Ratings based on 1,064 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Mar 28, 2015
Flöhe im Teppich, Insekten im Bett, tote Mücken an der Wand. Popcornreste unter dem Sofa.
Comment from Hotel Management
Apr 2, 2015 by don.mcnew@hyatt.com, Hotel Management
Dear Guest, I am sorry that you did not have an enjoyable stay. For your comfort and reassurance we had our national pest control representative come to inspect your room and he found no evidence of pest, past or present. Hopefully, what you found was something that found it way in with you entering from outside. We have also addressed the all cleaning issues with our housekeeping staff. We hope to have the opportunity to regain your business in the future. Best regards, Don McNew General Manager
2 out of 5
by A verified traveler

Expected more!!

Posted Mar 25, 2015
Pros: Buffet was good
Cons: Room smell, get rid of the musky smell!!!
For a Hyatt I was really expecting more. The room had a musky smell as we walked in, I've never experienced that before and totally didn't expect that. The buffet was good but everything else very ordinary.
Comment from Hotel Management
Mar 26, 2015 by donmcnew, Hotel Management
Dear Guest, Thank you for providing a review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Sincerely, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, Mi.

Ninty nine percent of the staff were excellent .

Posted Mar 8, 2015
Pros: The workers that I met and had contact with.
Cons: Not much.
Location: We were on a Golf Tour and we knew where most of the Courses were and where to eat in the evening.We have stayed at the Hotel several times before.
I had a great experience at the Hotel. All the Workers that I met were great people. They wanted you to enjoy your stay at the Hotel.
Comment from Hotel Management
Mar 14, 2015 by donmcnew, Hotel Management
John, Thank you for this great review. Your feedback is critical to our continued success. Please let us know in what area we are missing the one percent of staff excellence. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom avon oh

Nice hotel. Breakfast included is s bonus.

Posted Mar 5, 2015
Nice place and friendly staff. Free breakfast is good. Restaurant in front of hotel is amazing. Einstein bagels within walking distance
Comment from Hotel Management
Mar 7, 2015 by Don, Hotel Management
Patty, Thank you for taking the time to complete this review. We are pleased that you enjoyed your stay and hope to have the opportunity to serve you again. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Feb 25, 2015
This hotel was easy to find, near decent restaurants, and the staff was friendly. Breakfast was quite good as well. The only problem we had was getting onto the internet in the evening. This was not just a minor inconvenience since we did need it for making our next travel arrangements and some work.
Comment from Hotel Management
Mar 6, 2015 by Don, Hotel Management
Dear Guest, Thank you for taking to time to write this kind review. We are happy that you enjoyed your stay and hope to serve you again soon. The hotel is taking action to improve our internet system and should be completed in the next couple of months. We hope to serve you again soon. Sincerely, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff and amenities

Posted Feb 23, 2015
The staff at this hotel were so nice. We missed the shuttle to sawgrass mills and A staff member offered to drive us anyway and drop us off in the middle of the day and a shuttle would pick us up. We had just gotten off a cruise and were so tired having a menu at the hotel to have food ordered and picked up in the lobby was an added bonus and it was delicious. I enjoyed this hotel a great deal!
Comment from Hotel Management
Mar 6, 2015 by Don, Hotel Management
Shef, Thank you for this great review. I am very happy to learn that our staff was able to go above and beyond to make your stay more enjoyable. We hope to see you again after your next cruise vacation. Sincerely, Don McNew General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom DE

Nice hotel, convenient access to alll areas by car

Posted Feb 19, 2015
Pros: The staff was friendly, room had nice size TV, and was a good size room with area to work.
Cons: Rooms could use better amenities like soaps, lotion etc. lobby area can be a bit congested during morning buffet.
Location: Not much to do in immediate area but convenient by car to routes North, South and East to the shore. There are two restaurants nearby you can walk to.
Generally nice for the price. Staff very friendly. Morning buffet was nice. Rooms could use better amenities like soaps, lotion etc. House keeping did not refresh my room one day, staff was apologetic. I would recommend it if you need to stay in that area.
Comment from Hotel Management
Mar 6, 2015 by Don, Hotel Management
Bob, Thank you for your feedback. I apologize that your stay was not more enjoyable; and we will be sure to conduct training to avoid any future miscommunications on cleaning guest rooms. Again, I apologize for any inconvenience you may have had during your stay. We hope to serve you again in the future. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bahamas

Posted Feb 16, 2015
Pros: Customer Service and the cleanliness of the bed.
Cons: Room was clean, however a little more dusting can be done
It was only an overnight stay. I didn't get to enjoy a lot of the amenities'. I am a person who is highly allergic to hotel and hotel rooms. I was much more comfortable in the bed than any other hotel I have ever stayed at. Will definitely stay there again.
Comment from Hotel Management
Mar 6, 2015 by Don, Hotel Management
Nish, Thank you for this feedback. We are very glad you enjoyed your stay and that you were comfortable during your visit. We hope to see you again soon. Sincerely, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

Staff that aims to please

Posted Feb 10, 2015
Pros: The staff.
Location: Easy walk to shops, Target, etc.
Although I was a bit disappointed that I needed to get a taxi/van service to get to and from the airport/port, this staff at Hyatt were extremely friendly, fun and kind. Our room had an air conditioner that was leaking on the carpet and it was pretty wet. We went downstairs to let them know, in case they could get maintenance in to fix it. They immediately moved us to another room, since we had not unpacked yet. They also offered us complimentary drinks for the trouble. The only reason I gave the room cleanliness a 4 is because the cushion on the sofa was worn in the front. The rooms were spacious and we slept peacfully, which was our goal for the evening!
Comment from Hotel Management
Mar 6, 2015 by Don, Hotel Management
Lisa, Thank you very much for this great review. I apologize that you had any issues during your stay, but happy to learn the staff resolved your issues right away. Thank you, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom west palm beach

Great staff really friendly

Posted Feb 4, 2015
Couldnt believe how nice the staff was.nice breakfast. Stayed one night and had a great stay.
Comment from Hotel Management
Mar 12, 2015 by Don McNew, Hotel Management
Mark, Thank you very much for this great review. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely, Don McNew General Manager