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Reviews of Seminole Hard Rock Hotel and Casino

4.5 out of 5
Seminole Hard Rock Hotel and Casino
1 Seminole Way, Hollywood, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 808 out of 1447 reviews" "
Rating 8 - Good. 237 out of 1447 reviews" "
Rating 6 - Okay. 155 out of 1447 reviews" "
Rating 4 - Poor. 103 out of 1447 reviews" "
Rating 2 - Terrible. 144 out of 1447 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024

8/10 Good

Deveda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is huge and the rooms are a really good size! I would’ve gave 5 stars, but the shower room smelled like mildew.
Stayed 1 night in Apr 2024
Response from Guest Services Team on Apr 16, 2024
Hello Deveda,Thank you for the constructive feedback. We're happy to hear that you had an overall enjoyable stay however, you did express your concerns regarding the condition of your guest room. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

10/10 Excellent

Deanna

Liked: Property conditions & facilities
Great pool areas. Very relaxing with excellent restaurants.
Stayed 3 nights in Apr 2024
Response from Guest Services Team on Apr 16, 2024
Hello Deanna!Thank you for the positive feedback and kind compliments! We're delighted to hear that you had such a great experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services Team on Apr 16, 2024
Hello Alexandre!Thank you for the review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

4/10 Poor

Yelena

Stayed 2 nights in Apr 2024
Response from Guest Services Team on Apr 16, 2024
Hello Yelena,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

8/10 Good

janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, we were disappointed that we had to pay a resort fee for the two days we were there and there were too many kids at the pool. Since it was a casino, we weren't expecting so many children.
Stayed 2 nights in Apr 2024
Response from Guest Services Team on Apr 8, 2024
Hello Janet,Thank you for your feedback and for sharing your suggestions. We appreciate your input and will take it into consideration as we strive to improve our services. We value your loyalty and look forward to serving you better in the future.

8/10 Good

Kristin Leeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i had a great time at the hard rock pool all day every day!
Stayed 4 nights in Apr 2024
Response from Guest Services Team on Apr 8, 2024
Hello Kristin Leeanne!Thank you for submitting a review! We're glad to hear that you enjoyed some time by the pool while at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Katia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, comfortable, all the employees are nice. The room is wonderful.
Stayed 2 nights in Apr 2024
Response from Guest Services Team on Apr 8, 2024
Hello Katia!Your positive feedback is greatly appreciated! We're thrilled to hear that you had such a wonderful stay with us at Seminole Hard Rock Hollywood! We take pride in offering a clean environment with Team Members who provide amplified service for our guests! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

8/10 Good

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how helpful and nice all the staff was to us.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 1, 2024
Hello Brian!Thank you for the positive feedback! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood our goal is always to provide amplified service and it sounds like we hit our mark! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Stanley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino is very big
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 1, 2024
Hello Stanley!Thank you for your feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

10/10 Excellent

Gustavo

Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 16, 2024
Hello Gustavo!We appreciate you taking the time to submit a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

2/10 Terrible

Peter

Disliked: Staff & service
I valet my car and the valet employees play whit the system racing mode of my Ferrari.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 26, 2024
Hello Peter,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, amenities
Very smoky in the casino. Rooms were ok.
Stayed 2 nights in Jan 2024
Response from Guest Services Team on Mar 22, 2024
Hello Cynthia,We thank you for submitting a review and value your feedback. At Seminole Hard Rock Hollywood it is our goal to provide all of our guests with an exceptional gaming and entertainment experience. Although smoking is permitted at our facility, we understand that it should never interfere with the comfort of our guests.If you prefer a smoke-free experience, please visit our new 7,500 square foot fully enclosed smoke-free gaming area. Inside guests will find an impressive selection of more than 200 slots accepting a wide range of monetary denominations, from pennies to 5 slots. The new gaming room is conveniently located near the Winners Way Garage entrance.Also, smoking is prohibited in the restrooms, restaurants, retail promenade, convention area and our public walkways.We want everyone to have a memorable experience and the Seminole Hard Rock Hotel & Casino in Hollywood and look forward to welcoming you back.

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining at the Councel Oak was fabulous.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 22, 2024
Hello James!Thank you for the five star rating! We're delighted to hear that you enjoyed your dining experience at Council Oak Steaks & Seafood! Our goal is always to provide amplified service and it sounds like we hit our mark! If you haven't already, be sure to try our Chocolate Soufflé it's a favorite with many of our guests! We look forward to welcoming you back again soon!

