Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
88% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom T

Great location

Posted Nov 3, 2014
Alright. Rm stink of filth though Top floor is spectacular!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

We were worried about renovations

Posted Nov 1, 2014
The hotel was clean and room was ok. We would stay there again. It was convenient for us on our trip. Staff was very friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay

Posted Oct 27, 2014
Hotel was dated but okay. Rooms work for a side of the interstate hotel room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Hotel was being renovated but was in pretty good shop.
2 out of 5
by A verified travelerfrom Chesterfield, VA

Disappointing

Posted Oct 14, 2014
Pros: Location
The staff was very friendly, however, I was very disappointed with my stay. I killed two roaches in my room (I have a large crowd and rented 6 rooms for two nights). Food was left in fridge from previous guest in another room. Two rooms fridge did not work. Failed to provide enough towels for all my guests. Rooms were supposed to be nonsmoking, but the smell was very strong in some rooms. It only takes one visit like this to know you will not be back.
3 out of 5
by A verified traveler

Posted Oct 12, 2014
The room was nice and comfortable. However I had a very late check in, and when I called ahead to asked for a roll away bed, it wasn't a problem. They didn't have one in the room and the front desk know what or how to get one. Also i reserved a nonsmoking room. They were trying to give me a smoking room. Clearly on my reservation it stated nonsmoking. After several minutes of negotiation, I got the nonsmoking room.
3 out of 5
by A verified traveler

THE SMELL

Posted Sep 29, 2014
Pros: THE LOCATION
Cons: THE WHOLE FACILITY
Location: RIGHT ACROSS FROM CAROWINDS BUT HAD TO RIDE A DISTANCE TO FIND WHAT YOU NEED.
THE CLEANINESS OF THE ROOM WAS FINE BUT IT HAD AN OLD ODOR THAT WAS VERY UNPLEASANT TO SMELL; COULD NOT GET A DECENT WIFI SIGNAL, BUT OVERALL WAS SOMEWHAT SATISFIED COULD OF BEEN BETTER. THE ATTENDANT WAS VERY FRIENDLY AND COURTEOUS. REALLY NEEDS RENOVATING FOR THE LOCATION THAT IT'S IN.
3 out of 5
by A verified traveler

Convenient location, close to a theme park

Posted Sep 19, 2014
Room was very basic, washroom not very clean. Mold/Mildew visible around tub area. Stale mildew smell in the washroom and out in the corridors.
Comment from Hotel Management
Sep 25, 2014 by BeauxS, Hotel Management
Thank you for choosing our hotel to host your recent visit to Fort Mill/Charlotte. I apologize that we did not meet all of your expectations. Several things are in the process of being addressed and we are coaching staff to improve future stays. We hope you will consider us on a future stay! Thanks again! Beaux Schaffner Area Director, Choice Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Hotel has been and is undergoing upgrades, they could provide more than morning coffee. Location Right off interstate restruants nearby
2 out of 5
Recommended
for Families
by John C.from Burke, VA

Will not stay here again

Posted Aug 20, 2014 on Hotels.com
Entered our room to find the sliding door to balcony wide open. The lock in the slider handle was broken, and the piece of the safety lock that mounts on the door frame was missing entirely. When we opened the door to our 2nd room, a strong, musty odor struck us in the doorway. Smelled like a pile of wet towels had been left in the room for days. Our 3rd room was OK but not great; you could see water damage to the bathroom ceiling. The next morning, the front desk manager refused to provide any remedy and added that they rarely rent the 2nd room because it is substandard (why don't they correct the problem?). She apologized with a smile but said she had no authority to do anything for us. I asked forthe GM call me; he did not.