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Reviews of Baymont by Wyndham Fort Myers Airport

2.5 out of 5
Baymont by Wyndham Fort Myers Airport
9401 Marketplace Road, Fort Myers, FL

Reviews

6.2
Rating 10 - Excellent. 217 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 188 out of 1000 reviews" "
Rating 4 - Poor. 182 out of 1000 reviews" "
Rating 2 - Terrible. 197 out of 1000 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Renee, Perrysburg

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally don't complain but this hotel was just awful. The hotel looked as if it hadn't been vacuumed for a week. The couches in the lobby were horrifying! No bed skirts on the bed. The box springs were showing and had stains. Gross! A bed skirt would have done wonders. The pool water level was low so the water was not going into the skimmers to be filtered. I cant imagine they are testing the water based on the color of the water. The hot tub was not working and the water was almost black. I booked the hotel because it was close to the airport and we had an early morning flight. I read that there was a shuttle to the airport. There is no shuttle. They state they are renovating but this was just unacceptable. Pick somewhere else to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had forgotten to check out so she did that over the phone
Stayed 2 nights in Apr 2024

4/10 Poor

David

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room needs updated Mold around tub, no soap in the bathroom, no comforter on the bed, telephone didn't work, only one small trashcan in the room. Pillows are small and square Would not recommend this motel TV remote had battery cover missing
Stayed 1 night in Apr 2024

4/10 Poor

Barbara

Business traveler
Disliked: Property conditions & facilities
What I liked is that the hotel had a room available and was 10 minutes from the hotel. What I did not like is that there was a dank smell in the hotel. Also, my room smelled stale and the bedding also smelled bad.
Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Stayed 1 night in Mar 2024

10/10 Excellent

Henry, Centennial

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and everything in the room worked and was damaged free. Places to get food and drink walkable nearby
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Traveled with partner
Disliked: Property conditions & facilities
The dirtiest hotel I have ever seen could not believe it we never even checked in. It looks like it has been painted in 20 years. The lobby was just as bad. The couch in there looked like it was filthy. It be good for you guys to check it out and like I said we walked out.
Stayed 1 night in Mar 2024

10/10 Excellent

Lishawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

6/10 Okay

David

Stayed 1 night in Mar 2024

8/10 Good

Pedro

Traveled with family
Liked: Cleanliness, staff & service
Need some reconditioning
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Traveled with partner
Disliked: Amenities, property conditions & facilities
I called and ask if they have a shuttle to the airport. They told me they did and that I just had to tell them when. So I made a reservation through Expedia. When I got here, the front desk said that they haven't had a shuttle for about 6 months. So I had to make an Uber reservation to go 6 miles. NOT HAPPY.
Stayed 1 night in Mar 2024

4/10 Poor

John

Traveled with partner
We had stayed at this hotel years ago, and remembered it as a family oriented, nice hotel. How times have changed this place. To begin, their internet service was so bad my Apple products would not allow my mail to populate my email due to their unsecured Wi-Fi. On the side of the building was a door that would not only not lock, it was stuck upon about 4 inches. Next to the door was rat traps. Fortunately we never saw a rat, but would not have been surprised as there was lots of trash in this stairwell. Trash was also piled in the space where the ice machine was located on our floor. One of the reasons we booked at this hotel was that they advertised a hot tub. Upon arrival the hot tub was closed, sign said by the State of Florida. Why couldn’t they update their website to say this? We stayed 8 days and got room cleaning, towel change ONCE during our stay. Now to breakfast… we remember healthy breakfasts, with college teams staying there. This time, no college teams, breakfast was horrible. A old waffle iron was heated , but we were told not to use it, as waffles will stick and you will have to scrape them out. Question, why put it out? The same offerings every morning, very limited choices. On a positive note, the staff was courteous, and the patrons were very nice. But I will not return to this Baymont ever again. It needs a renovation, and very soon.
Stayed 8 nights in Feb 2024

8/10 Good

Matthew

Stayed 1 night in Feb 2024

4/10 Poor

Susan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
trouble with door handle and key card no house keeping services even when requested no heat in room only cold air from unit requested additional blanket but did not receive no ice bucket no ironing board no drain stopper in bathroom sink Will not stay there again
Stayed 8 nights in Feb 2024

