Ratings based on 843 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ct

Posted Dec 17, 2014
We spent 6 days in the tennis villas, pleasant, enjoyable stay but theses villas are away from everything and not on the beach
Comment from Hotel Management
Dec 20, 2014 by South Seas Island Resort, Hotel Management
Thank you for staying with us and sharing your experience. There are positives to both sides of the property - the south, home of the tennis villas, is close to the shopping, spa, tennis courts, "downtown" Captiva, and South Beach is just a short walk, where we have towels, chairs, and umbrellas. We do have plenty of waterfront accommodations, so upon your return we'll be happy to assist you find the right accommodation. With warm regards, Neil Swetz Dir of Guest Services
4 out of 5
Recommended
for Families
by A verified travelerfrom Wyoming

Tennis Villas, nice but not beach front

Posted Dec 11, 2014
Pros: Quiet, comfy and clean
Location: Outstanding beaches for swimming and shelling. Pricey but good on site restaurants. Only 15 car minutes from Wildlife Refuge.
We had a very pleasant 5 day stay. Only 2 concerns. We arrived on a Monday and were advised to eat at the Harbor side Restaurant which is closed on Mondays. At checkout we were told that the $100 resort credit did not apply to Expedia bookings, but when challenged they made good on this.
Comment from Hotel Management
Dec 20, 2014 by South Seas Island Resort, Hotel Management
Thank you for staying with us and sharing your experience. I apologize for misinforming you about the dining options, and we will use this experience as a teachable moment to continue to ensure we are providing our guests with accurate information. I'm glad this did not dampen your experience, and we look forward to welcoming you back. With warm regards, Neil Swetz Dir of Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler

HARBOR WAS BEAUTIFUL

Posted Nov 26, 2014
Pros: large size, beautiful tennis courts, lovely beach, nice facilities, staff very pleasant
Cons: Bathroom at beach was really dirty. Boat owner's obnoxious dogs barked the entire time they were away from boat...really disturbing the peace!
Location: Sunshine seafood was the best meal of the trip. If I had eaten there the first night, I would have eaten there every night. Skip Bubble room
Long weekend before the holiday....beautiful place, 3rd time we came here, stay in a different spot each time
Comment from Hotel Management
Dec 3, 2014 by South Seas Island Resort, Hotel Management
Thank you for staying at South Seas Island Resort and sharing your review. We look forward to welcoming you back soon. With warm regards, Neil Swetz Dir of Guest Services, South Seas Island Resort
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville, KY

our yearly vacation place

Posted Nov 26, 2014
Pros: its clean and also a family place
Cons: the swimming pool is evidently heated and the water temp was over 90 on our last day there. not too refreshing but if that's all I have to complain
Location: there are plenty of great restaurants and shops near by and you can also go into Sanibel or Ft. Myers for entertainment.
we have been spending the same week, right before thanksgiving, at southseas for about 8 years. we have seen the resort change throughout the years, some for the better and some not. this year was for the better. mostly because of the employees in my opinion. they all seemed eager to please the guests and went out of their way to help. for example the day we arrived was thurs. 11-20. it was sunny but windy and by the time we left the pool it was cool. we had the pool towels wrapped around us for the trip back to the room and the man on the gate exchanged the towels for some blue beach towels that he had by the heater under the counter. waitress was very available and accommodating by the pool. the fellas at the beach were very helpful with chairs, towels and umbrella. our maids were very nice and did a great job too. this was a great stay.
Comment from Hotel Management
Dec 3, 2014 by South Seas Island Resort, Hotel Management
Thank you for returning to visit us again. We look forward to welcoming you back next year. With warm regards, Neil Swetz Dir of Guest Services, South Seas Island Resort
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort with excellent location

Posted Nov 25, 2014
Nice resort, nice environment and great breakfast buffet. Stay close to the marina if you like to see manatees and dolphins close up.
Comment from Hotel Management
Dec 3, 2014 by South Seas Island Resort, Hotel Management
Thank you for staying at South Seas Island Resort and sharing your review. We hope to welcome you back soon. With warm regards, Neil Swetz Dir of Guest Services, South Seas Island Resort
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wichita kansas

The beach is the selling part of this hotel.

