Ratings based on 1,256 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!!

Posted May 17, 2015
Hotel was close to beach . Walking distant to shops and restaurant was great
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 14, 2015
I love it, very nice, clean, nice service, quite i highly Recomended for everyone specialy families
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Flushing, MI

Nice hotel .. Close to beach

Posted May 12, 2015
Just a weekend getaway with friends (Anniversary/Mother's Day) .. Request rooms near one another but wasn't accommodated.. Over all a good trip
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis

Wonderful staff!

Posted May 11, 2015
Pros: People, and a great veiw of Fort Myers pier and bridge.
Location: Walking distance to many shops and restaurants at the pier.
This was a return visit for my wife and I. We were in Sanibel the previous couple weeks and were flying out Sunday. So we stayed at the Diamondhead on the Saturday night before our departure. The staff was very helpful in holding our luggage so we might enjoy the afternoon at the pool, while our room was made up. The bell hop went out of his way to keep our items we brought from Sanibel in a fridge while we relaxed. He came out to the pool with the confirmation our room was prepared and even brought us down our welcome packet with 'keys'. When we went to our room our bags were placed in the bedroom and our food items were put in the fridge. You would expect a clean room and a beautiful pool for the money, but the service is what makes it special.
2 out of 5
by A verified travelerfrom Syracuse, NY

Disappointed

Posted May 6, 2015
Pros: The view from the 12th flor was nice.
Cons: Employees attitudes, cleanliness, remodel and update. The bedding is poor. If you call "Room Service" on the room phone, nobody answers.
Location: Other than walk the beach, hang out at the pool or go to some drinking establishment there's not much to do in this area.
The Hotel Staff was mostly lazy and indifferent. The bartender wouldn't check back with you to see if you wanted anything more after the first request. The waitress around the pool area was rude and indifferent. The facilities are not 4 star or even 3 star. The class of folks that stay there are basically mostly rednecks. That area of Fort Myers beach and North to Times Square is rather low to mid class. The Northern part of the island and the Southern end are much better looking areas. Overall, our lesson learned? Stay in Naples instead, this area and this Hotel are not worth the money.
4 out of 5
Recommended
for Families
by A verified traveler

Staff was very nice!

Posted May 4, 2015
Pros: Clean, and friendly
We will go back and next time bring the family, the room was very nice and spacious
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ct

nice hotel right on the beach great staff .

Posted May 3, 2015
Pros: the place was nice and so were the staff
Cons: make it non smoking no dinking on the beach would be a good start
Location: nice to walk around to time square and check out the places
overall nice place on the beach breakfast at the resort was very disappointing the French toast was a microwaved cinnamon bun waitress was very nice when I told her it was cold which it was and she did not charge us for that.Pool area is nice but to many people were smoking around the pool there was a lot of drinking and smoking around the pool area and that just dose not mix so well with all the kids in that area.There should be a place just for smoking outside of the pool area.The bell hops were very nice they do a great job also you have a good staff at the bar very helpful about the area.Alsothere was a party going on in the resort and they were very loud when we got up to take our morning walk we saw so much broken glass on the grounds that if you were walking bare foot you would have had a very big problem if someone would have stepped on any of the broken glass . Im sure other people saw the mess that we saw . Also the drinking on that nice beach should not be permitted. We were walking on the beach Saturday morning and we saw a lot of beer bottles and drink cups all on or in front of your property very sad for a RESORT to allow this to happen .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2015
Excellent location, right on the beach. Sales people were a little too much, but not overbearing. Very nice stay. Everything was clean and kept up.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Omaha, NE

Extremely enjoyable stay. We will be returning.

Posted May 1, 2015
Pros: The room, the bar on the beach, the people, the beach.
The room was very comfortable with a very nice view of the beach. The bed was comfortable as well. The staff were very friendly and helpful. Also, they have bikes available (no charge) so you can go exploring on the island.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis MN

Honeymoon

Posted Apr 29, 2015
Chloe staff was terrible and food was barely ok. Otherwise stay was unremarkable one way or another. Pool was clean. Cabana was delicious. Pool service was slow but very friendly. Room was comfortable.