Ratings based on 787 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from St.louis, MO

Nice Hotel

Posted Jul 21, 2014
Pros: Clean hotel, clean room, large couch with wet bar and mini fridge. A really good hot breakfast every morning.
Cons: I would not charge so much for a beer at there bar. Bring your own or go out to drink. Don't let non-guests hang around the front of the hotel.
Location: The location is close to I-595 which will take you to the beach real easy. There are very good restaurants/sports bars like Landlubbers close by.
I had a nice quiet stay with a clean room and the staff was very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Close to park, mall

Posted Jul 20, 2014
They are very ardent, we went hotel so early around 8am, first let us take free breakfast, and check in around 10am, we feel the hotel service and management is so excellent
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2014
Pros: location, staff, hotel is nice
Cons: yes, the carpet
Location: lot of places to eat and enjoy the family
hotel very nice, carpet needs cleaning, staff very nice
Comment from Hotel Management
Jul 20, 2014 by Don, Hotel Management
Dear Valued Guest, Thank you for taking the time to write this kind review. We appreciate your feed back and will be researching to ensure the carpet in the room you stayed is cleaned again. Happy to read you had an enjoyable stay, and we hope to see you again soon. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Families
by A verified traveler from England

Nice Hotel

Posted Jul 11, 2014
Pros: Nice staff & good breakfast
Cons: Sink should be situated in the bathroom, didnt like hzving to leave bathroom to wash my hands.
Location: Location is good.. mall & restaurants close by.
Nice Hotel, rooms good size, bed comfortable, great breakfast and really nice staff. only negetive - didn't like the bathroom sink situated in thd bedroom...bit odd! Clean but could have been better. Okzy for a couple of days.
Comment from Hotel Management
Jul 20, 2014 by Don, Hotel Management
Dear Guest, Thank you for your kind remarks. I hope the room layout was not too much of an inconvenience for you and your family. We hope to serve you again in the future. Sincerely, Don McNew General Manager
3 out of 5
by A verified traveler

old furniture, had to make it ready for my stay

Posted Jul 7, 2014
Good - The staff was very courteous. Breakfast was ok. Bad - Old furniture. - Lobby carpet looked quite dirty. The room for some reason didn't have a fresh feeling. - I had to shut down the fridge and defrost it to make it run. - The room felt dusty. Fortunately, I checked the AC filters, and since they were washable type, I could clean them and it immediately made a difference. By then, I had allergy triggered up already. - The handset phone was out of battery and hence unusable. They told me that maintenance staff would come next day, so nothing could be done that evening when I checked in. On asking, they gave me another room adjoining elevator, which felt smaller and we were already unpacked, so we stayed put. Overall our stay was comfortable, but not what I expected of 'Hyatt'.
Comment from Hotel Management
Jul 20, 2014 by Don, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with this valuable feedback. We strive to ensure our rooms are clean and comfortable for all of our guest. I apologize that there was an issue with the maintenance of your air-conditioner. Additionally, I apologize that you found other issues within the room. The hotel is working to update several items in the rooms and planning for a professional carpet cleaning to take place at the hotel soon to address any concerns with the cleanliness of the carpet. Again, I apologize for any inconvenience you had to endure during your stay, and we hope to have the opportunity to regain your trust in the near future. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2014
Very nice hotel staff and good location, comfortable beds.
Comment from Hotel Management
Jun 28, 2014 by Don, Hotel Management
Dear Guest, Thank you for this response. We hope to see you again soon. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Everyone
by Susan from Atlanta, GA

Nice hotel, great staff.

Posted Jun 20, 2014
Cons: Remove the musty carpet and put in tile.
Location: Shopping and restaurants close by in many different areas.
The hotel was better than average with a staff that is beyond average. The bed was comfortable, however the room had a Very musty smell that hit you in the face when you opened the door. Luckily the smell wasn't in the room with the bed, mostly combined in the front of the room. The staff was great and the free breakfast was nice. The hotel was located close to the beach, dining and shopping. I would recommend this hotel.
Comment from Hotel Management
Jun 28, 2014 by Don, Hotel Management
Dear Susan, Thank you for this kind review. I apologize for the odor in the room, we are addressing this in each room. I am glad that your overall stay was good and that our associates made your stay more enjoyable. We hope to serve you again soon. Sincerely, Don McNew
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Location

Posted Jun 18, 2014
Conveniently located close to many shopping areas. Broward Mall is only 2 mins away, Sawgrass mall is 15 mins away.
Comment from Hotel Management
Jul 2, 2014 by Don, Hotel Management
Dear Guest, Thank you for completing a review of our hotel. I am glad you found our location to be nice and I agree that we have a great area surrounding the hotel. We hope to serve you again soon. Sincerely, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by Kru from Seattle

Nice Hotel

Posted Jun 6, 2014
Pros: Staff, Comfortable room
Cons: Gym facilities, Bath mat in the tub as it was very slippery
The room was nice and staff was very friendly. Only downside was the gym facility could use something more than a treadmill. But not that big a deal. The breakfast was good.
Comment from Hotel Management
Jun 10, 2014 by Don, Hotel Management
Dear Kru, Thank you for providing this helpful feedback. I am glad to hear that your had an enjoyable stay at our hotel. We hope to serve you again. Sincerely, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacations 2014

Posted Jun 2, 2014
Excellent hotel. Excellent service. Good general environment. Secure and good condition.
Comment from Hotel Management
Jun 3, 2014 by Don, Hotel Management
Thank you for this great review. Look forward to serving you again in the future Sincerely, Don McNew General Manager