Ratings based on 636 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

PICtures

Posted Jul 16, 2014
They said the hotel has beach is not real. that the only ting I do not like
Comment from Hotel Management
Jul 22, 2014 by PBrophy GM Westin, Hotel Management
You are correct we are not on the beach however we are less then 15 minutes away from the beautiful beaches of Fort Lauderdale.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando Florida

4th of July weekend

Posted Jul 8, 2014
Very pleased with service, amenities and even resident iguanas found poolside. Beautiful pool area, the best shower ever and I travel frequently.
Comment from Hotel Management
Jul 14, 2014 by PBrophy GM Westin, Hotel Management
Great to read you had a great 4th of July with us. We often hear how refreshing our pool is and how our guest enjoy our resident iguanas. Come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

The staff was exceptional

Posted Jul 6, 2014
Pros: The staff!!!
Cons: More vacation time!!!
Location: Location made it easy to travel about!!! Thanks.
The staff was exceptional and it was a big plus to our experience.
Comment from Hotel Management
Jul 15, 2014 by PBrophy GM Westin, Hotel Management
Dear Juan, These are the type of reviews we like to read who describe our staff as exceptional. We look forward to welcoming you back soon.
3 out of 5
Recommended
for Couples
by A verified traveler from florida

hotel in business are with discounted weekend rate

Posted Jun 30, 2014
Pros: room was good (exc. no walk in shower) and breakfast very good
Cons: valet parking and all front of house services
Location: nothing to tell
valet parking very slow, long wait for taxi, bar empty, evening meal menu very poor, helpful barman (requests for english tea and cookies accomodated)
Comment from Hotel Management
Jul 3, 2014 by PBrophy GM Westin, Hotel Management
Dear Dave Thank you for taking the time to share your feedback from your most recent stay. I am sorry we were unable to exceed your expectations and fail short on a few items. I will be addressing these issues with our team in order to improve and make the guest experience the very best. We hope you will give us another try as your business is very important to us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2014
Pros: Cleanness. Location
Cons: No
Location: Close to everything
Highly recommended. Profession, Friendly, helpful front desk employees.
Comment from Hotel Management
Jun 30, 2014 by PBrophy GM Westin, Hotel Management
Thank you for the 5 Star rating and your compliment of our helpful and friendly front desk staff. We look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville

That was some Delicous Tasting Water

Posted Jun 24, 2014
Pros: The delicious tasting water.
Cons: That delicious tasting water should come in every room upon request.
The staff was great. The room was very nice and clean. The location was great and very high end. But that complimentary ice water with the fresh orange slices in the lobby entrance was what made the stay truly spectacular. According to the hotel staff on hand it was made fresh every morning and at night fresh ice was put in there. It made for a refreshing treat coming in from a very hot day of sight seeing and at night when on our way to and from the restaurant, pool, and gift shop, it was just so refreshing and just what we needed. On our way to the airport we filled as many containers as we could with that delicious tasting water. We are planning our next trip back to the same hotel just for that delicious tasting water. Its the little things that make all the difference.
Comment from Hotel Management
Jul 1, 2014 by PBrophy GM Westin, Hotel Management
Dear Yvette, Glad to read you enjoyed our fruit infused water in our lobby. We will ensure to place some in your room on your next visit. Thank you for your kind words!
4 out of 5
by Jenny from Miami, fl

Nice hotel

Posted Jun 16, 2014
this was not the hotel I wanted to rent at it was a mistake. But over all it was nice and clean and the staff was helpful.
Comment from Hotel Management
Jun 17, 2014 by PBrophy GM Westin, Hotel Management
Dear Jenny, I noticed you reserved the wrong Westin, however I am glad to read you had a good stay and the staff was helpful. Looking forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 15, 2014
Enjoyed our stay only thing did not like the way the beds were made the covers were too short and no refrigerator in the room made it hard to keep drinks cold other than that very enjoyable stay
Comment from Hotel Management
Jun 17, 2014 by PBrophy GM Westin, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Gracious Hotel & Staff

Posted Jun 2, 2014
Pros: The hotel staff graciously (and without charge), modified the reservation that was made on the incorrect date through Expedia.ca.
The hotel staff graciously (and without charge), modified the reservation that was made on the incorrect date through Expedia.ca.
Comment from Hotel Management
Jun 4, 2014 by PBrophy GM Westin, Hotel Management
We are glad to receive a 5 Star rating from you. The hotel treating you graciously is what are all about.
5 out of 5
Recommended
for Everyone
by Andy from Atlanta, GA

Great quality...

Posted May 18, 2014
The Hotel was beautifully maintained, the staff was friendly...would highly recommend this spot.
Comment from Hotel Management
May 19, 2014 by PBrophy GM Westin, Hotel Management
Dear Andy, We love to read comments from a satisfied guest. Glad to read that the staff was friendly and that you would recommend this "spot"! We look forward to welcoming you back soon.