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Reviews of Lehigh Resort Club by VRI Americas

3 out of 5
Lehigh Resort Club by VRI Americas
231 Joel Blvd, Lehigh Acres, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 272 out of 488 reviews" "
Rating 8 - Good. 130 out of 488 reviews" "
Rating 6 - Okay. 39 out of 488 reviews" "
Rating 4 - Poor. 21 out of 488 reviews" "
Rating 2 - Terrible. 26 out of 488 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the atmosphere of the resort…staff wonderful, helpful, friendly….made it fun!
Stayed 7 nights in Mar 2024
Response from Management on Mar 18, 2024
Thank you so much for your glowing review! We're thrilled to hear that you loved the atmosphere of our resort and that our staff made your experience enjoyable and fun. Providing excellent service and creating a welcoming atmosphere are top priorities for us, and we're delighted that we could exceed your expectations.We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A nice place to get away from the business of Florida. Plenty of activities planned if you want to participate. Very well kept grounds.
Stayed 6 nights in Feb 2024
Response from Lynn on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback. Hope to see you again.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoy the fun activities…friendliness of staff…pool
Stayed 6 nights in Feb 2024
Response from Lynn on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback. Hope to see you again.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My boyfriend and I had a great time. The itinerary was so fun filled with games and things to do. We had fun meeting other people from other places and playing cards and games. Putt putt golf and the pool and hot tub was wonderful. We will be returning for a visit and would recommend this place to others. Mindy and the staff was so nice and fun.
Response from Lynn on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback. Hope to see you again.

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Very nice resort with many scheduled activities.
Stayed 6 nights in Feb 2024
Response from Management on Feb 22, 2024
Thank you for providing your feedback from your recent stay and look forward to welcoming you back in the near future!

10/10 Excellent

Lana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean inside and out , was quiet yet had fun activities , the front staff was very efficient , the pool was sparkling clean and the units were furnished with everything would need like you were at home . I would highly recommend this resort and we will definitely be back again !
Stayed 4 nights in Feb 2024
Response from Management on Feb 22, 2024
Thank you for providing your feedback from your recent stay and look forward to welcoming you back in the near future!

6/10 Okay

mark

Traveled with partner
They property is nice but needs to be updated The mattress was terrible and the hot tub was broken the entire time we were there The cafe was very limited on hours open and no options for buying beverages Would not go again until updated
Stayed 4 nights in Jan 2024
Response from Lynn/front desk supervisor on Jan 22, 2024
Thanks for you review. We have updated all the rooms and are replacing appliances as needed. The hot tub was a parts issue that was on back order. We apologize for not meeting your expectations. We do hope you will stay with again in the future.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, room comfort
Deb
We loved our unit. Very convenient and clean.
Stayed 4 nights in Jan 2024
Response from Lynn/front desk supervisor on Jan 22, 2024
Thanks for your review. We appreciate you. Hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from Lynn on Jan 15, 2024
Thank you for your review, we truely appreciate your business. Hope to see you again soon.

10/10 Excellent

Tonya

Stayed 4 nights in Jan 2024
Response from Management on Feb 22, 2024
Thank you for providing your feedback from your recent stay and look forward to welcoming you back in the near future!

10/10 Excellent

Davino

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this property so much! It was the perfect size for us, we had everything we needed, and more. The pool was more than we imagined. The kids had a great time. We were staying here while visiting family and we will come back!
Stayed 3 nights in Nov 2023
Response from Management on Dec 4, 2023
Thank you for choosing our property and for sharing your wonderful experience! We're delighted to hear that you enjoyed your stay, and it warms our hearts to know that the pool and amenities exceeded your expectations. Our team strives to create a comfortable and memorable experience for our guests, and we're thrilled to hear that we achieved that for you. We look forward to welcoming you back on your next visit to the area. Safe travels!

