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Reviews of Hilton Garden Inn Fort Myers Airport/FGCU

3 out of 5
Hilton Garden Inn Fort Myers Airport/FGCU
16410 Corporate Commerce Way, Fort Myers, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1001 reviews" "
Rating 8 - Good. 263 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando, Homestead

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location .
Stayed 1 night in Apr 2024

10/10 Excellent

Lilia Maribel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safe environment and peaceful
Stayed 2 nights in Apr 2024
Response from HGI SDS on Apr 15, 2024
Thanks so much and thank you for staying with us!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HGI SDS on Apr 15, 2024
Thanks for staying with us!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great for our overnight stay only thing the room could of used was a channel guide for the tv
Stayed 1 night in Apr 2024
Response from HGI FD on Apr 8, 2024
Thank you and yes we are updating the guide with new channels.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to type something here. Why is this required. Very annoying.
Stayed 1 night in Mar 2024
Response from HGI FD on Apr 8, 2024
Thank you.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here the night before flying out and it was clean with friendly helpful staff.
Stayed 1 night in Mar 2024
Response from HGI FD on Apr 8, 2024
Thanks so much!

10/10 Excellent

Eark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms.
Stayed 5 nights in Mar 2024
Response from HGI FD on Mar 27, 2024
Awesome! Thank you.

10/10 Excellent

Carol, Norway

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, nice restaurant, over priced but then everything is these days.
Stayed 1 night in Mar 2024
Response from HGI FD on Mar 25, 2024
Thank you Carol for staying with us. We would like to see prices come down for everything too. It will much less expensive to come an see us again this summer if you would like too!

8/10 Good

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Florida Gulf Town Center and the Florida Gulf University. Good hotel, but felt like I was being nickle and dimed by the hotel when they charged me $4 dollars for two small bottles of water in the hotel room. Other hotels leave bottled water as a common courtesy. This was a real turn-off. I expect better from a Hilton hotel.
Stayed 2 nights in Mar 2024
Response from HGI FD on Mar 22, 2024
Thanks for staying with us Ken. The bottled water is free for Hilton Honors members. You should sign up. It's free and easy and you earn free stays as well as a bunch of other perks. Thanks again for staying with us and for your feedback.

6/10 Okay

alice

Traveled with partner
Average hotel nothing stands out. Expensive for the hotel property
Stayed 1 night in Jan 2024
Response from HGI FD on Mar 21, 2024
High season is expensive in Fort Myers. Come see is this summer!

6/10 Okay

Jes

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice stay except WiFi isn’t working and no one can seem to help me troubleshoot to get connected. No one’s fault but I expected with cost for all amenities to be exceptional.
Stayed 1 night in Mar 2024
Response from HGI FD on Mar 18, 2024
Thank you for staying with us. We are sorry about the trouble connecting to WiFi.

10/10 Excellent

spafford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a wonderful
Stayed 1 night in Mar 2024
Response from HGI FD on Mar 18, 2024
Thank you so much!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant options walking distance
Stayed 1 night in Mar 2024
Response from HGI FD on Mar 12, 2024
Yes, quit a few! Thanks for staying with us.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, easy shuttle to the airport.
Stayed 1 night in Mar 2024
Response from HGI FD on Mar 11, 2024
Awesome! Thank you for staying with us!

8/10 Good

tara c

Stayed 1 night in Mar 2024
Response from HGI FD on Mar 29, 2024
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Kenneth M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in a great location, close to the Florida Gulf Coast Center, the university, and airport.
Stayed 4 nights in Feb 2024
Response from HGI FD on Feb 26, 2024
Thank you so much Kenneth! See you next time!

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay.
Stayed 1 night in Feb 2024
Response from HGI FD on Feb 19, 2024
Thanks so much!

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HGI FD on Feb 19, 2024
We are very sorry that we disappointed you somehow. We would like to know more so that we can make it better.

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in took too long. Only one staff person for check-in. Needed two. Other than that staff was friendly and helpful including the person who checked me in. Hotel was nice.
Stayed 1 night in Feb 2024
Response from HGI FD on Feb 19, 2024
Thank you. yes, we have been a little slow getting to know our new system from Hilton. We are getting better though!

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the hotel several times. Always a very nice stay!
Stayed 1 night in Feb 2024
Response from HGI FD on Feb 16, 2024
Awesome! Thank you so much!

10/10 Excellent

Connor

Stayed 1 night in Feb 2024
Response from HGI FD on Mar 21, 2024
Thanks!

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The handicap bathroom .. room 301 flooded because they do not have coverage for the shower The shower curtain was 6 inches off the floor and water was everywhere . BAD
Stayed 1 night in Jan 2024
Response from HGI SDS on Feb 7, 2024
We're sorry about that. Our Housekeeper is looking to see if we can find a longer curtain.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from HGI SDS on Feb 7, 2024
Thank you. We would like to know how we could have earned a 5? But, Thank you for staying with us and we will always try and do our best.

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from HGI FD on Feb 7, 2024
Thanks, Nice Guests!

10/10 Excellent

Donna ruth

Stayed 4 nights in Jan 2024
Response from HGI FD on Feb 7, 2024
Great! Thank you.

10/10 Excellent

Sherie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HGI FD on Jan 22, 2024
Thank you!

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HGI FD on Jan 22, 2024
Thanks so much!

10/10 Excellent

Stephen, CATASAUQUA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and friendly, located in a great spot for restaurants
Stayed 1 night in Jan 2024
Response from HGI FD on Jan 18, 2024
Thank you so much for staying with us! Hope to see you again soon.

