Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Service needs help!

Posted Apr 15, 2014
Day time staff was great and friendly. I stayed Saturday night and the clerk didn't even know how to transfer calls. She hung up on me twice and was about to allow a complete stranger into my room because they found my wallet. I'm glad my wallet was returned but I would never want a stranger in my room. I don't know what she was thinking! I would not stay again for the fear of my safety due to this lady.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Apr 14, 2014
Pros: Location
Cons: Squeaky beds ughh
Squeaky beds and kitchens should be set up for 4 not three same for bathrooms especially if you have 4 people registered !
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very clean

Posted Apr 10, 2014
Reception staff very friendly, we only stayed one night Very good !!
Comment from
Jan 11, 2014
Thank you so much for sharing your experience with us. I’m so happy to hear that you enjoyed your time at our hotel and the service our staff provided. Again, thank you for the comments. We look forward to hosting you again in the future!
4 out of 5
Recommended
for Everyone
by Mrs. Connor from NC

Awesome Staff!

Posted Apr 7, 2014
Pros: The upgraded unit
Cons: Elevator should be updated
Location: Very good location. You can walk to the port.
The staff was great. We simply adored our driver.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the port

Posted Apr 2, 2014
Pros: it is close to the cruise ports
Cons: nothing
Location: many stores and restaurants
It was great and the staff is perfect, appreciated the shuttle services from the airport and to the port
Comment from
Jan 8, 2014
I appreciate you taking the time to write such a wonderful review of your stay. I'm so pleased to hear that you enjoyed our location and the shuttle service we provide. As well, I'm glad that our staff met your needs during your visit. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Well-run pleasing bare bones hotel.

Posted Mar 20, 2014
Pros: Covered in the previous section. And the staff are helpful.
Location: The location is fairly good. All I was looking for were at least a few acceptable places to eat. Not for things to "do", such as tennis.
What it does it does well. But it is not a 4-star place. For a reasonable price, you get good, acceptable accommodation. If you want a restaurant, go to a hotel that has one, and be prepared to pay for the privilege.
Comment from
Jan 26, 2014
Thank you for sharing your experience with us. I am so pleased to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to conference center

Posted Feb 17, 2014
No issues. Nothing bad to report. I don't have any more I want to add.
3 out of 5
by A verified traveler

Ok hotel

Posted Feb 3, 2014
The hotel staff were nice..but the room was a little outdated. I payed a little less than I did for the other hotels I stayed at and other then the location to things. .the hotel was less than I expected. If I had planned better I probably would not have stayed there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, wonderful staff.

Posted Jan 28, 2014
Pros: Location and Staff.
Cons: Sleeping comfort.
Location: Some great restaurants. Starbucks. Bagel shop. Shopping mall.
This hotel is in a great location, very close to the pier with plenty of things to do within walking distance of the location. The staff was great, very pleasant and knowledgeable. The only issue was the bed was not at all comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really helpful staff

Posted Jan 27, 2014
Pros: Ability to have a kitchen at your disposal.
Love the location to the Cruise port. The acess to businesses was a plus.