Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom key West FL

Beautiful hotel Great staff

Posted Dec 18, 2014
We live in Key West and needed a weekend away with our high school son and college age daughter. We stayed in a beautiful suite overlooking the pool and the intercoastal...ran the beach in the morning, back for a delicious breakfast and enjoyed our day Christmas shopping locally Dinner Daturday night in the hotel was delicious while the boat parade cruised on by... Can't wait to return! We manage over 150 properties in Key West and we have returned energized to encourage the same level of excellence in our properties too! Thanks to all for our terrific experience...
2 out of 5
by A verified traveler

Way over priced for what it is

Posted Dec 17, 2014
We were put in a room the size of a closet, we couldn't turn around inside the room. The next night we moved to a larger room and were given twin beds! Are you kidding? This hotel tries to appear luxury, it is simply over- rated
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location & amenities

Posted Dec 9, 2014
Loved this boutique hotel - location right on the ICW & 2 blocks from the beach, restaurants & shopping. The staff was great, dinner in the Secret Garden exceptional! Rooms well appointed, bed very comfortable. Our only disappointment was the condition of the property - mildew & rust around the tub - room & bathroom needed a deep cleaning ..... carpets throughout the hotel & rooms needed cleaning. I hate to be so picky, but if the condition had been great we would have been over the moon about this boutique hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

An oasis amid busy strip

Posted Nov 30, 2014
Pros: Great location, lounging by pool, friendly longtime staff.
Cons: Would've been helpful to receive a few brochures or tourism information on arrival. Maybe some local attractions to visit/shopping info?
Location: Strip nearby, one street back from beach, shopping centre close by taxi.
A beautiful small hotel, with personal touches that helped make my stay very enjoyable. Exceptionally clean and comfortable room, quiet location in heart of busy strip. Room temperature comfortable, bed soft. Water taxi stops at hotel when requested. Would highly recommend this hotel, and would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic

Posted Nov 26, 2014
Pros: Please see above
Cons: Nothing can be improved - The Pillars has thought of it - and the staff is polite, professional ..
Location: who wanted to leave to surroundings of the Hotel:) Your are just a block or two from the beach - but your feel like your are in your own oasis
From the moment we entered the experience began. Vicky greeted us and offered us a glass of wine - while our bags disappeared to our room. The room was lovely - the bed comfortable - everything top of the line. The setting is fabulous - the staff so polite and gracious. The food incredible and sitting on the dock enjoying your meals was so romantic. We loved staying there and will return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Frankfurt

Paradiesisches Kleinod in Fort Lauderdale

Posted Nov 24, 2014
Im November 2014 waren wir zum 3. Mal für 2 Nächte in diesem sehr schönen kleinen Hotel. Das Frühstück kann entweder im Zimmer, auf der Veranda vor dem Zimmer oder direkt am Kanal eingenommen werden. Sehr gute Qualität, allerdings auch recht teuer. Das Restaurant bietet ein sehr leckeres Essen an. Das Wassertaxi hält direkt am Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Schönes Hotel mit kleinen Zimmern

Posted Nov 22, 2014
Pros: Lage, Flair des Hotels- kein so großer Bunker, schöner Pool
Cons: Dringend das Bettgestell austauschen!!
Die Lage ist sehr gut. Das Hotel hat sogar seinen eigenen Water-Taxi Stop. Das Zimmer 116 hat keinen Ausblick, ist sehr klein und hat nur ein schmales Queen-Size Bett. Zudem knarrt das Bett bei jeder Bewegung - sehr unangenehm gewesen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pre-cruise stay

Posted Nov 22, 2014
Cons: The breakfast charges are very high and some work is needed on the service.
This was the third time we have stayed at this hotel - it really is fantastic. The location is great - an easy walk of 2 or 3 minutes to the sea. The rooms are extremely comfortable and the staff are great.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Cirencester,UK

Perfect for a chilled, relaxing break

Posted Nov 18, 2014
This hotel is a hidden gem. The location is perfect, less than 5 minutes stroll from the beach, restaurants and amenities of Ft. Lauderdale, but in a peaceful , waterside location. The staff are friendly and helpful, nothing is too much trouble, and the hotel's restaurant is excellent, with great food in a picturesque, waterside setting.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Munich

Oase der Ruhe, Traumhotel

Posted Nov 8, 2014
Super Aufenthalt, kleines Tophotel mit sehr gutem Service, hervorragendes Essen im Hotel