Terrace/patio

Reviews of Hilton Garden Inn Ft Myers

3 out of 5
Hilton Garden Inn Ft Myers
12600 University Dr, Fort Myers, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 473 out of 1000 reviews" "
Rating 8 - Good. 326 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good for overnight stay, safe area No good dining choices at a walking distance
Stayed 1 night in Mar 2024
Response from kimone on Apr 4, 2024
Thank you for your feedback. We're glad to hear that you had a good overnight stay and felt safe in our area. We understand that the dining choices within walking distance might be limited, and we apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration as we continue to improve our offerings. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Sharese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kimone on Apr 4, 2024
Thank you for your positive rating! We greatly appreciate it. If there is anything specific you enjoyed about your stay, we would love to hear more. We hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel!

8/10 Good

kaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from kimone on Apr 4, 2024
Thank you for your positive rating! We greatly appreciate it. If there is anything specific you enjoyed about your stay, we would love to hear more. We hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel!

2/10 Terrible

caroline

Traveled with family
Disliked: Property conditions & facilities
This property is very dated , we also didn’t sleep a wink due to insufficient sound proofing, next door tv was loud until 4 in the morning this odd unacceptable
Stayed 1 night in Mar 2024
Response from kimone on Mar 14, 2024
Thank you for your feedback. We apologize for the dated appearance of our property and the inconvenience caused by the lack of soundproofing. Providing a comfortable and peaceful environment is important to us, and we regret that we fell short in this aspect. We appreciate you bringing this to our attention, and we assure you that we will address these concerns to make necessary improvements. We hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing our hotel.

6/10 Okay

DeAndre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was cold n low pressure
Stayed 2 nights in Mar 2024
Response from kimone on Mar 5, 2024
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the cold water and low water pressure in the shower. We understand how frustrating this can be, and we will address this issue with our maintenance team to ensure it is resolved promptly. Your feedback is valuable to us, and we appreciate your patience. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Layne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kimone on Mar 5, 2024
Thank you for your rating! We appreciate that you found our hotel to be worthy of 4 stars. Your feedback is valuable to us, and we strive to provide a great experience for all our guests. We hope to have the opportunity to exceed your expectations in the future. Thank you for choosing our hotel!

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from kimone on Mar 5, 2024
Thank you for your kind words! We're delighted to hear that you had a very nice experience at our hotel. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

2/10 Terrible

Celia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from kimone on Mar 5, 2024
Thank you for your rating and feedback. We're sorry to hear that your experience at our hotel was not up to your expectations. We apologize for any shortcomings you encountered during your stay. Your feedback is important to us, and we will take it into consideration as we work to improve our services. We hope to have the opportunity to provide you with a better experience in the future. Thank you for your feedback and for choosing our hotel.

8/10 Good

Tammi

Liked: Cleanliness, staff & service
Staff wonderful, got in late and courteous check in, food options for microwave, allowed me to borrow plug in for phone charger. John at breakfast was amazing, polite, caring, solicitous, kind!!
Stayed 1 night in Jan 2024
Response from Kimone on Jan 15, 2024
Hi Tammi! Thank you for taking the time to leave us a review. We're glad to hear that our staff provided you with a pleasant check-in experience and helpful amenities. We'll be sure to pass along your kind words to John. We hope to welcome you back again soon!

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Kimone on Jan 15, 2024
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We appreciate your feedback as we are always trying to improve our guest's experience. We are happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn.

10/10 Excellent

Steve

Stayed 1 night in Dec 2023
Response from Kimone on Jan 15, 2024
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We appreciate your feedback as we are always trying to improve our guest's experience. We are happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stated, it was a very comfortable and pleasant stay.
Stayed 2 nights in Nov 2023
Response from Kimone on Dec 1, 2023
Thank you for your concise and positive feedback! We're thrilled to hear that you had a comfortable and pleasant stay with us. Providing a comfortable and enjoyable experience is our top priority, and we're glad that we met your expectations. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future. Thank you for choosing our hotel!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4x now. Staff always wonderful
Stayed 1 night in Nov 2023
Response from Kimone on Dec 1, 2023
Thank you for your continued loyalty and positive feedback! We greatly appreciate your kind words and are thrilled to hear that our staff has consistently provided you with a wonderful experience. Providing excellent service is our priority, and it's always a pleasure to have you as our guest. We value your support and look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing our hotel!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is accommodating and pleasant!
Stayed 1 night in Nov 2023
Response from Kimone on Nov 26, 2023
Hi Dennis, thank you for your kind words! We're glad to hear that you found our services accommodating and pleasant. If there's anything else we can do to make your experience even better, please let us know.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kimone on Jan 15, 2024
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We appreciate your feedback as we are always trying to improve our guest's experience. We are happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in Nov 2023
Response from Kimone on Nov 22, 2023
Thank you for your positive feedback! We're delighted to hear that you found our hotel clean. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel!