2/10 Terrible

Joanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors to our room are paper thin, we can hear the housekeeping cart, people talking, opening and closing doors… the towels are rough, like the toilet paper… we asked for 2 extra towels… was given an attitude from housekeeping and she tossed us one… peeling and chipped paint( our “upgraded” room have a lovely view of the parking garage; music is blaring everywhere it’s hard to have a conversation; the casino smells of cigars and cigarettes…
Response from Guest Services Team on Mar 22, 2024
Hello Joanne,Thank you for taking the time to submit a review. We want to take this opportunity to express our sincerest apologies for the disappointment you encountered during your trip. More specifically, we were concerned to read of your disappointment with your guest room. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. At Seminole Hard Rock Hollywood it is our goal to provide all of our guests with an exceptional gaming and entertainment experience. Although smoking is permitted at our facility, we understand that it should never interfere with the comfort of our guests.If you prefer a smoke-free experience, please visit our new 7,500 square foot fully enclosed smoke-free gaming area. Inside guests will find an impressive selection of more than 200 slots accepting a wide range of monetary denominations, from pennies to 5 slots. The new gaming room is conveniently located near the Winners Way Garage entrance.Also, smoking is prohibited in the restrooms, restaurants, retail promenade, convention area and our public walkways.We want everyone to have a memorable experience and the Seminole Hard Rock Hotel & Casino in Hollywood and look forward to welcoming you back.

10/10 Excellent

Frank

Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 22, 2024
Hello Frank!Thank you for taking the time to submit a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

8/10 Good

Dane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 19, 2024
Hello Dane!Thank you for sharing the positive feedback from your recent experience! We're happy to hear that you feel Seminole Hard Rock Hollywood is a great place! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. As expected
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 19, 2024
Hello James!Thank you for the positive feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

6/10 Okay

Christen

Liked: Cleanliness, property conditions & facilities
For such a high cost to stay the amenities and the staff were not very helpful. We got 2 towels in the room for 4 people and had to wait 2 hours to get another. They couldnt bring up an cake or strawberries for a bday. They lost our luggage for an hour....they didnt know which valet after going to the front desk 3x to look for it. There is a tuentable you cab get for the room but i had to carry it to my room myself.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 19, 2024
Hello Christen,We strive to provide amplified service during every interaction, and it certainly is disappointing to read that you were not happy with the quality of service that you received during your stay. Your description of your experience is well below the high standards that we set for ourselves. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Excellent service.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 12, 2024
Hello Michael!Your positive feedback is greatly appreciated! We're delighted to hear that you had a great experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

james

Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 26, 2024
Hello James!Thank you for the review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Calvin

Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 26, 2024
Hello Calvin,Thank you for submitting a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

6/10 Okay

Jacquelyn, North Hollywood

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Mar 7, 2024
Hello Jacquelyn,Thank you for submitting a review. We are always working on better ways to improve our guest experience, and we would love to hear more about your recent visit. Feel free to contact us directly if you would like to further discuss your experience. Have a rockin' day!

4/10 Poor

Richard

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort dining options were limited to a food court or high end dining, the Hard Rock Cafe was closed for two days and the Rise cafe was only open for breakfast, had to leave the resort to eat! The room was subpar, had a broken curtain that you couldn’t shut and the shower was a tub that water pooled on the floor, for this price should be a walk-in shower. Overpriced for average amenities !
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Mar 4, 2024
Hello Richard,We appreciate the rating, even if it means we could have done better. We’d love to know more about what we did and didn’t do well so that we can better serve you in the future. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

10/10 Excellent

Eldean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guitar hotel
Stayed 1 night in Feb 2024
Response from Guest Services Team on Mar 4, 2024
Hello Eldean!Thank you for taking the time to submit a review! We're delighted to hear that you enjoyed your stay at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading some of the reviews, I was concerned about staying at the Hard Rock. However, we had a great experience. Our room was very nice, spacious and clean and no smoke smell. The staff was very friendly. The pool was nice. There are multiple dining options to meet every budget. The later you are in the casino, the smokier it will get which is to be expected at a casino. We saw a great show and appreciated not having to deal with parking and driving home after. We are not gamblers so we would never stay here unless we were there for a show. But we would definitely stay there again and again for a concert. We loved it!
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 28, 2024
Hello Ann Marie!Thank you for the thoughtful review and positive feedback! We're delighted to hear that you had such a great experience with us at Seminole Hard Rock Hollywood! We strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was great
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Feb 26, 2024
Hello Ricardo!Thank you for the positive feedback! We're glad to hear that you enjoyed some time by the pool while at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Lynn Anne, old orchard beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Feb 26, 2024
Hello Lynn Anne!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Response from Guest Services Team on Feb 23, 2024
Hello Linda!Thank you for submitting a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

8/10 Good

Lola

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nos gustó la experiencia del hotel y las opciones de cena. Por mejorar, la cama izquierda mirándola de frente y en su lado izquierdo estaba inclinado el colchón hacia abajo, lo que hizo incómodo dormir de ese lado. Habían solo 3 toallas en la habitación y tuvimos que solicitar una para completarlas. Eramos 4 personas.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Hello Lola,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

2/10 Terrible

Fereidoun

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very long to check in and not convient
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Hello Fereidoun,We appreciate your observations and concerns. We'll review your comments with our team to address the issues you mentioned. We apologize for any inconvenience caused and hope you'll give us another chance to provide a better experience in the future.

