In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Sands Harbor Resort and Marina

3.5 out of 5
Sands Harbor Resort and Marina
125 N Riverside Dr, Pompano Beach, FL

Reviews

7.0

Good

Rating 10 - Excellent. 335 out of 1006 reviews" "
Rating 8 - Good. 226 out of 1006 reviews" "
Rating 6 - Okay. 181 out of 1006 reviews" "
Rating 4 - Poor. 116 out of 1006 reviews" "
Rating 2 - Terrible. 148 out of 1006 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Older property but in a great location
Stayed 2 nights in Mar 2024

4/10 Poor

Fredricka

Liked: Staff & service
Disliked: Cleanliness
H
Stayed 1 night in Apr 2024

6/10 Okay

Lorrie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a fab property with a great location and views of life in marina. It is falling apart, not very clean and it’s like the owners don’t care about it anymore. Furniture, blinds falling apart. Shoddy repairs. Really sad because the location is terrific. Prices are high as well for food and drinks in both bar and restaurant. Food was good. No coffee maker in the room. Complimentary coffee in the lobby but gone by 10 am. Pool was great but a battle every morning for the chairs - 8. Too bad has tons of potential. Close to restaurants and Pompano beach though about 2 blocks
Stayed 4 nights in Apr 2024
Response from Sands Harbor Guest Relations on Apr 11, 2024
Thank you for sharing your feedback on our location and views. We value your input and are committed to continuously enhancing our guests' experiences. To address one of your concerns, coffee makers are available upon request for your convenience. In terms of our food and beverage pricing, we regularly assess our offerings to ensure they remain competitive within the local market while upholding the quality standards we aspire to deliver. We hope for the opportunity to further enhance your experience during future visits. Should you have any additional feedback, please feel free to contact us directly.

8/10 Good

Darko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it
Stayed 1 night in Apr 2024
Response from Sands Harbor Guest Relations on Apr 9, 2024
Thank you for the review, we are glad you liked your experience but aim to make you love your next visit!

8/10 Good

james

Traveled with family
Liked: Staff & service, property conditions & facilities
John, Steve, and Virginia were really attentive fun and professional at the pool/bar area. They went out of their way to ensure our stay was enjoyable. There were several times when pool towels were unavailable-one time we were given bath mats. After our room was cleaned they didn’t leave fresh towels. Pool chairs are near impossible to get but overall it’s a great place to stay and a very fun atmosphere
Stayed 7 nights in Mar 2024
Response from Sands Harbor Guest Relations on Apr 9, 2024
Thank you for sharing your experience with us. We're delighted to hear that John, Steve, and Virginia provided attentive, fun, and professional service at our waterfront restaurant. We're glad to hear that you found us to be a great place to stay with a fun atmosphere. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Natalie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Sands Harbor Guest Relations on Apr 9, 2024
Thank you for the excellent review! We’re glad to hear you enjoyed your stay and can’t wait to welcome you back!

10/10 Excellent

BREAUD-Gmail Junk

Liked: Amenities, property conditions & facilities
Staff very friendly and very convenient to walk to multiple points of interest.
Stayed 2 nights in Apr 2024
Response from Sands Harbor Guest Relations on Apr 5, 2024
We're delighted to hear that you enjoyed our staff and convenient location for exploring. We strive to provide exceptional service and convenient accommodations for our guests. We hope to welcome you back again soon for another enjoyable stay!

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very beautiful place with the marina and the beach really close , my only complaint is the room because some rooms are very old and others renovated
Stayed 1 night in Mar 2024
Response from Sands Harbor Guest Relations on Apr 1, 2024
We're delighted that you enjoyed our beautiful location near the marina and beach! We appreciate your feedback regarding the rooms as we're continuously working on improving our accommodations. Your satisfaction is important to us, and we hope to provide a better experience for you in the future. Thank you for sharing!

