Ratings based on 909 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Alabama
No cabs, shuttle onlyPosted Oct 20, 2014
I have cruised out of Miami many times and my ONLY disappointment with this hotel, was NOT really their fault. In Miami the hotels all have lines of cabs waiting, because fll is different. Our only opinion was to call a cab and wait 30 minutes or use the hotel shuttle, which is a new thing for me. WELL it turned out, I LOVED the shuttle and hotel :) great location for walking to dinner the night b4 also :)))
for Everyoneby A verified traveler from windsor
close to port and airportPosted Oct 20, 2014
Location: food stores and eateries close
great time. kids enjoyed the pool. close to everything
by A verified traveler from Ormond Beach FL
In town for a concert with the kidsPosted Oct 7, 2014
Pros: Clean and friendly check in. Convenient location
Cons: See comments above
The hotel staff was great upon check in. However, we had a toilet overflow in the morning and had to step through water and urine to get to the valve to turn off the water. We called the front desk right away.... Had to call a second time because no one had come in over an hour to check on it. What if we didn't know to turn off the water? The place would have been flooded. Also, the Maintenance Man had the worst attitude ... he scowled and threw the mop and towels around... making the point that he was disgusted. My daughter flushed a toilet with little to no tp in it. It was not her fault, but I apologized to him anyway. He grunted. When I thanked him for his help, he didn't even acknowledge me. Not a very hospitable way to treat a guest.
for Business Travelersby A verified traveler
Great HotelPosted Sep 29, 2014
Pros: My room was clean and very large.
I had to make a last minute reservation and did not want to gamble on a hotel that I did not know. So I chose the closest Hyatt property and I really lucked out.
for Everyoneby A verified traveler from Toronto
Staff is very helpfulPosted Sep 29, 2014
Staff all very helpful. Recommended good places for us to visit
for Everyoneby A verified traveler from EL PASO, TX
CLOSE TO CONVENTION CENTER!!Posted Sep 20, 2014
Pros: LOCATION, AMPLE ROOMS, SEPARATE WORKING AND SEATING AREA IS A BIG PLUS!!
NICE, CLEAN AND COMFORTABLE HOTEL, WITH SEPARATE SEATING AREA TO WORK AND RELAX. BREAKFAST IS A PLUS, SAVES YOU TIME IN THE MORNING
for Everyoneby A verified traveler from Miami
Nice HotelPosted Sep 15, 2014
Weekend gataway great service and good breakfast! The staff is very helpfull.
for Everyoneby A verified traveler from Randallstown, Md
An unexpected surprisePosted Aug 21, 2014
Nice large room that included a living area w sofa bed...Two sinks...fridge.. very nice for good price
for Everyoneby A verified traveler from London
Stayed 1 night on the 8th AugustPosted Aug 12, 2014
Pros: Staff - Jana and Sergio looked after us very well.
Stayed 1 night on the 8th August. We were allocated a room with 1 Queen bed which did not work for our family but the hotel was full so we could not swap. On hearing of our problem Jana found an additional room for us for which there was no charge. Superb service that ensured the family had a good nights sleep.
by A verified traveler
Cheated, deceivedPosted Aug 5, 2014
I reserved and paid for a king bed, but a full bed was given to me instead. When I complaint about it, I was told, that is all they have at the moment, my reservation was made through a third party, so it wasn't guaranteed. In so many words, they told me to deal with it.