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Reviews of Hollywood Beach Swan

3.5 out of 5
Hollywood Beach Swan
345 Cleveland Ave, Hollywood, FL

Reviews

5.6
Rating 10 - Excellent. 5 out of 31 reviews" "
Rating 8 - Good. 5 out of 31 reviews" "
Rating 6 - Okay. 8 out of 31 reviews" "
Rating 4 - Poor. 4 out of 31 reviews" "
Rating 2 - Terrible. 9 out of 31 reviews" "

6.2/10

Cleanliness

4.2/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Marie Josee

Traveled with partner
Liked: Cleanliness
Breakfast included, very good location. Minus side, it needs some TLC
Stayed 1 night in Feb 2024
Response from HBH on Mar 7, 2024
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location but rooms need updating
Stayed 3 nights in Feb 2024
Response from HBH on Mar 7, 2024
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

6/10 Okay

Barry

Traveled with partner
Disliked: Amenities
They charged an additional $20 to park in the street.
Stayed 1 night in Nov 2023

10/10 Excellent

Elisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
You get what you pay for; friendly staff, clean, continental breakfast included, quick in solving your problems second time staying there would recommend.
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Roberto

Stayed 2 nights in Sep 2023

6/10 Okay

Sergio

Liked: Cleanliness
AC rattling
the location was great, however the AC was rattling all night and kept my wife up, other than that the place was clean and room location was great.
Stayed 1 night in Sep 2023

2/10 Terrible

Georgette

Disliked: Amenities, property conditions & facilities
Check in took over an hour even though everyone in line had reservations. It takes long because it’s one office for several hotels so imagine the wait. Check out wasn’t as bad, only took 15 min of waiting till I was finally told I could just leave the key and leave. The price of the room was $66.42 but they charge you the $39 dollars for parking. Parking is street parking if you can even find a spot. My room was on the second floor, no elevator. I didn’t want to wait in line for another hour and half at 10pm so I just left my luggage in my car.
Stayed 1 night in Sep 2023

4/10 Poor

Jonathan, Miramar

Traveled with group
Disliked: Cleanliness
I usually enjoy my stays at Hollywood Beach Hotels; however, this stay had both roaches in the bathroom and bed bugs on the bed.
Stayed 1 night in Sep 2023

2/10 Terrible

Marcel

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My original room was open, theres hidden parking charges, the door to my room was wide open so i had to grt it switched, it smelled of smoke but overall it was a great place, im more pissed at the hidden parking charge, the smoke filled room, or the shower that had no hot water, andnused shampoos/conditioners, however for the price it still exceeded my expectations. At night my area may have had an outdoor party on a tuesday night, which would make sense if theres a pool bit theres not. Overall i wouldnt go here again.
Stayed 2 nights in Aug 2023

6/10 Okay

Crystal

Disliked: Cleanliness, amenities, property conditions & facilities
Only thing I liked was it’s low key. I don’t like that the shower clogged the ac kept shutting off and on my last day someone was having sex in the pool at 2am when I walked out my room to grab something from the car they have very hot water it wasn’t clean the shower had the last guest stuff still inside at the top the sheets had yellow stains etc but overall it’s good for the price you pay
Stayed 3 nights in Aug 2023

6/10 Okay

Eliane

For the price, the cost benefit is good, well located on the beach block. However, they charged two days of parking for 1 night at the hotel we stayed at, regular breakfast, very simple.
Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Stayed 2 nights in Jul 2023

8/10 Good

Carrie

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
I like everything about the property
Stayed 2 nights in Jul 2023

2/10 Terrible

Monique

Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Aldane

Stayed 1 night in Jun 2023

2/10 Terrible

Jessy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
we get there before our time to check in and we made the line for 1 hour and half and they said they dont have room , we came back at 4 pm and they said we need to make the line again and the line was more longer than the first time ! no body help us and have to loose the money for reservation , so bad experience , i do not recomend any of this hotels ..
Stayed 2 nights in May 2023
Response from HBH on Jun 23, 2023
So sorry for the delays in check in. We are currently working on additional staffing and streamlining the process. Our fees are clearly displayed on this site and your reservation. Please consider coming back and let us improve your experience.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Our room was very dirty and had dead bugs in the bathroom. Breakfast consisted of hard boiled eggs, oranges, and bagels. Staff was not very friendly.
Stayed 3 nights in May 2023
Response from HBH on Jun 23, 2023
We try so hard to fully satisfy all our guests. We have a comprehensive extermination contract and are unsure what you may be referring to. Please come again!

