Ratings based on 2,452 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
73% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Services not well kept

Posted May 26, 2015
Pros: Location and price.
Cons: Fix items mentions
The toilet was running constantly, the A/C was not working well and the WiFi was poor. These are all items management should monitor and ensure are in working condition in order to earn good customer satisfaction.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2015
Great , ,Love the shuttle services , and the Tiki bar !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vitória

Great pool, spacious room and near the airport.

Posted May 21, 2015
Pros: The bed was great!
Location: Close to the airport and hwy.
Our room was clean, the bed extremely comfortable and the staff were polite and friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great staff!

Posted May 20, 2015
I absolutely loved the late night staff. I arrived at about 1030pm. And the staff was so hospitable. Two women that worked the front desk were absolutely amazing!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mentor, Ohio

Nice hotel

Posted May 17, 2015
Stayed here after our cruise. Staff very courteous. Let us check in at 12 even though check in times not till 3. Nice clean rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
Great place. Comfy bed. Nice staff I would definitely recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2015
Pros: the tiki bar to sit by and relax
Location: free shuttle to the hard rock. it was not available the
everybody was helpful and the shuttle was great to have. Made it easy to get to and from the port and airport.
2 out of 5
by A verified travelerfrom Washington state

Far distant room, no luggage help

Posted May 2, 2015
We (2 senior ladies) had a confirmed late arrival. Our room was quite distant from the front desk - long corridor, outside trek across poorly lighted courtyard with multiple paths, around to far backside of building, directions inadequate, no help offered with our multiple suitcases. Included breakfast was continental only with hot food costing extra. Cruiseport shuttle was fine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mt. Vernon

Overnight stay for cruise from POM.

Posted May 2, 2015
Great place to stay overnight to cruise out of POM. Eat at Rendezvous restaurant behind hotel on bay. Use SAS transportation from hotel to POM.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom maryland

Nice hotel

Posted May 2, 2015
Welcoming staff. Very helpful. Room was clean. Would stay again. Extremely nice bartender and front desk staff