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Reviews of Hampton Inn & Suites Ft. Lauderdale Arpt/South Cruise Port

2.5 out of 5
Hampton Inn & Suites Ft. Lauderdale Arpt/South Cruise Port
2500 Stirling Rd, Hollywood, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 456 out of 1004 reviews" "
Rating 8 - Good. 275 out of 1004 reviews" "
Rating 6 - Okay. 137 out of 1004 reviews" "
Rating 4 - Poor. 73 out of 1004 reviews" "
Rating 2 - Terrible. 63 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

lesheryl

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
This place was filled with uncleanliness rooms my family along with two other families were complaining of obvious bedbugs rooms were not clean staff was horrible. There was no leadership available and Expedia was just as worse. I arrived at this hotel around ten pm had paid for 8 rooms only seven available out of the seven only four were able to be used. My family and I were still in the lobby at 4am waiting on resolution before me and my family had to bunk in the four rooms until 8 which would have been our check out time as we were there for a cruise. No response yet on the phone with Expedia with no resolution til just about 4am. This was a filthy horrible hotel I will NEVER stay again. Makes me totally rethink Hilton at this point and I have never experienced this with them.
Stayed 1 night in Apr 2024

10/10 Excellent

Hugo Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good bed, good breakfast, as advertised. Recommend.
Stayed 1 night in Apr 2024

6/10 Okay

RANDALL

Traveled with partner
Liked: Cleanliness, staff & service
The shower controls were impossible to get the water pressure and temperature regulated. Either the temperature was correct and there was no pressure or vice versa.
Stayed 1 night in Apr 2024

2/10 Terrible

Susan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Booked and prepaid for a deluxe king and received an old, dirty room with two full beds. Not even queen.
Stayed 1 night in Apr 2024
Response from OG on Apr 13, 2024
I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We strive to provide every guest with a warm, friendly and reliable experience. We hope you will consider staying with us again in the future.

2/10 Terrible

Steven

Traveled with partner
Disliked: Amenities
Scared to death very shady looking area. Elevator shook, room lighting was terrible.everything was dreary and dark, plus the shower didn’t work it was a nightmare
Stayed 1 night in Apr 2024
Response from OG on Apr 13, 2024
I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We strive to provide every guest with a warm, friendly and reliable experience. We hope you will consider staying with us again in the future.

8/10 Good

Jamie

Stayed 1 night in Apr 2024
Response from OG on Apr 13, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Chantres

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from OG on Apr 13, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Noni

Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience check in staff friendly and professional night staff did not speak bad attitude didn’t say anything when I checked out
Stayed 1 night in Apr 2024

2/10 Terrible

Gregory J

Disliked: Property conditions & facilities
Called at 10am to request an early check in and was promised so but arrived to a 3 hour wait. Upon checking out early to make our flight, the shuttle driver was rude, not welcoming, threw our luggage in his trailer and drove very fast and reckless going to the airport. At the airport, our luggage was hastily removed and thrown to the curb. Requesting a full refund.
Stayed 1 night in Apr 2024
Response from OG on Apr 13, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. We strive to provide every guest with a warm, friendly and reliable experience. We hope you will consider staying with us again in the future.

4/10 Poor

Robin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late in the night, checked in and was so disappointed in the condition of the hotel. The carpet in the hotel is absolutely disgusting.. it’s dirty!!!! Not just the hallways but the room carpet and ceramic flooring was rotten! We had booked 8 nights there for a family vacation and could have cried at the poor conditions there. The shower was clogged and slow to drain, the closet door was completely off the track and put in the closet. After 4 days of staying there no one had come in to do housekeeping, garbage was not touched, beds not made or changed, no fresh towels. I decided to call down and ask to have it cleaned/freshened up the next morning. They said we will let the housekeeping know. The next morning we left for the day, came back in the evening and the unit wasn’t touched. No towels, no toilet paper…nothing!!! I went down to the front desk.. told the guy there and he said he was sorry. I asked for towels and toilet paper and was so discussed that we had to go to a dirty rm He promised it would be done the next morning. That was far from the truth! Not done the next day. Every day I would go down… promised to get it done but nothing!! I asked for the manager several times and always an excuse that they weren’t there. We had housekeeping come in on the last day we stayed.. totally discusted with the hotel. We paid a lot of money and got no service at all. All of the pics on here are not accurate.. breakfast was just ok! No big variety at all. BUYER BEWARE!!!
Stayed 8 nights in Mar 2024
Response from OG on Apr 8, 2024
I am sorry you found your stay unacceptable.  Our team works very hard to keep every room and bathroom clean and as well as the hotel; we strive to exceed expectations every day.  Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. Our goal is to make your stay better and brighter. We hope you will consider staying with us again in the future.

