2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of South Seas Resort

3.5 out of 5
South Seas Resort
5400 South Seas Plantation Rd, Captiva, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 480 out of 1003 reviews" "
Rating 8 - Good. 298 out of 1003 reviews" "
Rating 6 - Okay. 126 out of 1003 reviews" "
Rating 4 - Poor. 66 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Forrest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still recovering from the hurricane.
Stayed 2 nights in Mar 2024

4/10 Poor

Annika

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Grew up at South Seas and the magic has not changed and it’s Gorgeous! Truly Wonderful Grounds that will be even more Beautiful after Construction! It’s is an absolute favorite place for us! But, paying almost a $1000 a night and a 250 deposit PER DAY! the standard needs to b higher …as far as the staff - but only checkin / front desk / cleaning and MAINTENANCE (biggest Fail) as ALL other staff (pool, beach trolley) were AMAZING- with positive great attitudes. Our beach villa had no internet - no working TV entire trip! Light bulbs not changed and no shelf holders in refrigerator. Reported many times and silence. No one ever followed up. Don’t you guys do a walk thru? Checkin :( hardly any info given including about golf carts! Or trolley schedule. - no staff at beach or pool knew the last trolley ran at 5pm (too early) and we have an 88 year old with us. So that made for a hassle first day big time. Very sad - ALL windows except balcony door covered in dirt and bugs for looks like years and most are broken and don’t open and are dangerous. This is not a hard fix but when it was brought up it was “oh it’s not our problem”. Unfortunately yes it is Do Better! With less Attitude! Construction drills start at 730am so be aware. We are so saddened with this very fixable and preventable situation but still luved to b there- If they can get that part together and an attitude adjustment with the Front desk and maybe a real life maintenance dept it will be TOP notch!
Stayed 2 nights in Mar 2024
Response from SS on Mar 16, 2024
Dear Annika, We thank you for your years of loyalty and it was a pleasure to welcome you and yours back for another Captiva visit. While we are thrilled to learn Captiva is your home-away-from-home and that it felt wonderful to once again be embracing island life, we are sorry to learn that we fell short in providing the exceptional experiences for which we have long been known. Your feedback regarding your villa and the communication with our team has been heard and we thank you for bringing this to our attention. We will be looking into each of these details further and ensuring corrective action is taken briskly so that others are not left to feel the same. We again extend our sincerest apologies, and we trust a second chance will one day be provided as we would like nothing more than to win your heart with an experience that will long be treasured. Warm regards,South Seas

2/10 Terrible

Boris

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Resort is pretty much still a construction site
Stayed 6 nights in Feb 2024
Response from SS on Mar 6, 2024
Dear Boris, It was a pleasure to serve as your host and we thank you for spending some time with us. While we hope our two miles of beaches and 300 tropical acres provided outdoor entertainment for all, we do apologize if the restoration efforts on those buildings that have not yet been rebuilt caused any concern. We know not everyone will want to play a part in our rebirth and we’ve taken great effort to be transparent in the efforts taking place throughout all of Captiva. We apologize if this was not known prior to your arrival, and we look forward to you visiting again after these efforts are complete. Warm regards,South Seas

2/10 Terrible

Robert

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While we understand you are still getting things back to normal after the hurricane…the property near our rental was in terrible shape. They were rebuilding the deck/walkway to the beach and there were large areas missing boards which made our toddler trip and fall. The grounds around our unit were unkept; overgrown bushes, trash and debris scattered randomly throughout the property. The stairs and outside of the unit was in terrible shape as well. Just horrible all around for the price that you charge. Also, you should mention that the nice pool/club area is over a 5 minute drive from the units you rent! According to the pictures and description online, the beach club was on site near the rentals. We are highly disappointed in our stay.
Stayed 3 nights in Feb 2024
Response from SS on Mar 5, 2024
Dear Robert,We appreciate your review and we are sorry to learn that your visit was not better enjoyed. We pride ourselves on creating treasured moments, even during our reimagining process and we regret to learn of the impressions left. We hope you had a chance to speak with a member of our leadership team during your visit as the comfort and well-being of every guest is our top priority.We once again extend our apologies and when we hope the years ahead provide you the chance to join us again as we would like nothing more than to restore your confidence in all that we have to offer.Warm regards,South Seas