4/10 Poor

Lyn

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
We booked a larger 1 bed via RCI and extra night with wotif they put us in smaller unit refused to honour our RCI reservation. Bit had many problems from the sticky cupboard doors to broken faucet then waste disposal spewed waste into dishwasher 7pm one eve The emergency no didn't work. Bed was rock hard and unit was never cleaned even though we stayed 8 nights We've stayed here 3 times this by far worst experience. Not impressed with the customer service. However the maintenance staff were superb efficient friendly and promptly fixed issues.
Stayed 1 night in Oct 2023
Response from Lynn/front desk supervisor on Oct 30, 2023
Thank you for your review. I wish I would have heard from you earlier about the issues than the day you checked out, that way we could have made your stay more enjoyable. It's hard to fix something when you don't know what is wrong. As far as your room type, it was the same type of room that you booked with RCI just a different building so that we could accommodate your request to stay in the same room that you booked thru Expedia for your one-night stay. The rooms do not get a daily clean and since your one-night stay was a different name on the reservation it was not caught by me as a stay over, so I do apologize for that mistake. Hopefully you will give our great resort another chance at making your stay a good one.

10/10 Excellent

Lakeshia

Liked: Cleanliness, property conditions & facilities
Perfect always
Stayed 3 nights in Sep 2023
Response from Management on Oct 2, 2023
Thank you for your 5 out of 5 review! We're delighted you had a fantastic stay with us. We hope to welcome you back soon!

10/10 Excellent

Kathrine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a fantastic stay!
Response from Lynn on Jun 21, 2023
Thanks for your feedback. We are so glad you enjoyed your stay. Hope to see you again.

10/10 Excellent

Roy

Liked: Cleanliness, room comfort
Very nice, quiet place. It is a little out of the way but has a lot of activities going on at the resort itself. We didn't really use any of the amenities but there were a quite a few people who were using the pool and the other things and seemed to be enjoying themselves. The room that we had was very clean and functional, it wasn't updated but it was nice. We made good use of the covered patio and were able to watch and hear different birds which we enjoyed. The only complaint was that the snack area was never open when we were hoping it would be and it wasn't clear in the information we had when it was open. It wasn't super busy so maybe it would be different more in season. All in all, nice place and nice people.
Stayed 4 nights in Apr 2023
Response from Lynn on May 19, 2023
Thank you for your review. We apologize for the deli/Tiki hut not being open. They are here more when we are a little more busy. We hope to see you again.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, property conditions & facilities
I love the uniqueness of how the bed was nicely tucked away and also the cleanliness of the room bathroom and kitchen were phenomenal. I would highly recommend staying at this resort.
Stayed 3 nights in Apr 2023
Response from Lynn on May 2, 2023
Thank you so much for nice words. We all work hard to make our guest's stays as nice as possible. Hope to see you again soon.

8/10 Good

Nathan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to bring kids. It is an hour with traffic to the beach but the facilities are very good and the people are nice.
Stayed 4 nights in Mar 2023
Response from Lynn on Mar 27, 2023
Thank you for the review. We appreciate it. Hopeto see you and your family again.

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Was so quiet. Arriving after hours was so smooth. Very well organized process. Place was very pleasant area.
Stayed 3 nights in Mar 2023
Response from Lynn on Mar 27, 2023
Thanks for the review. We appreciate the feedback.Hope to see you again.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is professional and helpful. Property clean and well maintained. We met a lot of very nice people.
Stayed 13 nights in Mar 2023
Response from Lynn on Mar 27, 2023
Thank you for your review. We apprecitate it. So gladyour family had a good stay. Hope to see you again.

10/10 Excellent

keith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
completely furnished staff was super friendly plenty lf activites would definately go back again
Stayed 7 nights in Feb 2023
Response from Lynn on Mar 7, 2023
Thanks for you review. So happy you enjoyed your stay.Hope to see you again soon.

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to relax with activities scheduled every day! Comfortable chairs at the pool to take in the sun and read a book.
Stayed 3 nights in Mar 2023
Response from Lynn on Mar 6, 2023
Thank you for your review. Hope to see you again!

