This hotel is ok. The location is convenient and the staff is very customer service oriented. However, the hotel needs refurbishing. The room was clean, but the hallways had stained carpeting and smelled very musty.
Comment from Hotel Management
Apr 28, 2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. Please accept our apologies that the hallways and carpets were not up to standard. Still, we are overjoyed to know that we were able to provide you with great service and a clean room. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Pleasant and courteous

Posted Apr 13, 2015
Pros: Staff was very courteous.
Location: Quite a few restaurants nearby.
Close to restaurants, super markets and convention center. Right on the bus line for the beach. Staff was pleasant and attentive. Shuttle service to and from airport was awesome. Would like to stay here again.
Comment from Hotel Management
Apr 17, 2015 by Manager, Hotel Management
Dave - It is so rewarding to read that you had a pleasant stay with us. I truly appreciate your comments regarding our staff giving you excellent service. Thank you for mentioning the surrounding restaurants and our shuttle service. We look forward to hosting you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn & Ca.

great staff

Posted Apr 9, 2015
Location: great location for pre or post cruise or just want an inexpensive hotel near the beach but not on the beach ...great dining across the street
I had a very nice stay due to the amazing staff ....let me have breakfast even when it was past the time to "grab 7 go" ...the GM allowed me to have a very late check out due to my flight being 9pm that evening ....he did NOT have to do this ...when i called taxis and they did not come or left in a minute the shuttle lady took me to my conference at the convention center ...gave her the $5 the taxis would have cost ......just the nicest people ...not for everyone but for pre cruise or quick business ...it is a must stay the only negative was the lack of TV channel options if i was really having an EXTENDED STAY THIS would be a problem.
Comment from Hotel Management
Apr 15, 2015 by Manager, Hotel Management
Marilyn - I appreciate you taking the time to write such a wonderful review. I am proud of our team for providing you with such excellent service. We look forward to having you visit with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Es war sauber,das Personal war sehr nett und hilfsbereit. Allerdings darf man vom Frühstück nicht all zu viel erwarten. Es besteht aus Kaffe,Müsli und Haferflocken das man mit Wasser verrühren kann,einem Muffin oder Schokoriegel. Würde allerdings wieder übernachten.Es liegt zentral in Hafennähe und in der Nähe von vielen Geschäften und Restaurants.Ich hätte mich über kostenlose Küchenutensilien wie Wasserkocher,Teller und Besteck gefreut. Diese konnte man nur gegen einen Aufpreis erwerben. Wir waren dort für zwei Nächte, nach unserer Kreuzfahrt.