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and quiet. Good breakfast.
Stayed 1 night in Nov 2023
Response from Kimone on Nov 18, 2023
Thank you for your positive feedback! We're glad to hear that you had a pleasant and quiet stay. We're delighted that you enjoyed our good breakfast. Providing a peaceful and enjoyable experience for our guests is our top priority. Thank you for choosing our hotel!

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minor glitch with housekeeping as room was not serviced in the three days I was there, but that may have been because of the fact the stay was booked at three individual nights rather than a "three night stay".
Stayed 1 night in Nov 2023
Response from Kimone on Nov 15, 2023
Thank you for sharing your feedback with us. We apologize for the glitch with housekeeping and the oversight in servicing your room during your stay. We appreciate your understanding regarding the booking arrangement and how it may have contributed to the miscommunication. We will address this matter with our housekeeping team to ensure it does not happen again. Your feedback is valuable to us, and we will use it to improve our services. We appreciate your understanding and hope to have the opportunity to make it up to you in the future. Thank you for choosing our hotel.

10/10 Excellent

Merlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HGI on Nov 7, 2023
Thank you for your rating! We hope to see you back soon.

10/10 Excellent

cristina

Stayed 1 night in Oct 2023
Response from HGI on Nov 7, 2023
Thank you for your rating! We hope to see you back soon.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Súper clean
Stayed 1 night in Oct 2023
Response from HGI on Oct 28, 2023
Thank you so much for your kind words and 5-star rating. We're thrilled to hear that you found our service to be super clean. Your satisfaction means the world to us. We look forward to serving you again in the future.

10/10 Excellent

Milos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kimone on Oct 23, 2023
Thank you for choosing the Hilton Garden Inn. We are happy to hear your had a great experience here. We look forward to accommodating you again.

8/10 Good

Sherie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Stayed 1 night in Sep 2023
Response from Kimone on Oct 23, 2023
Thank you for choosing the Hilton Garden Inn. We are happy to hear your had a great experience here. We look forward to accommodating you again.

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mayra Sánchez Huerta
It was an excellent experience for us the services were great and the staff were very friendly We enjoyed the pool 🏊 and the food was amazing
Stayed 2 nights in Sep 2023
Response from Kimone on Sep 26, 2023
Hi Mayra, thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon!

10/10 Excellent

Traci

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was in the area for work, so, as far as things around the property/view, I'd say it's average at best. I had a ton of bags (which included heavy work equipment that was too pricy to leave in my car, plus laptop, and personal items). I was not asked if I needed assistance, and there were no carts in sight, although it was very apparent how I was struggling with so many heavy items. They also put me in on the top floor in an end room (as far from everything as humanly possible)... which was likely quieter, but a real long haul from the elevator with such a heavy load. I got a lovely view of the interstate, but the noise level was tolerable and black-out curtains sufficient. The room was pretty comparable to most ... but I do have to give kudos for the sheets! OMG, the sheets! I'm kind of a sheet snob and have really low expectations for hotel pillows and sheets ... but I slept in a pillow cocoon in very cool and luxurious-feeling sheets (maybe, just maybe even better than home, and that's a very tall order). As for staff ... they were courteous, to the point, my mouse battery died and they somehow rounded me up a AA battery so I could finish my work. Otherwise, I was going to have to get in my car at 9:30 at night, in the rain, to hustle up a single battery from somewhere. The staff truly came to my rescue there, so, I'll overlook my back and arm strain getting my stuff to my room. The hotel/room were clean, smelled nice, and the air-conditioning was sufficient
Stayed 1 night in Sep 2023
Response from Kimone on Sep 26, 2023
Hi Traci Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant, and our amenities was to your liking. We look forward to seeing you again soon!

10/10 Excellent

Veronica

Business traveler
Stayed 1 night in Sep 2023
Response from Kimone on Sep 18, 2023
Thank you for choosing the Hilton Garden Inn. We are happy to hear your had a great experience here. We look forward to accommodating you again.

6/10 Okay

Ruth

Property is tired and dated and a prior occupant had smoked in the room. Staff were helpful and friendly.
Stayed 5 nights in Aug 2023
Response from Kimone on Sep 7, 2023
Hi Ruth, thank you for your feedback. We appreciate your kind words about our staff. We apologize for any inconvenience caused regarding the condition of the property. Your comments will be passed along to the team for improvement. We hope to have another chance to provide you with a better experience.

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly!
Stayed 2 nights in Aug 2023
Response from Kimone on Sep 7, 2023
Hi Brandon, thank you for your kind words! We strive to provide a friendly experience to all our customers. If there's anything else we can assist you with, please let us know.

8/10 Good

Gregory

Stayed 1 night in Aug 2023
Response from Kimone on Sep 18, 2023
Thank you for choosing the Hilton Garden Inn. We are happy to hear your had a great experience here. We look forward to accommodating you again.