10/10 Excellent

Darryl, Springfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was a pleasure. Not quite an all inclusive, as everything is a-la-carte, but after check-in all we wanted was within...until we departed.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Hello Darryl!Thank you for your feedback! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel rooms and amenities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Hello Rita!Thank you for the positive feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

2/10 Terrible

William

Stayed 1 night in Feb 2024
Response from Guest Services Team on Mar 22, 2024
Hello William,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

10/10 Excellent

Ronald, Key West

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Hello Ronald!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

2/10 Terrible

yaima

Traveled with pets
Disliked: Staff & service, property conditions & facilities
N
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 13, 2024
Hello Yaima,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 14, 2024
Hello Gina!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

6/10 Okay

patrick

Liked: Cleanliness, property conditions & facilities
arrived at 12 room not ready said they text me when ready never did `not professional,
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 13, 2024
Hello Patrick,Thank you for your feedback and for sharing your suggestions. We appreciate your input and will take it into consideration as we strive to improve our services. We value your loyalty and look forward to serving you better in the future.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was good and clean
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 13, 2024
Hello David!Thank you for the positive feedback! At Seminole Hard Rock Hollywood we strive to ensure that our guests have Good. Clean. Fun! It sounds like we hit our mark! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

10/10 Excellent

edwin

Traveled with partner
Liked: Staff & service, property conditions & facilities
Happy with everything.
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on Feb 7, 2024
Hello Edwin!Thank you for the positive feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Rhaisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 13, 2024
Hello Rhaisa!We appreciate the review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

6/10 Okay

Nishan, Franklin Lakes

Stayed 2 nights in Feb 2024
Response from Guest Services Team on Mar 22, 2024
Hello Nishan,Thank you for submitting a review. We are always working on better ways to improve our guest experience, and we would love to hear more about your recent visit. Feel free to contact us directly if you would like to further discuss your experience. Have a rockin' day!

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 7, 2024
Hello Amy,Thank you for the review. We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood. Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services Manager on Feb 7, 2024
Hello Joseph!We appreciate the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Feb 7, 2024
Hello Celia,Thank you for the review. We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood. Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the resort had to offer- the pool areas are fantastic, casino fun, and excellent variety of quality dining. Only complaints were no early check-in allowed before 4p when we arrived and all the pools closed at 5p; it was like we were being forced to stay in the casino as much as possible haha we missed out on doing alot of what we wanted the first day as result.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Feb 2, 2024
Hello Maggie!Thank you for the thoughtful review and constructive feedback! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood our goal is always to create authentic experiences that rock and it sounds like we hit our mark! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Laura Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing week at the Hard Rock! The staff was friendly and helpful, the room was spacious and clean, and we enjoyed gelato every day! The pools were very nice and spacious - we especially liked the heated ones! The food at the Hard Rock Cafe, Bae and The Bol was delightful. I also loved how dog friendly the property was and enjoyed seeing the occasional pup on his owner's lap on a slot machine! I appreciated that there was a smoke free slot room as well. Just a truly enjoyable and stress free time. Hope to be back soon!
Stayed 6 nights in Jan 2024
Response from Guest Services Manager on Feb 2, 2024
Hello Laura!Thank you for the thoughtful review and positive feedback! We're happy to hear that you had such an amazing experience at Seminole Hard Rock Hollywood! We strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Feb 7, 2024
Hello Gregory!We appreciate the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Feb 2, 2024
Hello Brandon,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

6/10 Okay

Soyini

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My sisters Stayed in 30339 & I was in 30646. For b birthday getaway we both were supposed to have late check out apparently only one room was assigned late check out then I called at around four in the morning just to make sure that everything was set because we got in late and did not wanna have to worry about waking up early I was never told that only one room had a check out and check out was 11 at 9:55 housekeeping started reading the doorbell my sister‘s room that was also late check out doorbell started from 950. This was just a very horrible way to end such a lovely night that we had. It was just so annoying they kept ringing it even though we got up and I said we had a late check out didn’t care like half an hour and they came back and they rang the bell again and I was like for that experience I wouldn’t stay there again because I felt so annoyed like you were being forced out
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 30, 2024
Hello Soyini,We appreciate your observations and concerns. We'll review your comments with our team to address the issues you mentioned. We apologize for any inconvenience caused and hope you'll give us another chance to provide a better experience in the future.