Ratings based on 706 Verified Reviews
They paid and stayed. We double-checked.
3.1 Room cleanliness
2.9 Service & staff
2.9 Room comfort
2.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Mass
Nice for the amountPosted Apr 7, 2015
Pros: Location was outstanding. Quiet end of the beach but walking distance to everything.
Cons: Needs updating but it was very clean and that's what is important to me,
Location: Beach, Shops, Food... The "mall" the hotel is located over is pretty much dead. Only a few stores were left when we visited.
Hotel needs some updates and revamping but overall it was a good week. Room was clean and the hotel was quiet. Great location next to the beach.
by A verified traveler
They don't supervise the pool.Posted Apr 6, 2015
They don't supervise pool and anyone from Boardwalk can go in! Also two different companies own the hotel and it's hard to get service. If you ask the staff person in hallways for help, they tell you...wrong company! Weird. Also you can hear all the conversations n noises!!! Front desk was helpful. They looked overwhelmed
for Everyoneby A verified traveler
Posted Apr 6, 2015
I can see that they upgraded the rooms that used to be very outdated.
for Everyoneby A verified travelerfrom michigan
Diamond in the ruffPosted Mar 20, 2015
It was a great stay friendly and clean it needs a face lift but all in all I will be going back
for Everyoneby A verified travelerfrom Alexandria, VA
Aging structure - under going nice room up gradesPosted Mar 8, 2015
Pros: The pool and hot tub were very nice. The room updated (modern design) and very clean. The long history was intriguing.
Cons: The common areas in the lobby and the attached mall that is part of the main level structure of the hotel but has only and mainly empty store fronts.
Location: The boardwalk and easy access to beach with cabanas and/or umbrellas with chairs to rent (not part of the resort fee :-(.
The location on the Hollywood Beach and board walk were why I choose this hotel and the good price. The Al Capone component to the hotel history and some of the old antiques on the second floor were neat. The updated room we had was very nice and recent. Very comfortable and clean. Hot plate appliance and frig were nice for a several day stay. Free coffee in the room very nice. Not much of view from the room and that was okay. Basic price for room so we knew what we were signing up for. The hotel lobby and the cage like areas for the elevator and lobby section to access the Wi-Fi made you feel like the area was not safe. It was though. The common areas of the lobby and attached indoor mall are in severe decline with most of the shops vacant. The amenities in the work out room were old and room left a bit to be desired, a well worn carpet, paint on walls a bit dirty. The club bathroom as pretty yucky, unlike the very nice room and updates we had there. The Wi-Fi was only available in the lobby are and not in the rooms on the date we were there. The resort fee of $10 a day gets you a towel and use of the weight room and pool. Speaking of the pool, a high light of the board walk front, it has a 26 capacity hot tub that actually had working jets and hot water, a plus for a hot tub - so many are just luke warm. The board walk bar and grill in front of the hotel on the board walk (separately owned) offers good comfort food and good prices on adult beverages.
by A verified travelerfrom WI
Aging hotel by the beachPosted Mar 5, 2015
Pros: I left.
Cons: Needs more than a face lift. Needs major reconstructive surgery. Probably a great hotel 60 years ago.
Hallways smelled of mold and restroom air freshners. Toilet contained remnants of the last occupant. Glossy white room interiors and harsh lighting. In room airconditioners with dryer vent hoses duct taped to the windows.
by A verified travelerfrom Naples, FL
Expedia gauranteed an ocean view room Did not getPosted Feb 25, 2015
Location: Enjoyed the Board Walk
Expedia guaranteed an ocean view room and what we got was a partial ocean view and the beds were blocking the window. Therefore there was no view. Hotel room was not very clean and room was very small. Will think twice booking through Expedia. Was also charged a room deposit of $50. Parking was $22 and Expedia had $15 on their site. Pool closes early.
by A verified travelerfrom tampa
Overall a bad experiencePosted Feb 25, 2015
Did not receive the room I booked Parking charge was extreme
by A verified traveler
DisgustedPosted Feb 22, 2015
Disgusting!!! So dirty and old . Hair all over the bed and stains on the sheet . Bathroom was disgusting this whole place is disgusting
by A verified traveler
Not satisfiedPosted Feb 13, 2015
Shuttle service was over an hour for pick up, hotel dirty, staff not able to correct issues, no manager available, smoke filled rooms, overall bad pr. Would not recommend staying at this hotel.