6/10 Okay

Mariah

Traveled with group
Liked: Staff & service
Photos of room didn’t match the condition it was in we felt. Otherwise everything else was good!
Stayed 2 nights in Mar 2024
Response from Sands Harbor Guest Relations on Mar 29, 2024
We're sorry to hear you felt as if our resort didn't match the photos you saw beforehand but pleased to hear that you found everything else to be good during your stay. We've taken steps to ensure that our room photos reflect the actual condition more accurately. Thank you for bringing this to our attention, and we hope to welcome you back for an even better experience in the future.

8/10 Good

nancy

Liked: Staff & service, amenities
The location of this property is excellent. The pool area does not have enough lounge chairs for guests. I was lucky to go out early in the morning and get one which turned out to be very beautiful. The hotel is in need of refurbishing in a lot of areas, The outdoor bar and restaurant were lovely and staff is great. I think for the price per night it was definitely worth it and I probably would return.
Stayed 2 nights in Mar 2024
Response from Sands Harbor Guest Relations on Mar 28, 2024
Thank you for your feedback! We're glad you enjoyed our location, but apologize for any inconvenience regarding lounge chair availability. While we are continuing to renovate some areas, we're pleased you found our outdoor bar and restaurant lovely and appreciated our staff. Your input is valuable, and we hope to welcome you back soon!

4/10 Poor

Bruce, BOCA RATON

Traveled with partner
Disliked: Property conditions & facilities
Location is not bad but facility needs a renovation. 1st room we were sent to had bed up on its side against wall and fan airing room out. went back, got apology and sent to second room overlooking rusty roof and room looked like not updated since building built.If renovated, this hotel could do well
Stayed 2 nights in Mar 2024
Response from Sands Harbor Guest Relations on Mar 25, 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Rest assured, we take your comments seriously. Renovations are indeed in progress and part of our long-term plans to enhance our facilities and ensure a better experience for our guests. We hope for the opportunity to welcome you back in the future to experience the improvements firsthand. Thank you for bringing this to our attention and we'll be sure to enhance communications to ensure guests such as yourself do not have the same circumstances of entering a room under renovations.

2/10 Terrible

James

Stayed 1 night in Mar 2024
Response from Sands Harbor Guest Relations on Apr 11, 2024
We are saddened to see your 1-star review. We would love to understand more about your experience to uncover the ways in which we may have not met your expectations. If you could please contact us directly, we would appreciate the opportunity to gain further insight into your review.

6/10 Okay

Pam

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sands Harbor Guest Relations on Mar 21, 2024
Thank you for taking the time to leave us a review. We value your feedback and would love to learn more about how we could have improved your stay to make it a 5-star experience. Please reach out to us via email with any additional details or suggestions. We're committed to enhancing your next visit with us.

6/10 Okay

miguel angel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room where i stay didnt look anything close to the pictures, carpet old and dirty, beds was broken and you can tell that building is old, they need to replace doors, cabinets, carpets, the room was smelling to humidity, i call twice for have the room clean thay never came.
Stayed 2 nights in Mar 2024
Response from Sands Harbor Guest Relations on Mar 21, 2024
We're sorry to hear about your experience, and we appreciate you bringing this to our attention. This isn't our standard of service, and we apologize for any inconvenience you encountered during your stay. We'd like to learn more about the room you stayed in and address these mentioned concerns. Please contact us via email with further details. Thank you for your feedback, and we hope to have the opportunity to make it right for you.

10/10 Excellent

Richard, rochester

Stayed 1 night in Mar 2024
Response from Sands Harbor Guest Relations on Apr 4, 2024
Thank you for the 5 star review!

2/10 Terrible

Casey

Disliked: Staff & service
Property was stolen from our client who stayed in this hotel. Cameras were not able to give them a definitive answer for what happened.
Stayed 2 nights in Mar 2024
Response from Sands Harbor Guest Relations on Mar 14, 2024
We're actively investigating the incident involving this guest's mentioned missing property, which was left unattended outside their room in a plastic bag. While our security cameras may not have provided a definitive answer, we're committed to assisting in any way we can. Rest assured we are doing our utmost to help track down the mentioned missing items. If you have any further information, please contact our guest relations manager who has already been in communication with your client. Your cooperation is appreciated.

