Ratings based on 1,138 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bahamas

Very Nice hotel,close to sawgrass and broward mall

Posted May 19, 2015
Pros: Breakfast was not just some pastries. It was a real full breakfast
Cons: Add more wash room, there is only one on the first floor.
Location: close to the swap shop, sawgrass, broward mall and about 10 minutes from the beach. Lots of resturants nearby if you don't want to eat the hotel food.
I had a pleasant stay. rooms are clean and service was really good.
Comment from Hotel Management
May 21, 2015 by Don, Hotel Management
Dear guest, Thank you for the positive review, it was a pleasure having you as a guest. Having the malls in close proximity is defiantly an amenity that we enjoy having for our guests. We look forward to serving you the next time you are in Plantation
4 out of 5
Recommended
for Everyone
by A verified traveler

Good option in Plantation

Posted May 18, 2015
Pros: Nice room with ample space
Cons: Breakfast area and carpet in corridors.
Location: Good location for shopping at Sawgrass.
We needed a hotel in the area for only one night, and it covered our needs perfectly well
Comment from Hotel Management
May 21, 2015 by Don, Hotel Management
Dear guest, Thank you for completing a survey and providing the positive comments. It was a pleasure to serve you and we look forward to see you again when you in the Plantation area
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel fantastic staff

Posted May 18, 2015
Great hotel. Bathroom a little dated but completely functional. Continental breakfast was amazing and included. Free shuttle service to sawgrass and wherever you wanted to go was fantastic. Staff very accommodating. Will definitely stay there again.
Comment from Hotel Management
May 21, 2015 by Don, Hotel Management
Dear guest, Thank you for completing a survey and providing the positive comments. Having the malls in close proximity is defiantly an amenity that our guest have come to enjoy. We look forward to serving see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel convenient to our son

Posted May 18, 2015
Cons: Sheets could be softer
Liked the layout of the room but thought the sheets were rough. The shower was fantastic, plenty of water pressure. Your reception staff was great, very personable and helpful.
Comment from Hotel Management
May 21, 2015 by Don, Hotel Management
Dear guest, Thank you for taking the time to complete a survey. It was a pleasure to read your comments about our staff, they are what make our hotel a step above our competition. I apologize for the sheets being rough, I I printed this for our executive housekeeper to make sure the staff is using sheets that are Hyatt standard.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando FL

Nice hotel in Plantation and a great location.

Posted Apr 24, 2015
Pros: The location, clean and comfortable rooms.
Cons: Nothing.
Location: The location is awesome and there are several restaurants to chose from in the area.
I frequent this hotel often, it's always been a great place for me and there are several places to eat in the area.
Comment from Hotel Management
Apr 29, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for the wonderful review, it is guests like you who make this job fulfilling. It is a nice addition for our guests when there are good restaurants close by We look forward to your return trip and making our hotel your home away from home
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Apr 22, 2015
Nice clean location staff are great. Great room. Location is perfect near to all you need.
Comment from Hotel Management
Apr 29, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for the wonderful review, it is guests like you who make this job fulfilling. We look forward to your return trip and making our hotel your home away from home
3 out of 5
by A verified travelerfrom fort Lauderdale

Posted Apr 20, 2015
Not the hyatt I am accustomed to. My room stunk. In spite of management best effort, I had to endure a stink room for two nights. Additionally, the breakfast was extremely limited both days. We moved to Hampton and was pleasantly surprise, it was real value for dollar. My last time at Hyatt.
Comment from Hotel Management
Apr 22, 2015 by donmcnew, Hotel Management
Dear Ms. Johnson, Thank you for your comments. I apologize we were not able to resolve your concerns. We wish you the best. Sincerely, Don McNew General Manager
2 out of 5
by A verified traveler

Posted Mar 28, 2015
Flöhe im Teppich, Insekten im Bett, tote Mücken an der Wand. Popcornreste unter dem Sofa.
Comment from Hotel Management
Apr 2, 2015 by don.mcnew@hyatt.com, Hotel Management
Dear Guest, I am sorry that you did not have an enjoyable stay. For your comfort and reassurance we had our national pest control representative come to inspect your room and he found no evidence of pest, past or present. Hopefully, what you found was something that found it way in with you entering from outside. We have also addressed the all cleaning issues with our housekeeping staff. We hope to have the opportunity to regain your business in the future. Best regards, Don McNew General Manager
2 out of 5
by A verified traveler

Expected more!!

Posted Mar 25, 2015
Pros: Buffet was good
Cons: Room smell, get rid of the musky smell!!!
For a Hyatt I was really expecting more. The room had a musky smell as we walked in, I've never experienced that before and totally didn't expect that. The buffet was good but everything else very ordinary.
Comment from Hotel Management
Mar 26, 2015 by donmcnew, Hotel Management
Dear Guest, Thank you for providing a review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Sincerely, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, Mi.

Ninty nine percent of the staff were excellent .

Posted Mar 8, 2015
Pros: The workers that I met and had contact with.
Cons: Not much.
Location: We were on a Golf Tour and we knew where most of the Courses were and where to eat in the evening.We have stayed at the Hotel several times before.
I had a great experience at the Hotel. All the Workers that I met were great people. They wanted you to enjoy your stay at the Hotel.
Comment from Hotel Management
Mar 14, 2015 by donmcnew, Hotel Management
John, Thank you for this great review. Your feedback is critical to our continued success. Please let us know in what area we are missing the one percent of staff excellence. Sincerely, Don McNew General Manager