Ratings based on 466 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.1 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Texas
Great Place!Posted May 24, 2015
Location: Duval St. is only a couple of blocks away which is the "it" spot in Key West.
My wife and I snuck away for a quick trip for our 15th Anniversary. From check-in until we left, everyone at the hotel was extremely helpful, friendly and went above and beyond what a normal hotel would do. Our favorite part of the trip was a couples spa package which I'd strongly recommend for any couple! Hands down, this is the only place we'll stay in Key West!
for Everyoneby A verified traveler from af
Very nice hotel. Strange way to get to the lobbyPosted May 19, 2015
To get to the lobby you must go though the garage. As approaching the hotel is difficult to understand that the entrance is a garage and you should go 4 floors up though the garage to get to the lobby. The area immediate to the hotel is very very busy
for Everyoneby A verified traveler from Indiana
Perfect locationPosted May 12, 2015
I visit FL couple times a year and try different hotels each time. This is by far the best hotel for my friends and I. Close to restaurants/bars, beach and taxi services. Hats off to FLPD with their presence and keeping the thugs out.
for Everyoneby A verified traveler from Orlando
Great view of the city.Posted May 5, 2015
Room wasn't ready until 5:30. Long wait for the elevators.
for Everyoneby A verified traveler from Canada
Friendly accommodating service - Great locatiomPosted May 2, 2015
We got a room upgrade and we're allowed to check in early as our room was available early. Staff was very helpful and always had a smile on. Would have been nice to know that they were renovating the pool and deck area. With beach directly across the street it wasn't a big issue. Elevators are always full, usually had to wait for several to pass.
by A verified traveler from tuckerton nj
Week stayPosted Apr 30, 2015
There was construction going on every day from 8.00am till 5 pm hammering concrete saws .only two elevators worked and last but not least the fire alarms went off every day for hours .we checked for construction before we booked the hotel said no work that week.
for Couplesby A verified traveler from Miami. FL
went for workPosted Apr 29, 2015
Pros: the staff were great. I needed help about 3 times and someone was always available to help me immediately. check out process was very easy
Cons: the parking and food options available
Location: love how close it is to the beach and bars. again, amazing spot for vacation but not great for work
Would love this hotel for a vacation stay but not for a work one. Having to drive up 4 floors and down to park, several times a day, was very inconvenient. The room was great and had everything I needed to be comfortable. Ideally, would love to have a room service option but understand that it is a longer stay hotel.
for Everyoneby A verified traveler from arkansas
Really close to the beachPosted Apr 28, 2015
We get a different room, than the one I make a reservation for. Parking so complicated , Swimming pool was close , elevator to slow. Is not a 4 star hotel , like they said.
for Everyoneby A verified traveler
Posted Apr 23, 2015
Elevators take for ever to arrive, waiting time about 5 minutes minimum, small pool. Good location.
for Everyoneby A verified traveler
Posted Apr 22, 2015
Was only there for 2 nights. Was really nice, just hated the parking situation.