8/10 Good

Christine

Traveled with partner
Liked: Staff & service
It’s a nice location on the marina. Very short walk to the beach. The pool area is tiny. Only about 8 lounge chairs. Cute bar and eating area. Staff was nice and helpful.
Stayed 2 nights in Mar 2024
Response from Sands Harbor Guest Relations on Mar 12, 2024
Thank you for sharing your experience! We're glad you enjoyed our marina and distance to the beach. We appreciate your feedback as it's great to hear that you found our staff nice and helpful. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Pamela

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
I love the atmosphere! The music, the band, the food and drinks. The veiw, to die for!! Our bathroom was very old altho my friends room had been renovated and was very nice. Tub wasn't clean but the room was.
Stayed 2 nights in Mar 2024
Response from Sands Harbor Guest Relations on Mar 11, 2024
Thank you for your feedback! We're thrilled to hear that you loved the atmosphere, music, food, drinks, and the breathtaking view. We apologize for any inconvenience regarding the bathroom and the cleanliness of the tub. We are available on call for room refreshments and deeper cleans when needed so please let us know during your next stay . Your comments are valuable to us, and we hope to welcome you back soon for another enjoyable experience in a more renovated room!

10/10 Excellent

vic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great. had a minor problem but was resolved immediately. can't overstate the helpfulness and attitude of the staff
Stayed 4 nights in Feb 2024
Response from Sands Harbor Guest Relations on Mar 5, 2024
We pride ourselves on service and are glad you got to experience it firsthand. We are sorry for any inconvenience caused but grateful to have had you stay with us and hope to welcome you back again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sands Harbor Guest Relations on Mar 5, 2024
Thank you for the positive review! Glad to know you enjoyed your stay and looking forward to welcome you back again!

6/10 Okay

Nidhin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from front desk on Feb 28, 2024
Thank you for your feedback

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend
Stayed 5 nights in Feb 2024
Response from Sands Harbor Guest Relations on Feb 26, 2024
Thank you for highly recommending us! We appreciate your review and hope to welcome you back again soon :)

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, marina and staff!
Stayed 2 nights in Jan 2024
Response from Sands Harbor Guest Relations on Feb 20, 2024
Thank you for the review! We are glad to hear your highlights on the resort, marina, and staff. We appreciate your feedback and look forward to welcoming you again soon!

8/10 Good

Katarzyna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable hotel! Cute restaurant by the pool area.
Stayed 2 nights in Feb 2024
Response from Sands Harbor Guest Relations on Feb 20, 2024
Thank you for the review and glad to hear you enjoyed our prices, pool, and restaurant! We look forward to welcome you back :)

6/10 Okay

Yordanis

Stayed 1 night in Feb 2024
Response from Frotn Desk Team on Feb 21, 2024
Thank you for your feedback

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!Nice pool hot tub area!
Stayed 1 night in Feb 2024
Response from Sands Harbor Guest Relations on Feb 16, 2024
Thank you for the kind words! We're thrilled you enjoyed our beautiful property and the pool area. Hope to welcome you back soon for another delightful stay!

10/10 Excellent

Jordan

Stayed 4 nights in Feb 2024
Response from Sands Harbor Guest Relations on Mar 21, 2024
Thanks for the review!

6/10 Okay

Everett

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Walking to beach was very easy. We loved the proximity. The pool area was small with less than 10 lounge chairs and basically in the middle of a dining area. So if you’re looking to lounge and relax by the pool this is not the place. The food is excellent at the bar as well as the Rusty Hook. Steve and Glenn are over the top attentive and super friendly. We enjoyed having them take care of us both days we sat by the water. Brayden was amazing at check in and check out. We got in early and he stored and then delivered our luggage to our room when it was ready. Same at check out. Honestly, we can not say enough about service and friendliness of the Sands Harbor staff! As far as prior reviews that we read about band being too loud at night, we enjoyed the music and both the band and the bar stopped at 10 pm which we thought was very reasonable. The rooms and facilities are outdated but it looks like they are renovating. We would definitely stay again. Really loved the area.
Stayed 2 nights in Feb 2024
Response from The Sands Harbor SM Team on Feb 12, 2024
Thank you for your feedback; we're glad you enjoyed the convenient beach access, excellent food, and attentive service from Steve, Glenn, and Brayden. We can't wait to welcome you back to our renovated facilities to enhance future stays.