10/10 Excellent

Christine

Liked: Cleanliness, room comfort
Great place to stay
We were lucky to be able to get a room here as it is often booked. We only stayed for 3 days but could see ourselves going back for longer. Lots on offer for activities and even though it is an older resirt they keep the grounds up nicely. My only less than perfect rating was for comfort as our room only had a fold down bed so we had to rearrange the room morning and night to put the bed down. But the bed itself was comfortable. I enjoyed walking the golf course paths after hours and even got to see the resident alligator with her babies.
Stayed 3 nights in Feb 2023
Response from Lynn on Feb 20, 2023
Thanks for your review. We hope you will join us again soon.

10/10 Excellent

Christopher L

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Lynn on Mar 27, 2023
Thanks for your review. Hope to see you again

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, amenities
The overall resort was nice. Lots of activities and recreation to join in. The apartment was very clean and well appointed. I stayed in building 5, which faces North and South, so it appears dark, no sun and brightness. The pools were nice. It’s too bad that FMB is at least half hour away. There’s a snack shop on-site open 3 days per week, otherwise have to drive to go anywhere off the resort.
Stayed 11 nights in Feb 2023
Response from Lynn on Feb 20, 2023
Thank you for your review. We appreciated your feedback

10/10 Excellent

Mary Theresa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place! Very affordable. The suite was exceptionally clean.
Stayed 4 nights in Feb 2023
Response from Lynn on Feb 17, 2023
Thank you for your review. Hope to see you again soon

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great room
Stayed 6 nights in Feb 2023
Response from Lynn on Feb 17, 2023
Thank you for your review. Hope to see you again

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Lynn on Mar 6, 2023
Thank you for your review. Hope to see you again!

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, room comfort
This place was excellent. What a gem!
Stayed 3 nights in Feb 2023
Response from Lynn on Feb 13, 2023
Thank you for your review. We appreciate you, hope you will visit us again soon.

6/10 Okay

Gerald, Holstein

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Old property they have done the best to update, but is rough part of town
Stayed 3 nights in Feb 2023
Response from Lynn on Feb 13, 2023
Thank you for your response.

10/10 Excellent

Christopher

Stayed 4 nights in Feb 2023
Response from Lynn on Nov 27, 2023
Thank you for your review. We appreciate your kind words. We all look forward to seeing you again.

10/10 Excellent

Susan

Stayed 3 nights in Feb 2023
Response from Lynn on Mar 6, 2023
Thank you for your review. Hope to see you again!

10/10 Excellent

Victoria

Stayed 4 nights in Jan 2023
Response from Lynn on Feb 6, 2023
Thanks for your review. Hope to see you again

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was awesome. Friendly and very helpful!
Stayed 3 nights in Jan 2023
Response from Lynn on Feb 6, 2023
Thank you for your review. Hope to see you again

10/10 Excellent

Lester

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and clean
Response from Lynn on Feb 6, 2023
Thank you for your review. Hope to see you again

8/10 Good

Frank

2/10 Terrible

Jani Basha

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This is a terrible place to book, no proper customer care, lot of robbers around this place, Worst team
Response from Lynn on Jan 6, 2023
Thanks for your feedback, but I would like to hear fromyou personally. Please call the resort.

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The first room we were put in smelled like cigarette smoke. We called the front office, no questions asked and they had us in a new condo within minutes. All was well after that.
Response from Lynn on Jan 6, 2023
Thanks for your review. We strive to make our guestsstay as great as possible. Hope to see you again

8/10 Good

dennis

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the unit needs a electric dishwasher but all other amenities were satisfactory. additional cooking utensils are needed.a teapot would be nice. we would recommend this unit and would book it again.
Response from Lynn on Jan 6, 2023
Thank you for your review.. Some of the units are to smallfor the dishwasher to be installed. Our housekeeping dept has all kinds of things you can borrow including teapots. Hope to see you again

