Ratings based on 1,092 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Sep 16, 2014
The bathroom needs up grade. The air conditioning does not work well
3 out of 5
Recommended
for Everyone
by A verified traveler from G

Nice hotel

Posted Sep 15, 2014
I stayed there for 4 nights an elevator was out if service the whole time which was annoying. Other than that I liked it
5 out of 5
Recommended
for Everyone
by A verified traveler from Tallahassee

Hotel look beautiful

Posted Sep 2, 2014
The beds was the best part so comfortable and the inside of the hotel has a beautiful scenery.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2014
Cons: complementray breakfast as offered in many other hotels would bring another level of added value to this resort, also extra parking lights near fence
My family and I had a good experience staying at Sheraton.
3 out of 5
by A verified traveler from West Melbourne, FL

Not customer friendly.

Posted Aug 14, 2014
Pros: Location is close to the Tri-rail station.
Cons: Service.
Location: Tri-rail station, various restuarants within a mile.
The resort charges were not mention or explained. It just showed up on my credit card. My room had no clock or iron. I requested an iron and after 60 minutes, I went downstairs to track down the only housekeeping person working. I requested an iron from her and she delivered it 30 minutes later. The floor in my room was filthy.
2 out of 5
Recommended
for Everyone
by A verified traveler from Island

could have been better

Posted Aug 9, 2014
Pros: The front desk clerk was good
Cons: The room
Location: the location was okay for shopping
I always stay at Sheraton and love it but this last stay the fridge was not working I report it to the desk they brought in anotherone, that also did not work ,the air condition was not cooling well
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale Florida

Very Beautiful Hotel

Posted Aug 5, 2014
Pros: The castle look and the waterfall inside. The room were extremely upscale and the bed very comfortable.
Cons: Free Breakfast
Location: The location was fantastic! I got two rooms for me and my granddaughter, and another one for my grandsons and nephew, 13, 14, 15, 16, 16.
The Hotel was magnificent, the room was beautiful and comfortable. The only eye soar I saw was some dirt in between the grout tile around the shower/tub. A good clean with some Oxi Clean will take care of this other wise the hotel is exceptional.
4 out of 5
Recommended
for Families
by Sasha from Arlington, TX

Nice Hotel

Posted Jul 28, 2014 on Hotels.com
The hotel itself is very nice. We had the king-size suites. Very spacious if you're traveling with kids. The staff were rather unfriendly. Didn't get any service with a smile.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 26, 2014
The Room was clean. The staff was friendly and helpful. All interactions with the staff they wanted to help.
3 out of 5
Recommended
for Families
by No name from Indiana

Didn't know it was under construction

Posted Jul 21, 2014 on Hotels.com
Hotel was okay. Unfortunately Our stay was during construction. We had air conditioning problems. When we did get moved, the air was cool during the day, but lukewarm at night. Staff was friendly and helpful. Maintenance was a little overly busy or semi-responsive.