6/10 Okay

Shikha, fort myers

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s shabby. Property needs maintenance. It’s not worth paying so much for a run down place with no services !!
Stayed 2 nights in Feb 2024
Response from SS on Mar 5, 2024
Dear Shikha, Greetings from Captiva and thank you for sharing your review. As you likely know, many of our villas have been newly appointed following the hurricane while other areas of the resort are still being reimagined. We regret if you experienced any shortfalls and we look forward to better impressing the next time we serve as your host. Kind regards, South Seas

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SS on Mar 5, 2024
Dear Robert, Greetings from your many friends in Captiva. It was a pleasure to serve as your beachside host though in finding your scores, we fear aspects of your visit may have fallen short of expectation. We apologize if that was the case and we will strive to earn your accolades the next time we see you. Warm regards, South Seas

8/10 Good

gary

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from SS on Mar 5, 2024
Greetings Gary, It was a pleasure to welcome you to paradise and we thank you for taking a moment to pass along your scores. Seeing you again would be a treat for us all and we invite you to hurry back just as soon as you can. All the best, South Seas

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from SS on Mar 5, 2024
Dear Jason,Greetings from Captiva and thank you for taking a moment to pass along your review. It was a pleasure to serve as your tropical host and we hope the experience soon has you inspired to plan your return. Until then.All the best,South Seas

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
There was a few mishaps with checking in. First sent to wrong condo that hadn’t been cleaned yet. They had written down the wrong number. No problem. So we then moved our stuff to 2nd condo. Just after unloading everything. Got a knock on door from maintenance to spray for ants. Which he found ants all over the LR couch and end tables and kitchen counter coming from slide door. Had to go back to office and ask for another condo. They were very apologetic and had to get another one cleaned. We waited over an hour. Terry was very nice and apologetic. He even came to second condo to help us move to the third one. The condos are on second floor so up and down steps while moving was a lot. Stressed us out our first day it was kind of a bust going anywhere while waiting for the 3rd condo. Things happen. The property is very nice and the manager Terry was very apologetic and helpful. Terry handled the situation very professionally. He even offered to buy us lunch from one of the food trucks. I would definitely come back. It was our first time to Captiva. South Seas is beautiful. We are planning a trip for South Seas in the fall.
Stayed 4 nights in Feb 2024
Response from SS on Mar 5, 2024
Dear Mark, Learning that you are already planning your return visit for later this fall leaves us delighted and we are thrilled to have provided a new introduction to Captiva for you and yours. We will be sure to share your accolades with Terry though in reading your review, we understand your visit had moments of inconsistency and we apologize for those isolated moments. We are already predicting that your fall visit will be exceptional from start to finish and we encourage you to let us know if we can ever add to your level of comfort. Until then. All the best,South Seas

8/10 Good

RAYMOND, LOUISVILLE

Traveled with family
Liked: Cleanliness, staff & service
Good

10/10 Excellent

PAUL

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun and could find many things to do to stay busy

10/10 Excellent

Nicole, Lakemoor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The only issue I encountered is everything you order at the restaurants is charged to your room. It helps not having to carry cash or credit cards but it’s hard to keep track of your spending.
Stayed 4 nights in Sep 2022

4/10 Poor

kenneth

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved, and would come back!
It was amazing and the staff was so lovely! The only complaint may be that the pool area got way overcrowded the last day - but it’s also a family friendly resort with a lot of kids so what can you expect!
Stayed 3 nights in Sep 2022
Response from SouthSeasIslandResort on Oct 7, 2022
Greetings,The feeling is mutual as we so loved serving as your host. Our colleagues will be over the moon when we share your kind words, and we look forward to spoiling you and yours again one day soon.Kind regards,South Seas Island Resort

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay at this resort. The harbor side had an amazing view. We watched the sunrise from our balcony and the dolphins entertained us.In the evenings we walked to the beach to watch the beautiful sunset. everything you need is right on the property. Several restaurants and beautiful pools including one with two waterslides. Would definitely recommend and plan on going back and the future
Stayed 3 nights in Sep 2022
Response from SouthSeasIslandResort on Oct 7, 2022
Dear Daisy,As you discovered, there is always a new discovery in Captiva and at our resort and we are thrilled to find that the various vistas so captivated your attention. We thank you for taking the time to share your stellar review along with your recommendation. It would be a delight to one day host you again and we will be counting the days until your return.Kind regards,South Seas Island Resort

