Ratings based on 851 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, Great Staff

Posted Oct 16, 2014
Pros: Overall location and cleaning and staff.
Location: Location was good for shopping, and very close to Sawgrass Mills, Toys R Us, Target and other stores. There are good restaurants close by as well.
My husband and I stayed at this Hotel for 5 days. We had a great experience. The rooms were very clean, breakfast was simple but good, and the amenities were great. The hotel is simple, but it is worth the amount they charge. For me the most impressive characteristic was the staff. Everyone of the people in the front desk were extremely nice and polite. We had a trouble with a package and even though it was not their problem they help us solve it with a smile in their faces. Also it is very close to Sawgrass Mills and other stores. I definitely recommend it and would stay there again!!
Comment from Hotel Management
Oct 19, 2014 by Don, Hotel Management
Thank you very much for taking the time to provide this wonderful feedback. I am pleased to read that you and your husband enjoyed your time with us and we hope to serve you again in the future. Sincerely, Don McNew General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2014
Pros: Location
Location: Shopping and restaurants nearby
Good location, nice facilities Unfurtunaly our room was near some kind of machine and It was very noisy. The carpet was wet and smelled humid.
Comment from Hotel Management
Oct 15, 2014 by Don, Hotel Management
Dear Guest, Thank you for taking the time to provide this helpful feedback. We will research the source of the noise to remedy this situation and I apology that the carpet was wet. Our maintenance staff have begun corrective actions, and we hope to regain your trust in the future once these issues are addressed. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Perfect, close by to our wedding venue

Posted Oct 6, 2014
Pros: Cleanliness!!
Great time, we checked in after our wedding since it was so close by. Only issue I'd have is that the room phone didn't work, so we called the front desk asking about our food options from our cell phone. Would've told the desk clerk but she seemed very disinterested. Previous calls were handled really well though (gentleman by the name of jake or Jeff? Sorry cannot remember , but he was so helpful!). And checkout was very easy, the ladies up front were great.
Comment from Hotel Management
Oct 12, 2014 by Don, Hotel Management
Ray, Thank you for taking the time to provide this helpful feedback. I am glad you enjoyed your stay, but apologize that anyone on my staff came across as disinterested in anything our guest are saying. I am glad that the overall staff made you feel welcome and will be sure to share your comments with the team. We hope to serve you again in the future. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Maracaibo, Venezuela

Nice hotel

Posted Sep 1, 2014
Pros: Cozy
Cons: Hot breakfast (specially eggs) all week long and not only for the weekends
Location: Nice and convenient location
Excellent bedding, nice resting, very friendly staff
Comment from Hotel Management
Sep 2, 2014 by Don, Hotel Management
Fernando, Thank you very much for this great review. We are so happy that you enjoyed your stay and hope that you will visit again the next time you are in South Florida. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from MD

Posted Aug 30, 2014
Pros: Staff Lobby Amenities
Cons: The furniture in the rooms
Location: TGIF is walking distance along with other restaurants
The staff was very nice and polite, however the rooms were not as nice as the rooms at the Hyatt Place in North Carolina. Overall my stay was pleasant.
Comment from Hotel Management
Sep 2, 2014 by Don, Hotel Management
Dear Guest, Thank you for taking the time to provide this great feedback. We appreciate your loyalty to Hyatt and glad to have had the opportunity to serve you. We hope to see you again in the future. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from h

Holiday

Posted Aug 12, 2014
Fitness Rom there are a Lot of Thinges i missing , towels the maschineschrieb are not clean In the Rom there is no treasury
Comment from Hotel Management
Sep 20, 2014 by Don, Hotel Management
Dear guest, Thank you for taking the time to provide this helpful feedback. I apologize that during your stay you were not satisfied with our fitness facility. I have passed along your comments to our Chief Engineer and Executive Housekeeper to ensure everything in the room is clean and in proper working order. I apologize for any inconvenience this may have caused. Sincerely, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Not to far from airport or beach

Posted Aug 12, 2014
Was able to check in early and the staff was very friendly
Comment from Hotel Management
Sep 8, 2014 by Don, Hotel Management
Tara, Thank you for this great review. I am glad we could accommodate your early checkin request. Thankfully, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

What I expect from a hotel

Posted Aug 10, 2014
Pros: Staff was friendly
Cons: Better breakfast menu, it was included in the price so you can't expect that much. Also faster wifi, only got 1mbps; only for web browsing
Stayed for 2 nights, hotel gave us everything we needed. Requested a crib a few days before booking; since they ran out one of the staff members went out and bought a new one for us. Can't ask for more than that. Will definitely stay again
Comment from Hotel Management
Aug 16, 2014 by Don, Hotel Management
Ahmad, Thank you for this great review. I am glad you had a nice stay and we hope to serve you again in the future. Sincerely, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville, Fl

Nice hotel

Posted Aug 6, 2014
It was a very nice place I like every thing in the hotel Beds pool and the buffet
Comment from Hotel Management
Aug 10, 2014 by Don, Hotel Management
Dear Mr. and Mrs. Dawood, Thank you for this great review. We are pleased that you and your family enjoyed your stay. We look forward to serving you again soon. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice functional hotel

Posted Aug 5, 2014
Clean hotel, friendly satff and close to airport too.
Comment from Hotel Management
Aug 16, 2014 by Don, Hotel Management
Dear Guest, Thank you for taking the time to provide this kind review. We appreciate your business and hope to see you again soon.