Ratings based on 815 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Everything was great

Posted Aug 18, 2014
Pros: The aroma
Cons: the parking
Location: take the water taxi
Everything was great, no remarks whatsoever. Maintaining the position and point of view of a very realistic person we had a very pleasant experience at the above mentioned hotel. I would recommend it to everyone unless you are a spoiled rich kid or a grandchild of The Queen of England then you will probably find it to below your expectations. Enjoy
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa canada

Very nice resort

Posted Aug 17, 2014
Excellent hotel. Great pool and beach. Short trolley ride to the briadwalk.
Comment from Hotel Management
Aug 20, 2014 by Karianne, Hotel Management
Dear jim, We are tremendously pleased by how much you enjoyed our resort and were also able to enjoy the surrounding area. Hopefully you are able to visit us again. Be well, Karianne A. Guest Experience Specialist
5 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 15, 2014
Family oriented hotel. Great service and it is located away from the scene in Miami Beach. Will definitely return again. One does need a car to get around from this hotel if one wants to venture out .
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice but to expensive

Posted Aug 15, 2014
As title hotel is super expensive a hotdog arround $15 a beer $7
Comment from Hotel Management
Aug 19, 2014 by Karianne, Hotel Management
Dear christ, We hope you enjoyed our resort and are sorry if the prices kept it from being the best it possibly could. We do hope you are able to return to enjoy our facilities in the future. Be well, Karianne A.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great service

Posted Aug 13, 2014
My room was nice and clean but the room temperature was not steady. The blower was constantly on and was noisy.
Comment from Hotel Management
Aug 20, 2014 by Karianne, Hotel Management
Dear Susan, We are pleased to know you found our resort to be a nice place to stay with great service, but are terribly sorry the air conditioner made your time in the room uncomfortable. We do hope you are able to return to enjoy our amenities in the future. Be well, Karianne A. Guest Experience Specialist
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Posted Aug 10, 2014
All was very good, except the room...it was not very clean and we were there with an 18 months baby (touching everything, putting everything in his mouth)
Comment from Hotel Management
Aug 19, 2014 by Karianne, Hotel Management
Dear Maria, I am terribly sorry your room was not cleaned appropriately and will be sharing this feedback with housekeeping to ensure a better guest experience. We sincerely hope you enjoyed the rest of your stay enough to return. Be well, Karianne A. Guest Experience Specialist
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great facility

Posted Aug 9, 2014
Everything in the hotel was very nice. The only negative aspect would be the waitresses at the sushi restaurant. The were rude everytime they were approached with a question. It was different once they were serving your table though (of course). Prices for food a little higher than expected.
Comment from Hotel Management
Aug 18, 2014 by Karianne, Hotel Management
Dear 48 yr old male, We are terribly sorry that you encountered some service issues during your recent stay with us but are glad you enjoyed the rest of the facilities. We will be sharing your feedback andhope you will return for an even better stay. Be well, Karianne A. Guest Experience Specialist
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Chic beachfront hotel

Posted Aug 5, 2014
My sister and my niece and nephew stayed here as the area is quieter than Miami. The hotel is chic and modern. I have no complaints. The complaint I do have is the location. Nothing is close by in terms of activities and dining. The cafe closes after lunch and your only dining option is a very pricey steakhouse (not good for kids), a sports bar with a very limited menu, or ridiculously priced room service. I personally would not stay here if you're looking for walking distance amenities, dining, and nightlife.
Comment from Hotel Management
Aug 14, 2014 by Karianne, Hotel Management
We are very sorry to hear our resort's location did not offer the type of guest experience you were seeking. We do hope you keep us in mind for a relaxing retreat in the future. Be well, Karianne A. Guest Experience Specialist
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 5, 2014
Pros: everything
The staff, installations, meals, and everything exceeded my expectations.
Comment from Hotel Management
Aug 13, 2014 by Karianne, Hotel Management
We are beyond thrilled to know how much our resort amenities exceeded your expectations and we hope to see you back again for a future stay. Be well, Karianne A. Guest Experience Specialist
5 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey Mexico

Excellent hotel

Posted Aug 2, 2014
This is a top class hotel located in a very mice beach, the room was beatiful and clean,my wife & I also enjoied the swiming pool and the gym,all the staff was very fredenly.
Comment from Hotel Management
Aug 8, 2014 by Karianne, Hotel Management
Dear Jaime & Mary, It is such a pleasure to learn how much you both enjoyed your visit to our resort and found everything to be top class. We look forward to the chance to welcome you back for a future Westin retreat. Be well, Lauren C. Guest Experience Agent