4/10 Poor

Julie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was tired and rundown. The breakfast did not have anything for kids to eat- the waffle maker had been broken for weeks.
Stayed 1 night in Feb 2024

4/10 Poor

James

Business traveler
Disliked: Amenities, property conditions & facilities
Place wasn’t kept up, beaten up doors, small pillows, shower was cracked and had little water pressure. Hot tub was also closed. Wouldn’t stay there ever again.
Stayed 2 nights in Feb 2024

4/10 Poor

Alvin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No house cleaning available No towels
Stayed 4 nights in Feb 2024

4/10 Poor

Kathleen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Facility is very run down and worn. Find someplace else.
Stayed 1 night in Mar 2024

2/10 Terrible

darris

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was THE most disgusting room I have ever stayed in!iin in!in(anthuincludes

4/10 Poor

Jon

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Remember, you get what you pay for. We came to town with short notice and bargain shopped hotels. This seemed like the best we could do for the money but would have chose differently had we seen the room first. When you walk in the hotel, you are greeted by the smell of the leaking elevator hydraulics. However this area smelled better than the actual room. We immediately opened the windows and had them wide open during any of the time spent in the room as well as while sleeping. The staff seemed a little bothered to talk to me as they had to reprogram my room key every day. Hot breakfast is included in the price so I tried it twice. The biscuits/gravy were kind of edible and the eggs pretty gross. I gave it a second chance before opting to go across the road for a mcdonalds breakfast. NO coffee pots in the room (thats pretty rare these days) If you want coffee, you have to go to the breakfast room between 6-9. The coffee there appeared as hot chocolate though it was coffee. I was able to drink a cup and survive. The pool stunk of chlorine and the hot tub was closed but the health department. The pool company showed up during my stay but the spa did not reopen. Housekeeping was on my floor each day as we left and after asking for a bath towel each day to be turned away, I did finally get an extra towel from the front desk on our last day. Bottom line. If you don't like sleeping in your rental car, this may be a slightly better alternative for you. Choose wisely
Stayed 4 nights in Feb 2024

2/10 Terrible

Andrea

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably the worst hotel I’ve ever stayed in. When we checked in there were large air conditioner boxes in the way at the check-in desk the elevator was in total disrepair not to mention it smelled like a family of skunks had moved in. When we got to our room, the floor was disgustingly dirty. The cabinet That the TV was on had exposed bare wood and the bathtub was something I’d never ever want to go near because it was full of mold, And then, to top all of that off as I sat down to take off my shoes, I noticed something underneath the desk. Upon further review it was a man’s dirty, nasty sock, which proves to me that that room had not even been cleaned before we got there. I went down to the desk and complained told them that I was leaving the hotel and that I wanted my money back but of course there was absolutely nothing they could do. shame on you, and shame on the hotel for having the hotel in that condition. We did find out from another close hotel after we left and checked in that the hotel had been closed for periods of time after the hurricane, and that no repairs were ever done. Again, shame on you, and shame on the hotel.
Stayed 2 nights in Feb 2024

6/10 Okay

Nino, Downers Grove

Disliked: Amenities
Nothing unique about this property. Although the room was clean, very dated. The check in are also very dated and furniture in the waiting area tacky.
Stayed 3 nights in Feb 2024

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is nice , but is in need of some updates.
Stayed 2 nights in Feb 2024

4/10 Poor

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Property is dated and repairs appear incomplete. Staff were nice but i expected a lot more at the price point of this Property
Stayed 2 nights in Feb 2024

4/10 Poor

Donna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not the same as in years past. The Baymont needs a new upgrade. Everything seems old and not clean. Although the staff was very friendly not planning on ever staying there again. Shame on Wyndham.
Stayed 4 nights in Jan 2024

10/10 Excellent

Kenny

Stayed 1 night in Jan 2024

6/10 Okay

Randy

Business traveler
Liked: Cleanliness, staff & service
They were overbooked, and I did not get a king room. The room I got was probably up for repairs. In the morning, there was water in the middle of the floor where there was no plumbing. The bed was past it's prime.
Stayed 1 night in Jan 2024
Response from GM on Feb 21, 2024
Dear Randy ,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,General ManagerBaymont Inn & Suites Ft. Myers Airportdesk33912@gmail.com2394540040