Posted Nov 15, 2014
The beach was great. The room was above average. The staff was above average. The promised activities of of the kids place did not exist as represented. We went there multiple times when the staff at night and it was open only to find no one there. However this was still a great hotel because the fabulous beach.
Comment from Hotel Management
Nov 25, 2014 by South Seas Island Resort, Hotel Management
Thank you for staying with us and sharing your experience. I will look into the activities schedule to make sure we have the right info in place. We look forward to welcoming you back to the resort village. With warm regards, Neil Swetz Dir of Guest Services
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stuttgart

Sehr schöne Anlage

Posted Nov 6, 2014
Pros: Die Lage ist wunderschön.
Location: Der Bubbleroom ist sehr zu empfehlen (Restaurant in der Nähe). Wir haben einen Segelturn gemacht. Das war sehr schön.
Waren direkt am Hafen, Nachts etwas laut. Die Wände des Zimmers sind sehr schalldurchlässig.
Comment from Hotel Management
Nov 25, 2014 by South Seas Island Resort, Hotel Management
Thank you for staying with us and sharing your review. I apologize it was louder than you anticipated. Should you return, I'd welcome the opportunity to find a more suitable accommodation for your needs. With warm regards, Neil Swetz Dir of Guest Services
3 out of 5
Recommended
for Families
by A verified traveler

Tolles Strandressort aber bucht die Nordinsel

Posted Nov 5, 2014
Pros: Der Strand und die Atmosphäre abends am Hafen.
Cons: Upgrade der Zimmer an den Tenniscourts.
Location: Am Ende von Captiva gelegen gibt es viele Wassersportmöglichkeiten, Golf und Tennis.
Wir waren vier Nächte in einer sogenannten Tennisvilla im Südteil mit Blick auf Tenniscourts und Straße. Das Zimmer war leider in die Jahre gekommen, drei Mal haben wir die Maintenance gerufen. Es war etwas heruntergewohnt und uns hat der Tenniscourt und die Straße sowie Bauarbeiten gestört. Aber ich finde es ein traumhaft schönes Resort wenn man eines der exklusiven Zimmer auf der Nordseite mit Strand oder Hafensicht bucht. Man soll sich aber bewusst darüber sein, dass man neben der üppigen aber in den USA üblichen Resortfee von $ 17 pro Person und Tag für Handtücher, Strand- und Poolliegen, für den Service und fast alle Kurse bezahlen muss. Das ist eben kein all inklusiv Hotel aber wenn man bereit ist für alles Extras zu bezahlen, bekommt man viel zurück. Besonders guten Service gab es von Neil am Front Desk und vom Manager des Harbourside Restaurant.
Comment from Hotel Management
Nov 25, 2014 by South Seas Island Resort, Hotel Management
Thank you for staying with us and sharing your experience. I apologize that the accommodation did not exceed your expectations. We look forward to welcoming you back for a worry free visit. With warm regards, Neil Swetz Dir of Guest Services
2 out of 5
by A verified travelerfrom Bradenton, FL

Beautiful resort but very disappointing room

Posted Nov 3, 2014
Pros: The outside amenaties.
Cons: The total staff needs to be trained on better customer service.
We got there and found it to be a beautiful island. Lots of fun things to do from renting a golf cart to a beautiful sunset cruise. Meals were great. Our hotel room was terrible!!! The floors we so grimy that I could not even think of taking my shoes off. Had to have them mop the floors. Even after that they were only marginal clean. The electrical outlets in the bathroom did not work so we could not use a hair dryer. The TV in the bed room kept loosing tv signal. I got the Tennis Court suits because my wife loves tennis and they could not be used. They had no nets or lines. When I expressed my dissatisfaction to the desk clerk, she had almost no concern at all....
Comment from Hotel Management
Nov 7, 2014 by South Seas Island Resort, Hotel Management
We share your disappointment in your recent stay at the resort. We did recently resurface the courts in advance of the SSIR Pro Classic, but had courts near the beach villas available for play. Should you return to the area, I encourage you to reach out to the Guest Services team and/or myself so we can better assist you. I hope you will consider a return trip, as your experience is not the typical experience we provide. If I can be of assistance, please let me know. With warm regards, Neil Swetz Dir of Guest Services
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Effort, PA

Great resort with something for everyone!

Posted Oct 31, 2014
Beach villa was wonderful; comfortable, great view, super clean! Staff was friendly and helpful. Entire resort was beautiful! We'll be coming back next year
Comment from Hotel Management
Nov 7, 2014 by South Seas Island Resort, Hotel Management
Thank you for staying at South Seas Island Resort and sharing your review. We're glad you enjoyed your time with us and we look forward to welcoming you back. With warm regards, Neil Swetz Dir of Guest Services, South Seas Island Resort