8/10 Good

Kay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, superior service. Our room needed some attention, old carpet, no microwave, old heavy furniture.
Stayed 4 nights in Sep 2022
Response from SouthSeasIslandResort on Oct 7, 2022
Dear Kay,We are thrilled to learn that our South Seas colleagues treated you so well and we appreciate you passing along those accolades. As you likely heard while visiting the resort, most of our accommodations are individually owned and with that comes some variety in décor. With that in mind, many of our owners are doing upgrades this fall and we look forward to you enjoying a reimaged space the next time we see you.All the best,South Seas Island Resort

10/10 Excellent

Jacob Gregory, Frankfort

Stayed 7 nights in Sep 2022

8/10 Good

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Quiet this time of year, very relaxing. Beautiful pool area, great beach, excellent Dolphin watching right outside our room and on the marina walkway. Excellent dining however only on dinner hour option on site. Some of the areas are a little dated and need updating, lighting on the marina walkway was poor as some of the lights were out. Staff everywhere was very friendly, provision store, bars, restaurants etc. Definitely recommend renting a golf cart. All and all very happy with our choice of destination and would go again!
Stayed 4 nights in Sep 2022
Response from SS on Sep 23, 2022
Dear Rita,We love here in Captiva all year round, though the season changes in September and we always enjoy the variety as we turn the page from summer. We are thrilled to learn that the relaxing atmosphere served as the perfect backdrop for a restful beachfront retreat and our dolphins certainly appreciate the compliments. On behalf of your many South Seas friends, the pleasure was fully ours and we trust ours is a resort you will find the chance to visit frequently in the years ahead. Until next time.Warm regards,South Seas Island Resort

10/10 Excellent

hillary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful vibes
Stayed 2 nights in Sep 2022
Response from SS on Sep 23, 2022
Greetings Hillary, The fall months are a perfect time to settle in for a relaxing Captiva retreat and we are thrilled to find that you so enjoyed your visit. More sunsets await, and we invite you to hurry back just as soon as you can. Warm regards, South Seas Island Resort

6/10 Okay

Jim

Liked: Room comfort
Disliked: Cleanliness, staff & service
0 service and issues
This is not 5 stars and 4 stars is generous Arrived at 4:30pm for 4 check in and there was a line out the door with limited staff and only 3 of many check in locations open - SLOW! Room was tired, but provided a nice view of the marina. Harbour side bar offers $15-$20 cocktails. Breakfast the next morning was buffet style and if the resort isn’t able to get that right, then it’s a major warning sign. Concerns are old/stale options and some options were just low quality. 6:30pm reservations for 25th Anniversary dinner and the place was empty, but service was average. Unfortunately, the food was even worse. Wife added lobster to linguini and that was like tiny white jerky protein. Ordered porterhouse pork chop that was difficult to cut and was overcooked and had no flavor. Tipped traditional 20%, which was not earned. Wife left her jacket over her chair and it was never found. Very few customers, so it’s concerning that a call to room from resort never happened after dinner. Requested bottle of wine to room at 7:45pm. The front desk called shortly after to see if glasses and cork screw was needed, which seemed like great service, until only glasses and a cork screw were delivered to room with no wine at 8:45pm. Called front desk and explained wine was not delivered. Wine delivered at 9:50pm. Wedding in temporary tent across from room provided live music to the entire resort until 1am. 11am check out, but knock at 10am - room to improve
Stayed 2 nights in Sep 2022
Response from SS on Sep 23, 2022
Dear Jim, Let us begin by once again extending our congratulations on twenty-five years of marriage and our best wishes to you and your wife. We take great joy in hosting anniversary retreats, and we thank you both for settling in with us. While we trust our beaches and sunsets were fully enjoyed, we are sorry to learn that we did not better impress. As your comments suggest, we have not been immune to colleagues being out of work for health reasons and the recruitment challenges, and it sounds like we were understaffed on the day of your arrival. We extend our sincerest of apologies for any delays and we hope you take comfort that we have many proactive efforts in place to ensure we are fully staffed. Our culinary colleagues were sorry to learn of your feedback and regret learning that your meals were not better enjoyed. We hope your server offered to have the team prepare another meal and if that was overlooked, we once again apologize. We appreciate your added feedback, and we understand there were missed opportunities. We hope second chances are something you embody as we would like nothing more than another go at spoiling you both with a treasured Captiva retreat. We remain eager to one day welcome you again and until then, we wish you both endless years of health, happiness, and love. All the best, South Seas Island Resort

