Ratings based on 829 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2014
Very nice hotel, but didn't realize after staying there valet parking is 25 per night or if you park it yourself it's it's 20
5 out of 5
Recommended
for Everyone
by A verified traveler from Trumbull CT

Nice Hotel...

Posted Sep 2, 2014
Pros: What brought me to this Hotel is the pool - the upstairs and downstairs besides being right to the ocean... second the room I like the room design.
Cons: Too price... however I think it comes with the luxury...
Location: There are many places all near to Hollywood Fl, 42 minutes from Miami, Pompano Beach, 20 minutes Hard Rock Cafe, casinos, and etc...
This is the 2nd time staying at Westin Diplomat - well located and very pleasant looking...
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Posted Aug 27, 2014
Have stayed 3 years in a row . Will go back again. Love it
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Everything was great

Posted Aug 18, 2014
Pros: The aroma
Cons: the parking
Location: take the water taxi
Everything was great, no remarks whatsoever. Maintaining the position and point of view of a very realistic person we had a very pleasant experience at the above mentioned hotel. I would recommend it to everyone unless you are a spoiled rich kid or a grandchild of The Queen of England then you will probably find it to below your expectations. Enjoy
Comment from Hotel Management
Aug 25, 2014 by Karianne, Hotel Management
Dear Izi, Thank you so much for your honest and light-hearted review. We truly appreciate your feedback and hope you are able to return for a future stay. Be well, Karianne A. Guest Experience Specialist
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa canada

Very nice resort

Posted Aug 17, 2014
Excellent hotel. Great pool and beach. Short trolley ride to the briadwalk.
Comment from Hotel Management
Aug 20, 2014 by Karianne, Hotel Management
Dear jim, We are tremendously pleased by how much you enjoyed our resort and were also able to enjoy the surrounding area. Hopefully you are able to visit us again. Be well, Karianne A. Guest Experience Specialist
5 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 15, 2014
Family oriented hotel. Great service and it is located away from the scene in Miami Beach. Will definitely return again. One does need a car to get around from this hotel if one wants to venture out .
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice but to expensive

Posted Aug 15, 2014
As title hotel is super expensive a hotdog arround $15 a beer $7
Comment from Hotel Management
Aug 19, 2014 by Karianne, Hotel Management
Dear christ, We hope you enjoyed our resort and are sorry if the prices kept it from being the best it possibly could. We do hope you are able to return to enjoy our facilities in the future. Be well, Karianne A.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great service

Posted Aug 13, 2014
My room was nice and clean but the room temperature was not steady. The blower was constantly on and was noisy.
Comment from Hotel Management
Aug 20, 2014 by Karianne, Hotel Management
Dear Susan, We are pleased to know you found our resort to be a nice place to stay with great service, but are terribly sorry the air conditioner made your time in the room uncomfortable. We do hope you are able to return to enjoy our amenities in the future. Be well, Karianne A. Guest Experience Specialist
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Posted Aug 10, 2014
All was very good, except the room...it was not very clean and we were there with an 18 months baby (touching everything, putting everything in his mouth)
Comment from Hotel Management
Aug 19, 2014 by Karianne, Hotel Management
Dear Maria, I am terribly sorry your room was not cleaned appropriately and will be sharing this feedback with housekeeping to ensure a better guest experience. We sincerely hope you enjoyed the rest of your stay enough to return. Be well, Karianne A. Guest Experience Specialist
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great facility

Posted Aug 9, 2014
Everything in the hotel was very nice. The only negative aspect would be the waitresses at the sushi restaurant. The were rude everytime they were approached with a question. It was different once they were serving your table though (of course). Prices for food a little higher than expected.
Comment from Hotel Management
Aug 18, 2014 by Karianne, Hotel Management
Dear 48 yr old male, We are terribly sorry that you encountered some service issues during your recent stay with us but are glad you enjoyed the rest of the facilities. We will be sharing your feedback andhope you will return for an even better stay. Be well, Karianne A. Guest Experience Specialist