8/10 Good

Valerie

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022
Response from Lynn on Jan 6, 2023
Thanks for your review. We hope you will visit us again

10/10 Excellent

Ottoniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well kept property, just wish they had more options on the food menu
Stayed 4 nights in Dec 2022
Response from Lynn on Jan 6, 2023
Thank you for your review. Ask and you shall receive, we just updated our snak shak menu, so you will have to come back and check it out!!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the way the waste/recycle bins were hidden under foliage and also the care taken by all employees to make the resort beautiful for guests. We didn't like the lack of instructions for how to leave the room when we left.
Stayed 5 nights in Dec 2022
Response from Lynn on Dec 13, 2022
Thank you for your feedback. That information should have been in your check in packet. I do apologize if itwasn't. Glad you had a good stay

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from Lynn on Dec 13, 2022
Thanks for staying us, hope to see you again.

10/10 Excellent

Colleen

Liked: Cleanliness, room comfort
Above and Beyond Amazing!
To say I was pleasantly surprised would be an understatement. We arrived after chewck in hours and the staff were so accommodating and went above and beyond to make sure we were able to get our room effortlessly. The unit we stayed in was AMAZING!!! It had all of the amenities we would need and the resort was beautiful and the rooms were spotlessly clean. I would recommend Lehigh Resort to anyone and cant wait to go back, Thank you to all of the staff.
Stayed 3 nights in Dec 2022
Response from Lynn on Dec 13, 2022
Thank you for your kind words. We all appreciate it. The staff works very hard to make this a special place. Hope to see you again.

10/10 Excellent

Ber

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very understanding and professional
Response from Lynn on Dec 5, 2022
Thanks for the review. Always happy to be there for our guests whenever possible

10/10 Excellent

Hector M

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2022
Response from Lynn on Dec 5, 2022
Thank you for your review. We hope to see you again soon

8/10 Good

Vladimir

Traveled with family
Liked: Cleanliness, amenities
Very good quite complex with the excellent relaxation area like swimming pool, various games opportunities , golf etc .But please pay attention! Stayed their twice. Once in a one bedroom apartment and the second time in the delux studio. It’s a big difference. Do not recommend studios because they all are located in the corner parts of the buildings with the several big ventilators for air conditioners down by your windows making terrible noice all the time. We requested to change for one bedroom apartment with additional payment but were refused though the complex was obviously not full. As for one bedroom apartments they are big and convinient and have a good kitchen. What also bad about the studio they have a bed coming down from the wall wardrobe, very narrow for two and make the room very small
Response from Lynn on Dec 3, 2022
Thank you for your review. But just a reminder, as I tried to explain to you. We are a timeshare resort and even ifwe are not full, not all rooms are available to rent, they are owned by others. Hope you will stay with us again

10/10 Excellent

Nicandro

Stayed 3 nights in Nov 2022
Response from Lynn on Nov 26, 2022
Thanks you. Hope to see you again.

10/10 Excellent

Lois

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Loved both swimming pools. The baby pool was fantastic with fountains and other squirty fun. Also loved the grills and miniature golf. Very great place to stay, just far from the gulf.
Stayed 3 nights in Aug 2022

2/10 Terrible

ISRAEL, MIAMI

Traveled with family
Disliked: Property conditions & facilities
no air conditioning in the room. slept first night with 85F, in the room. broken compressor. could not give me another room. no help from staff. cancelled after one night. they want to keep my deposits. hotel from hell.
Stayed 4 nights in Aug 2022

10/10 Excellent

Bruce S., Jackson

Liked: Cleanliness
We love this cozy place. Perfect location.
We have stayed multiple times and multiple units and all have delivered as advertised! We love this cozy place even though the front desk help was unnecessarily RUDE to everyone. Seemed management (older couple) sat there and listened in... hopefully she has better days ahead or a change of employment. HOPE TO RETURN....WE SHALL SEE
Stayed 7 nights in Mar 2022