10/10 Excellent

Marco Antonio, Victoria

Stayed 3 nights in Aug 2023
Response from Kimone on Sep 18, 2023
Thank you for choosing the Hilton Garden Inn. We are happy to hear your had a great experience here. We look forward to accommodating you again.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 2 nights in Aug 2023
Response from Kimone on Aug 24, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We appreciate your feedback as we are always trying to improve our guest's experience. We are happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for us
Stayed 1 night in Aug 2023
Response from Kimone on Aug 24, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We appreciate your feedback as we are always trying to improve our guest's experience. We are happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn

2/10 Terrible

Mark

Stayed 1 night in Aug 2023
Response from Kimone on Aug 24, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We hope to mprove our guest's experience. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn

10/10 Excellent

Gina, Sarasota

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was nice. There's good light in the bathroom (a pox on the clown who decided hotel bathrooms should be dark!) The location is convenient. It was easy to find and there was plenty of free parking. I stayed overnight after a concert at the arena, which was surprisingly close by. I had no problem getting Ubers. We had breakfast before we left. The waiter was an absolute joy, but the buffet wasn't great, so maybe eat somewhere else.
Stayed 1 night in Aug 2023
Response from Kimone on Aug 6, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We are happy to hear that you enjoyed your stay with us, and this was convenient for your trip. Thank you for choosing the Hilton Garden Inn.

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kimone on Aug 24, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We appreciate your feedback as we are always trying to improve our guest's experience. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was very helpful and sweet. The breakfast host was really friendly and helpful too.☺️🙏
Stayed 1 night in Jul 2023
Response from Kimone on Aug 6, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We are happy to hear that you enjoyed your stay with us, and the receptionist was helpful. Thank you for choosing the Hilton Garden Inn.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very comfortable, great location!
Stayed 3 nights in Jul 2023
Response from Kimone on Aug 6, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We are happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn.

10/10 Excellent

MANUEL DE JESUS ROSALES

Stayed 1 night in Jul 2023
Response from Kimone on Aug 6, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We are happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kimone on Aug 6, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We are happy to hear that you enjoyed your stay with us.Thank you for choosing the Hilton Garden Inn.

10/10 Excellent

Joesph

Stayed 1 night in Jul 2023
Response from Kimone on Aug 6, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We are happy to hear that you enjoyed your stay with us. Thank you for choosing the Hilton Garden Inn.

10/10 Excellent

Arturo

Liked: Property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Kimone on Aug 6, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We appreciate your feedback as we are always trying to improve our guest's experience. We are happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, good breakfast buffet.
Stayed 1 night in Jun 2023
Response from Kimone on Jun 22, 2023
Thank you for choosing the Hilton Garden Inn. We are happy to hear you had a great experience here with the staff and our lovely buffet. We look forward to accommodating you again.

10/10 Excellent

Richard

Stayed 5 nights in Mar 2023
Response from Kimone on Aug 6, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We appreciate your feedback as we are always trying to improve our guest's experience. We are happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn.

10/10 Excellent

Logan

Stayed 1 night in Jun 2023
Response from Kimone on Aug 6, 2023
On behalf of the Hilton Garden Inn, thank you for taking the time to complete our survey. We appreciate your feedback as we are always trying to improve our guest's experience. We are happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you for choosing the Hilton Garden Inn.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Excellent. Exceeded expectations!
Stayed 3 nights in Jun 2023
Response from Kimone on Jun 22, 2023
Thank you for choosing the Hilton Garden Inn. We are happy to hear your had a great experience here. We look forward to accommodating you again.

4/10 Poor

Lynn A

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was fine, cleanliness was okay (I found a floss pick on floor upon move in, and toiletries were not provided until requested room clean. ) Very disappointed that we were never informed when booked that the pool would not be available, undergoing repairs. Would not have booked a room there. Did not become aware until saw a small sign at desk upon check in. Would not stay again
Stayed 3 nights in May 2023
Response from Kimone on May 19, 2023
Thank you for choosing the Hilton Garden Inn. We do apologize for the inconvenience during your stay with the renovation of the pool and toiletries, Cleanliness is our priority. We hope to make it right next time, we look forward to accommodating you again.

4/10 Poor

Yudisa

Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Kimone on May 16, 2023
Thank you for your feedback. I do apologize if we missed the mark during your stay. Please feel free to reach out. Thank you for choosing our property and we hope to see you soon again.

6/10 Okay

Jessie Mae

Traveled with family
Liked: Cleanliness, property conditions & facilities
What we reserved thru Hotels.com was not what we were given. The woman on duty when we checked in told me that the handicap room with the roll in shower was not what we reserved. My husband went downstairs to show her our reservstion form, she stated that is not what they received from Hotels.com. I understood she was very busy. We did find out there was none available anyway.
Stayed 2 nights in May 2023
Response from Kimone on May 16, 2023
Thank you for your feedback. We do apologize the room type needed was not available. We hope to make it right the next time. Thank you for choosing the Hilton Graden Inn.

8/10 Good

Grace

Stayed 1 night in May 2023
Response from Kimone on Jun 22, 2023
Thank you for choosing the Hilton Garden Inn. We are happy to hear your had a great experience here. We look forward to accommodating you again.

10/10 Excellent

Kim

Stayed 1 night in May 2023
Response from Kimone on May 8, 2023
Thank you for choosing the Hilton Garden Inn. We are happy to hear your had a great experience here. We look forward to accommodating you again.