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property and the facilities. The only thing we would change is there needs to be microwaves in the rooms. We absolutely loved our room looking over the water watching the dolphins from our balcony every morning and evening was great.
Stayed 5 nights in Sep 2022
Response from SS on Sep 20, 2022
Dear Wendy, We wish we could take full credit for the dolphins, but we are thrilled that you found much to enjoy even beyond that morning greeting. We appreciate you taking the time to share your marvelous review and as many of our guests do, we hope South Seas visits become an annual tradition for you and yours. Until next time. Warm regards, South Seas Island Resort

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While we were there it was their off season. The resort wasn’t busy at all and that was so nice. Wyatt, a server at the pool, was fantastic. The food and amenities were a bit pricey but we expected that. Overall the staff was very attentive. We loved it there.
Stayed 4 nights in Sep 2022
Response from SS on Sep 20, 2022
Dear Michelle,On behalf of Wyatt and all of us at the resort, the pleasure was ours and we are thrilled to learn that you so enjoyed your relaxing retreat. Captiva serves as the perfect destination to recharge, and we trust this was fully accomplished for you and yours. From our family to you and yours, the pleasure was ours and we invite you to hurry back just as soon as you can.All the best,South Seas Island Resort

10/10 Excellent

Amanda Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and there was soo much to do! We loved walking around, enjoying the dolphins and scenery. We also loved laying by the pool and looking out at the water, while enjoying the tiki bar. Beaches were beautiful as well and not crowded at all. Food and service was great. We had a harbor view room and loved it! We would definitely stay here again!!
Stayed 4 nights in Sep 2022
Response from SS on Sep 20, 2022
Dear Amanda, Learning that you look forward to joining us again leaves us overjoyed and we look forward to welcoming you time and again. Until then, we appreciate your stellar review, and we trust endless photos of the dolphins at play and our stunning evening sunsets will serve as inspiration to plan your Captiva return. Until next time. Warm regards,South Seas Island Resort

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Everything was perfect, amenities close by and there was a shuttle running continually for those amenities located further away.
Stayed 3 nights in Sep 2022
Response from SS on Sep 20, 2022
Dear William,Perfect is a word that makes us blush though we are so glad to have provided you with a treasured South Seas experience. We thank you for taking the time to share your review and we look forward to you visiting time and again for many years to come.Warm regards,South Seas Island Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from SS on Sep 20, 2022
Greetings,We appreciate the perfect marks and we look forward to spoiling you with another tropical Captiva retreat, hopefully, one day soon.All the best,South Seas Island Resort

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
I was expecting a little bit more from the resort being that it was pricey and supposed to be one of the best ones there but mostly everything on site was closed which was disappointing and there really wasn’t much to do. There was one bar associate that was extremely miserable and was rude but other then that the rest of the crew were nice and helpful. The room was nice and the view was gorgeous we saw some dolphins from our room.
Stayed 2 nights in Sep 2022
Response from SS on Sep 14, 2022
Dear Jeffrey, Greetings from Captiva and thank you for sharing your review. We trust endless photos of the sunsets, dolphins and tropical grounds were captured to share with friends and family at home and we hope endless hours were enjoyed on our two miles of beaches. We appreciate your added feedback and regret any service inconsistencies. We hope you can accept our sincerest of apologies and have confidence in knowing that the balance of your interactions truly reflects the first-class service we strive to provide. On behalf of all of us in Captiva, the pleasure was fully ours and we invite you to join us for shelling on the beach, tennis or golf, or perhaps an afternoon of kayaking, just as soon as you can. All the best, South Seas Island Resort