2/10 Terrible

Lisa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly and welcoming and the lobby looks like it was recently redecorated. Those are the positives. Our room was a premier room and it was pretty beat up. It looks like there was heavy water damage to the flooring- the entire floor was wavy from damage. The rug under the bed was extremely soiled and sticky. The front door had a 2” gap at the bottom from water damage— you could see outside through the gap. In general the room and floor was very dirty. The connecting room door lock would not lock leaving serious security concerns. Lots of work needed here and cleaning needs to be done!!!!
Stayed 1 night in Feb 2024
Response from The Sands Harbor SM Team on Feb 13, 2024
It's disheartening to hear your recent experience with us, and we'd love to understand more about what happened during your stay. We want to work towards resolving your negative experience and would appreciate it if you could contact us directly at social@sandsharbor.com to provide further details. Hopefully, we can have the chance to welcome you back and exceed your expectations. We hope to hear from you soon.

8/10 Good

ALISON

Stayed 1 night in Feb 2024
Response from Sands Harbor Guest Relations on Mar 21, 2024
Thanks for the review!

6/10 Okay

michael

Liked: Staff & service, amenities
Came a long way, but still in the transformation process. Construction and updating were going on during my stay, but all in all, a solid experience. Of the work was complete, def a 4 star experience.
Stayed 2 nights in Jan 2024
Response from The Sands Harbor SM Team on Feb 8, 2024
We're glad to hear you enjoyed the majority of your stay. Thank you for your understanding during our ongoing transformation, and we look forward to showcasing the completed improvements on your next visit!

8/10 Good

Zachary

Traveled with partner
Stayed 3 nights in Jan 2024
Response from Front Desk Team on Feb 4, 2024
Thank you for your review!

10/10 Excellent

Stephone

Stayed 1 night in Jan 2024
Response from Front Desk Team on Feb 4, 2024
Thank you for your review!

10/10 Excellent

sidnaldo

Stayed 1 night in Jan 2024
Response from Front Desk Team on Feb 4, 2024
Thank you for your review!

6/10 Okay

Claudio

Business traveler
Liked: Cleanliness, staff & service, amenities
I didnt like the curtains, terrible, impossible to make the room dark.. old doors, sound and wind pass thru them
Stayed 2 nights in Jan 2024
Response from The Sands Harbor SM Team on Jan 25, 2024
Thank you for sharing your concerns; we apologize for the inconvenience with the curtains and doors. We take your feedback seriously and will work to enhance the quality of our accommodations.

10/10 Excellent

MICHAEL

Traveled with family
Stayed 3 nights in Jan 2024
Response from The Sands Harbor SM Team on Jan 23, 2024
Thank you for the excellent review :)

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Sands Harbor SM Team on Feb 14, 2024
Thank you for the 5 star review! We look forward to welcoming you back to our resort

10/10 Excellent

Cant

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay
Stayed 1 night in Jan 2024
Response from The Sands Harbor SM Team on Jan 23, 2024
Thank you for the 5 star review! We hope to make your next stay with us even better

6/10 Okay

Shari

Traveled with partner
Nice patio, pool, and bar area. Service thru-out was excellent. Aged facility being upgraded what appears to be slowly. Great location!
Stayed 5 nights in Jan 2024
Response from Front Desk Team on Jan 21, 2024
Thank you for your feedback!

6/10 Okay

Saulo

Stayed 1 night in Jan 2024
Response from Front Desk Team on Feb 4, 2024
Thank you for your review!