6/10 Okay

Steven

Traveled with partner
Liked: Staff & service
Convenient transportation from the airport.
Stayed 1 night in Jan 2024
Response from HGI FD on Jan 17, 2024
Thank you for your review.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from HGI FD on Jan 8, 2024
Awesome, Thank you!

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HGI SDS on Jan 8, 2024
Thank you so much!

2/10 Terrible

Tany

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the AC/heating unit had mold the whole room smelled like mold. We felt we only stayed 6 hours at the hotel. I have videos and photos of the condition of the unit. I will report this hotel for inspection there is a health hazard for any person staying in this hotel. I would like to dispute the charges as well. worst experience ever
Stayed 1 night in Dec 2023
Response from HGI FD on Jan 8, 2024
We are sorry that you felt you had a bad experience with us. We have just renovated all of the rooms over the past two months and haven't been able to find a moldy a/c. If you might, let us know what room you stayed in so that we can correct any problems that may be there.Thank you for your time.

10/10 Excellent

stanford

Stayed 1 night in Dec 2023
Response from FD Mgr on Jan 3, 2024
Thank you so much!

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from FD Mgr on Jan 3, 2024
Thank you so Much!

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from HGI FD on Jan 17, 2024
Thank you very much!

8/10 Good

Carlisa, Murray

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from HGI FD on Dec 21, 2023
Thank you for staying with us!

2/10 Terrible

Brian

Stayed 1 night in Dec 2023
Response from HGI FD on Dec 27, 2023
We are sorry that we must have done something wrong during your stay. We do hope that you can reach out to us so that we can make it right.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is all decorated for Christmas, and they did a fantastic job!!!
Stayed 1 night in Nov 2023
Response from HGI FD on Nov 29, 2023
Thanks so much! We love the holiday season. Merry Christmas!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an awesome stay here! Everything & everyone was outstanding! A rating of 10 for sure from beginning to end! I would definitely stay here again! The front desk clerk Linda was exceptional. She was very helpful & friendly!
Stayed 2 nights in Nov 2023
Response from HGI GM on Dec 6, 2023
Thank you Crystal for your wonderful words of encouragement. Linda will be so happy to hear them.Come and see us again soon!

10/10 Excellent

Ruthven

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from HGI FD on Nov 29, 2023
Thank you for the great score!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the shower old and falling apart. I liked the easy access to dining.
Stayed 2 nights in Nov 2023
Response from HGI SDS on Nov 29, 2023
We are sorry about that. If you have let us know which room was the problem we will attend directly to your concerns.Thank you for staying with us!

6/10 Okay

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but initially gave me a room that had not been cleaned from the previous stay. Then doubted me.
Stayed 1 night in Nov 2023
Response from HGI FD on Nov 9, 2023
We're very sorry for the mistake. We hope that the rest of your stay was pleasant.

8/10 Good

Heather

Stayed 2 nights in Oct 2023
Response from Becky Jo - Front Desk Manager on Oct 30, 2023
Thank you for your feed back, we greatly appreciate your business.

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with many amenities
My family of 5 + our service dog stayed in a suite & it was perfect. The staff was great & super friendly.
Stayed 1 night in Oct 2023
Response from Becky Jo - Front Desk Manager on Oct 24, 2023
Thank you for your feed back, we greatly appreciate you staying with us . Hope to see you again soon!

6/10 Okay

keith

Traveled with partner
Very old and outdated!
Stayed 2 nights in Sep 2023
Response from Becky Jo - Front Desk Manager on Oct 24, 2023
Thank you for your taking the time to give your feed back. We are currently under renovations, so we hope you will come back to see the great changes that we are currently making!

6/10 Okay

Tanya

Traveled with family
Liked: Amenities
Disliked: Staff & service
The hotel is beautiful and we enjoyed the space in our suite along with the pool, gym and restaurants in walking distance. The only downfall was the very unfriendly staff who lacked customer service skills such as smiling and friendly responses. The first three people we encountered were not friendly and seemed put out by our presence. Finally after going to dinner and coming back we stopped for a drink and the bartender was very friendly and we really appreciated her. We had a 5:00 am shuttle ride set up to go to the airport and he was on time and friendly and helpful. However there was no one to be found at the front desk for checkout so I had to leave my key in the return key basket and hope that was how they wanted us to checkout. So that was an uneasy departure. It would have been an amazing experience to stay there if the staff was friendlier and more accessible.
Stayed 1 night in Oct 2023
Response from Becky Jo - Front Desk Manager on Oct 24, 2023
Thank you for taking the time to share your feedback, I'm very sorry for your experience from the front desk. We do have a few new hires and more training will follow.

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and accommodating, I would definitely stay here again
Stayed 2 nights in Oct 2023
Response from HGI FD on Oct 13, 2023
Thank you so much!

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Always consistent.
Stayed 4 nights in Oct 2023
Response from HGI FD on Oct 13, 2023
Thank you very much!

10/10 Excellent

Anthony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick weekend
Still my favorite place to stay. I come every year for the same golf tournament. The rooms are showing their age. I have been staying there for the last 8 years. Still a great stay.
Stayed 2 nights in Oct 2023
Response from Becky Jo - Front Desk Manager on Oct 30, 2023
Thank you for taking the time to give us your feed back. We are currently under renovations and hopefully will be complete when you return. We greatly appreciate your business! Hope to see you soon :)

10/10 Excellent

Roy W.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HGI FD on Oct 9, 2023
Thank you so much!