4/10 Poor

Marty

Disliked: Cleanliness, staff & service, property conditions & facilities
old and tired
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.  Your comments will help us as we continually work to improve our guest experience. We strive to provide every guest with a warm, friendly and reliable experience. We hope you will consider staying with us again in the future.

8/10 Good

Cheryl

Traveled with partner
Liked: Staff & service
Staff was very friendly at checkin
Stayed 1 night in Apr 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the staff to your liking. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Michael, Bridgman

Liked: Cleanliness, staff & service, property conditions & facilities
I wasn't expecting free breakfast. That was nice.
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

8/10 Good

Anain

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend again
Stayed 3 nights in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Jason, Rockford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay while traveling.
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

8/10 Good

Selva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located across from shopping and food and not far from the airport. The complementary breakfast was nice. The only downside was our first room hadn't been cleaned yet and we walked into the cleaning staff still working on the room. The person at the front desk was very helpful and moved us to another room immediately. Overall, we had a good experience.
Stayed 3 nights in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Adriana

Stayed 3 nights in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Ellwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been there before, when we plan to cruise. It is always a convenient night's stay before we cruise.
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Maria

Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free airport shuttle was easy to arrange.
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Siobhan, Southampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. We had a suite which had a completely separate bedroom. It was nice with a great kitchen. The breakfast was very good with comfortable seating. Lots of pillows and a quiet room. I always like Hampton Inn & Suites. Very close to FLL airport. Thanks for a great stay!
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

8/10 Good

Decel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant Staff!
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

2/10 Terrible

Devin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property does not give refunds, even though they blocked the check-in for no valid reason and cited fabricated requirements that weren't even listed on the Hilton app.
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.  Your comments will help us as we continually work to improve our guest experience. We strive to provide every guest with a warm, friendly and reliable experience. We hope you will consider staying with us again in the future.

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complementary shuttle from airport to hotel was ok. Waited over an hour for pick up at E hotel shuttle site for American airlines. Called driver 3 times. Communication was not clear if we were in the right spot to meet the shuttle for ride to hotel. Check in was easy, helpful, fast.
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Nicolas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent comme place
Stayed 2 nights in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
We were coming off of a cruise ship early in the morning and the front desk attendant arranged for an early check-in for us, the second that a room became available. The room was very spacious and clean.
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to port, clean, carpets are a bit musty from the humidity…motel beside the property was a little run down, but new shopping center across the street offers lots of options for restaurants, shops and activities.
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Ken

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but the area around the pool is rundown
Stayed 1 night in Mar 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

6/10 Okay

Della

No soap in the shower dispenser Couldn’t get all tv channels listed - error 771. Didn’t replenish cups for coffee in room - only 3 to last for 3 day stay
Stayed 2 nights in Feb 2024
Response from OG on Apr 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.  Your comments will help us as we continually work to improve our guest experience. We strive to provide every guest with a warm, friendly and reliable experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for what we needed. Friendly staff, great free breakfast
Stayed 1 night in Feb 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and safe
Stayed 3 nights in Feb 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

6/10 Okay

Gary

Liked: Staff & service
Overall stay was good. Property/building really showing its age.
Stayed 1 night in Feb 2024
Response from OG on Apr 8, 2024
I am sorry you found the hotel not within your standards. Our team works very hard to keep every room and bathroom clean. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We strive to provide every guest with a warm, friendly and reliable experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

6/10 Okay

Chameka

Traveled with family
Smells
Stayed 3 nights in Feb 2024
Response from OG on Apr 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a hotel guest We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.  Your comments will help us as we continually work to improve our guest experience. We strive to provide every guest with a warm, friendly and reliable experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Feb 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

8/10 Good

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

8/10 Good

Douglas

Traveled with family
Liked: Amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from OG on Apr 8, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

2/10 Terrible

Wilson

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beds we’re filthy hard as the floor door locks were broken and staff gave us a hard time to change rooms,batteries kept dying on the electric door entry it was aweful.
Stayed 2 nights in Feb 2024
Response from OG on Apr 8, 2024
I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, We strive to provide every guest with a warm, friendly and reliable experience. We hope you will consider staying with us again in the future.

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities
We were able to get an early check in, after a very early flight! Much appreciated 😊
Stayed 1 night in Feb 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Terry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to access and room was very spacious. Parking was not the best because they reserved spots for people on cruises and regular guest had to take what’s available. Still was a great experience.
Stayed 4 nights in Jan 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities
It was fine for a last minute hotel room- could be updated.
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Jan 2024

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very helpful and extremely polite. Rooms were clean and spacious.
Stayed 7 nights in Jan 2024

4/10 Poor

Lizandra Ruiz

Traveled with family and small children
They couldn’t find my reservation and I have to pay again in order to get some rest. Then they returned the money at the next day. Super frustrating
Stayed 2 nights in Dec 2023

8/10 Good

Randal

Stayed 2 nights in Jan 2024