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

8/10 Good

Tracy

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
I didn't like the fact that you couldn't use cash or a credit card to pay for anything at the resort. You had no idea what things cost and I think that is unfair. I also had no change to give people tips at times. The floor in our condo was so dirty that our feet were black. Other than that, it was a nice place but I don't know if I will return. Having to take a trolley every where was a bit much.
Stayed 4 nights in Aug 2022
Response from SS on Sep 9, 2022
Dear Tracy, Greetings from Captiva and thank you for sharing your review. We value the feedback provided and we apologize if our payment process was at all a surprise. Knowing that our guests will be enjoying the pool or the beach, the cashless system provides value as it minimizes the number of personal items a guest must be mindful of throughout the day. We appreciate it is not for everyone, and we apologize for any confusion, though we hope our team helped in answering any questions regarding pricing. Your added details are received with our full appreciation and when you next join us, we invite you to consider the rental of a golf cart which provides added flexibility in navigating our three hundred tropical acres. Until then. All the best,South Seas Island Resort

8/10 Good

Kari Dawn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

loisther

Stayed 3 nights in Sep 2022
Response from SS on Sep 9, 2022
What a treat!We appreciate your top marks and we trust your treasured experience will soon have you clearing the calendar and planning another Captiva retreat. Until next time.Warm regards,South Seas Island Resort

10/10 Excellent

Keith, Avenel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was absolutely beautiful. Can't wait to go back!
Stayed 4 nights in Aug 2022
Response from SS on Sep 7, 2022
Greetings Keith, We feel the same way in that we can’t wait to see you again. We thank you for the spectacular review and we invite you to hurry back just as soon as you can. Warm regards, South Seas Island Resort

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing it feel like you were in paradise
Stayed 2 nights in Aug 2022
Response from SS on Sep 6, 2022
Dear Luis,What a treat. We appreciate your spectacular review, and we hope ours is a resort you can return to time and again for many years to come. Until next time.Kind regards,South Seas Island Resort

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was impeccable....amazing property. No season to leave the resort...between food, activities & places to relax, it's heaven.
Stayed 4 nights in Aug 2022
Response from SS on Sep 6, 2022
Dear Louis,As your comments note, our resort offers everything one needs to enjoy a seaside retreat. From various restaurants and cafes to an endless list of activities, and of course our two miles of beaches provide the perfect setting for relaxing beside the waves. We thank you for letting your fellow travelers know what they can expect and we encourage you to hurry back just as soon as you can.Warm regards,South Seas Island Resort

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed just for one night. Bed was confirtable, AC was cool, check in attendant great. Great view of harbor boats from balcony. Would love to return for longer!
Stayed 1 night in Aug 2022
Response from SS on Sep 6, 2022
Dear Lori,We share in your sentiment in that we too hope you can return and settle in for a longer Captiva retreat. Until then, we’re thrilled to know that your first glimpse of our resort left a lasting impression and we encourage you to clear the calendar for a week in Captiva in the months ahead.Kind regards,South Seas Island Resort

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
It was great I just have to mention that food inside the resort is pricey and you are so far away that you don’t go anywhere . Need to clean the balconies as i was sting by a bee and I see a wasp nest in the balcony door . Dolphins were everyday in front of my room. Harbor side . Golf course is beautiful . Very good shape . Be careful with the bath tub no handlers . Great place it is becoming one of my favorites places to relax .
Stayed 3 nights in Aug 2022
Response from SS on Sep 6, 2022
Dear Lydia, You can relax with us anytime you like! It was a pleasure to serve as your island-host in the center of Captiva and we thank you for sharing your review. We trust you captured a few photos of the dolphins at play and perhaps some of the magnificent sunsets as well. We appreciate your added feedback, and we look forward to you visiting time and again for many years to come. Until then. All the best, South Seas Island Resort

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great long family weekend ! Was relaxing and a lot of dolphins manatee sightings. Only issue was parking - recommend more golf cart parking so they are not taking up a parking spot. But was a great time !
Stayed 3 nights in Aug 2022
Response from SouthSeasIslandResort on Aug 30, 2022
Dear Tracey,We love when we have the opportunity to help families make lasting memories, and are thrilled that you all enjoyed a relaxing weekend at Captiva Island. It is our hope that you are already planning your next weekend getaway and we look forward to seeing you again soon. Warm regards,South Seas Island Resort