2/10 Terrible

Melinda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I requested a handicap room ...or at least a shower chair. Upon arrival zero chair. They said they don't have one on arrival which is not ADA compliant. First 2 days that ac was nonfunctional. 3rd day, I finally got a hold of somewhat management. They replaced the ac construction 1.5 hours later. That following night...power was out from 10pm until 7am. They also provided a makeshift shower chair at time of ac replacement. When I went to use it, the legs broke underneath me and I fell and bruised my ribs on my back. I asked repeatedly to file an incident report (have all documents pics and conversations). And got nothing but moved to a different room for two days. They would not provide handicap accomadations nor provide me with an incident report to file due to their negligence. We ended up extending our stay 2 more days with our flight and when I went to front desk to see if they would extend...they told me it would be more than double for 2 nights. Mind you...this is a fairly priced motel. Let me step back this past wed trying to check in....we had a record 30" rain that day. We arrived at noon and asked for an early check in. They said our room wasn't ready BUT for $30extra a day they would give us a room immediately. Check in isn't until 4pm. By then, we were wading through 2 foot of water trying to find our room and they didn't even show us where to go. We found higher ground (now a friend) that accommodated us until we literally swam acros
Stayed 6 nights in Apr 2023
Response from HBH on Apr 23, 2023
We try so hard to fully satisfy all our guests and give them a great stay. I'm so sorry you didn't enjoy.

6/10 Okay

James

Traveled with family
Liked: Room comfort
Get's the job done
The Hollywood Beach Swan is one of several motels owned by the same company. There is a central check in for all of the motels. Our check-in was swift and easy. The buildings are older. Our room was clean but basic. Two of the burners on the stove were crooked (but we weren't planning to use them anyway). The breakfast consisted of bagels, bread, hard-boiled eggs, etc. Nothing fancy, but it got the job done. The location is great--less than 5 minutes to the beach and they will rent you beach towels, chairs, etc. Not great, but not terrible--right in the middle. We'd stay there again--or check out one of other places.
Stayed 2 nights in Feb 2023
Response from HBH on Feb 18, 2023
Thank you so much for your good review.  Please come soon again and let us get it perfect!

2/10 Terrible

Pete

Disliked: Cleanliness, amenities, property conditions & facilities
check in was a nightmare and takes at least an hour. Room had no working light, sink full of dead bugs, and the bed collapsed in the middle as soon as I sat on it. Breakfast was inedible and there wasn’t even any coffee. Coffee maker in room but no coffee. Only decent thing is proximity to ocean
Stayed 1 night in Jan 2023
Response from ME on Jan 30, 2023
We do our best to satisfy all our guests.  So sorry for your negative experience.  Please come again and let us make it up to you.

2/10 Terrible

Zamir

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Rude personal, dirty rooms, unsafe area.
Stayed 2 nights in Jan 2023
Response from ME on Jan 27, 2023
We do our best to satisfy all our guests.  So sorry for your negative experience.  Please come again and let us make it up to you.

4/10 Poor

Billy

Disliked: Cleanliness, amenities, property conditions & facilities
Very rude and unprofessional people running this joint promise you for an early check-in and not letting you check in before four even after four actually, no closet space at all have to leave out of your suitcase no place to put your shampoo or conditioner or even soap you have to put it on the floor of the shower Very dated and dingy and very rude people that work there at the front desk, speaking foreign language and making fun of you. I felt like I was in a different country not in the USA.
Stayed 2 nights in Jan 2023
Response from ME on Jan 22, 2023
We do our best to satisfy all our guests.  So sorry for your negative experience.  Please come again and let us make it up to you.

2/10 Terrible

Vincent

Must have security for people that make noise
Stayed 2 nights in Feb 2024
Response from HBH on Mar 7, 2024
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

2/10 Terrible

Diana

Stayed 1 night in Jan 2024
Response from HBH on Mar 7, 2024
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

4/10 Poor

Osbelis

Traveled with group
Disliked: Amenities, property conditions & facilities
Terrible customer service
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from HBH on Apr 14, 2023
: We’re so glad you enjoyed your stay. Thank you so much for your feedback. Could we trouble you to please leave us a review on this site. Thank you so much! Welcome to our beach family!

10/10 Excellent

Reyniel

Stayed 3 nights in Feb 2023
Response from HBH on Mar 30, 2023
We are so glad you enjoyed your stay. Please come soon again!

8/10 Good

Marlen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from HBH on Mar 1, 2023
We’d be sooooo grateful if you would leave us a good review on this site and google. Looking forward to having you SOON again!