6/10 Okay

Edward

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from The Sands Harbor Front Desk Team on Jan 13, 2024
Edward,We are saddened to hear that your stay was subpar. We strive to make sure everyone's stay is enjoyable and apologize for falling short on that. If at all possible we would love to hear more of your feedback so that we may make improvements where they are needed.Thank you and have a nice day

6/10 Okay

Amie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The first impression of this hotel is very nice. Boutique like atmosphere. However, as you pass through to the elevators, you'll see its dated. The rooms, while the furniture is nice, the window blinds let in a terrible blue light emitting from outside. So forget a nice dark room. The bathrooms are extremely small and all of the fixtures are old. The pool area on the water is very nice and the best feature.
Stayed 1 night in Jan 2024
Response from The Sands Harbor Front Desk Team on Jan 13, 2024
Thank you for sharing your feedback on the hotel. We appreciate your positive comments about the boutique atmosphere and the appealing pool area on the water. We apologize for any inconvenience regarding the dated appearance, window blinds, and small bathrooms. We would also like to inform you that we are in the middle of renovations so hopefully, we have an opportunity to welcome you back so you can see what improvements we have made. Your insights are valuable, and we'll certainly take them into consideration for improvements. Thank you again and we hope you enjoy your day

10/10 Excellent

sidnaldo

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from The Sands Harbor Front Desk Team on Jan 13, 2024
Thank you for taking the time to leave us a positive review Sidnaldo! We are happy to hear that you enjoyed your stay with us.Thank you again and we hope you enjoy your day

6/10 Okay

Tamara

Stayed 1 night in Jan 2024
Response from The Sands Harbor Front Desk Team on Jan 13, 2024
Tamara,We are sorry to hear that your stay was subpar, we are disappointed to hear that we fell short on providing you with the best service possible. If at all possible, we would appreciate it if you could leave us some more detailed feedback so we can make improvements to our service to achieve our goal of making everyone's stay enjoyable and memorable.Thank you and enjoy your day

2/10 Terrible

MILENA

Disliked: Cleanliness, property conditions & facilities
don’t recommend this hotel. Unfriendly receptionist, old and NOISY AC unit, dirty carpet, no coffee maker, broken iron, broken blinds in the room.
Stayed 1 night in Jan 2024
Response from Sands Harbor Front Desk Team on Jan 8, 2024
Dear Melina,We apologize for the issues you faced during your stay. Your feedback about the unfriendly receptionist, noisy AC, dirty carpet, lack of a coffee maker, and broken amenities is concerning. We are going to address these concerns to enhance our guest experience. If you could provide more details, we'd like to investigate further. We apologize for any inconvenience and hope to welcome you back for an improved stay.Thank you

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Fishing Trip
Good stay, very convenient to shopping and the pier.
Stayed 1 night in Jan 2024
Response from Sands Harbor Front Desk Team on Jan 8, 2024
Thank you Brian!We are happy to hear that you loved what Sands Harbor has to offer. It looks like you liked the view as well!Thank you again and have a great day!

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect thank you
Stayed 1 night in Jan 2024
Response from Sands Harbor Front Desk Team on Jan 8, 2024
Thank you for taking the time to leave us a positive review, Peter!We are delighted to hear that you enjoyed your stayThank you again and we hope you have a lovely day

10/10 Excellent

larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sands Harbor Front Desk Team on Jan 8, 2024
Thank you so much Larry!We appreciate you leaving us with a positive review about your stay.We hope you have a wonderful day

8/10 Good

ERIK

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is on a great location., The beach is easily walkable and many restaurants and shops also eat to walk to. The views are great to sit on the balcony to see. The hotel itself could use a facelift especially the rooms and bathrooms.
Stayed 6 nights in Dec 2023
Response from Sands Harbor Front Desk Team on Jan 8, 2024
Thank you for your feedback, Erik!We are happy to hear that you enjoyed all that Sands Harbor has to offer. As for the facelift you mentioned, we are actively working on making improvements to the hotel by renovating rooms. Thank you again and we hope you enjoy your day!

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Sands Harbor Front Desk Team on Jan 8, 2024
Thank you for your awesome review Anthony! We appreciate you taking the time to let us know you had a wonderful stayThank you again and we hope you enjoy your day