10/10 Excellent

Doris

Liked: Cleanliness, property conditions & facilities
The room was wonderful and the bed was comfortable and clean
Stayed 1 night in Jan 2024
Response from GM on Feb 21, 2024
Dear Doris ,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,General ManagerBaymont Inn & Suites Ft. Myers Airportdesk33912@gmail.com2394540040

2/10 Terrible

kodesh

Disliked: Cleanliness, staff & service, property conditions & facilities
I dont usually write reviews but this hotel might be one of the worse hotels i have ever stayed at Without exaggeration. Their was mold in the shower. Rooms didnt even seem cleaned and customer service was horrible. Please save yourself headaches and dont stay here you will be glad you didnt.
Stayed 3 nights in Jan 2024
Response from GM on Feb 21, 2024
Dear Kodesh ,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,General ManagerBaymont Inn & Suites Ft. Myers Airportdesk33912@gmail.com2394540040

2/10 Terrible

Monique

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom door had a hole punched in it. Bed didn’t have real pillows. Rooms are no noise proof in any way so you can hear everything. Hotel had all general areas block for construction.
Stayed 1 night in Jan 2024
Response from GM on Feb 21, 2024
Dear Monique ,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,General ManagerBaymont Inn & Suites Ft. Myers Airportdesk33912@gmail.com2394540040

10/10 Excellent

john

Stayed 1 night in Jan 2024

2/10 Terrible

Penny

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

kevin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very loud, loud outside room in parking lot all night, echos from hallways, terrible smoke smells when air conditioner was on Bring your own pillow, they only supply thow size travel pillows on beds. Beds very hard, very uncomfortable, We’ll never stay at this hotel again
Stayed 1 night in Jan 2024

10/10 Excellent

MARLA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Room was clean and comfortable. Staff was great.
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs improvement
Just there for a short trip with the family.. first I know they are under renovation now.. and the floors and the fridge were great.. but the bathroom was not in the best working order and the tub was pealing.. the door to the room worked every other time… and the over all feel of the place was dirty…hope they get the improvements done soon.
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Kenneth

Stayed 1 night in Jan 2024

2/10 Terrible

Scott

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was damp when I arrived. I pulled back the sheets and the mattress was covered in mold. Asked for a room change, they said they had no rooms to change too. It could get me a rollaway bed. If the mattress is covered in mold that’s not where I want to stay. Additionally the window was cracked and taped together with blue painters tape.
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Old hotel
Stayed 1 night in Jan 2024
Response from management on Jan 9, 2024
Dear jessica,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Jason

Decent but bathroom was dirty and very old. Pillows were tiny and very bad.
Stayed 1 night in Jan 2024
Response from management on Jan 9, 2024
Dear Jason,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

8/10 Good

Roberto

Liked: Cleanliness, amenities
Coffee was super strong Sprinkler right outside front door was running off and on
Stayed 1 night in Jan 2024
Response from management on Jan 9, 2024
Dear roberto,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Gloribel

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from management on Jan 9, 2024
Dear gloribel,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

8/10 Good

WILLIAM A

Liked: Cleanliness, amenities, property conditions & facilities
17 DAYS HAD HOUSEKEEPING ONLY TWICE
Stayed 17 nights in Dec 2023
Response from management on Jan 9, 2024
Dear william,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from management on Jan 9, 2024
Dear nicole,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

2/10 Terrible

Hector

Disliked: Cleanliness, property conditions & facilities
Can’t give any lower rating
Stayed 3 nights in Dec 2023
Response from management on Jan 9, 2024
Dear hector,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

4/10 Poor

Ronald, CRAWFORDVILLE

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from management on Jan 9, 2024
Dear Ronald,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

6/10 Okay

Charles

Liked: Staff & service
Jasmine was a wonderful receptionist and so accommodating! Room was very clean and loved the sleeping area. Staying in the back of the hotel was noisy with what appeared to be non-guests driving in and out with an altercation causing police to arrive at 11:00 p.m. That was scary but glad the authorities came and all was quiet afterwards.
Stayed 1 night in Dec 2023
Response from management on Jan 9, 2024
Dear charles,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

2/10 Terrible

Kayla

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs in the shower. The bed sheets were two thin sheets and a blanket. The blankets had holes chewed in them. It smelled like mouse urine/musky.
Stayed 1 night in Dec 2023
Response from management on Jan 9, 2024
Dear kayla,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Fort Myers Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,