10/10 Excellent

Deshawn, East Liverpool

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time the staff is very helpful and friendly they do a great job …, I will go back
Stayed 2 nights in Aug 2022
Response from SouthSeasIslandResort on Aug 30, 2022
Dear Deshawn,It was wonderful hosting you and we are thrilled that you felt so well taken care of by our team. Looking forward to your return! All the best,South Seas Island Resort

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Aug 2022
Response from SS on Aug 27, 2022
Thank you, David. We appreciate you letting others know that your South Seas visit was a top-rated experience. It would be a joy to host you again and we trust you are already considering your next Captiva retreat. Warm regards, South Seas Island Resort

10/10 Excellent

Nara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing! The resort is beautiful with great amenities!
Stayed 2 nights in Aug 2022
Response from SS on Aug 24, 2022
Greetings Nara, You know how to make us blush. We appreciate the wonderful accolades, and we hope your visit allowed you the chance to explore our endless list of activities. If not, perhaps this provides the perfect excuse to start planning your next Captiva retreat. Kind regards, South Seas Island Resort

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Yasmill

Stayed 3 nights in Aug 2022

10/10 Excellent

sandra, Goose Creek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept. Love the easy access to the beach from the Beach Villas.
Stayed 3 nights in Aug 2022
Response from SS on Aug 24, 2022
Dear Sandra, We thank you for spreading the word about your enjoyed South Seas experience. It was a pleasure to serve as your host and we trust your 5-star experience will soon have you planning another South Seas retreat. Until then. All the best, South Seas Island Resort

6/10 Okay

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Saturday morning the fire alarm went off at 4:30AM and woke us up. We had to exit our room until the fire department finished checking all the rooms it was a huge inconvenience.
Stayed 3 nights in Aug 2022
Response from SS on Aug 27, 2022
Dear Hector,Greetings from Captiva and thank you for sharing your review. Sometimes these situations get the best of us and we humbly apologize once again. We trust you take comfort in knowing that the safety and well-being of our guests is always our top concern and we hope to win your heart in full the next time we see you.All the best,South Seas Island Resort

2/10 Terrible

Anthony

Traveled with family
Disliked: Staff & service, property conditions & facilities
Cable wasn’t working, microwave didn’t work. The room was outdated. Had a hard time understanding staff.
Stayed 3 nights in Aug 2022
Response from SS on Aug 24, 2022
Greetings Anthony, It was a pleasure to serve as your beachside abode though we are sorry to learn that your visit fell short of the impeccable moments we are known to provide. We hope you can accept our apologies for any challenges within your room and we look forward to earning your endless accolades with a perfect experience the next time we see you. Until then. Warm regards, South Seas Island Resort

10/10 Excellent

Tonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the resort was so friendly. They text you everyday with either things that is going on and to see how your stay is going. Only thing that was bad but minor was all the construction going on but that would not stop me from going back. Very relaxing vacation.
Stayed 4 nights in Aug 2022
Response from SS on Aug 22, 2022
Greetings Tonia,What a story! We appreciate you letting us know that the warm welcome and continual follow-up with our team left a lasting impression. We will be sure to celebrate your kind words with our team and we apologize again for any inconvenience caused by the property improvements. On behalf of all of us, the pleasure was fully ours and we trust you are looking forward to your South Seas return just as much as we are.Warm regards,South Seas Island Resort

10/10 Excellent

Stanley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly staff, beautiful facilities, fun pools and bars, gorgeous clean beach, stunning wildlife all around (dolphins and ospreys and pelicans…) just a magnificent stay!
Stayed 4 nights in Aug 2022
Response from SS on Aug 22, 2022
Hi Stanley, It sounds as if we impressed at every turn, and we trust endless photos of your South Seas vacation were captured to share with friends and family at home. We appreciate the endless accolades, and we especially thank you for the kind words regarding the genuine hospitality provided by our team. The pleasure was ours and we look forward to you visiting again in the months and years ahead. Warm regards,South Seas Island Resort

10/10 Excellent

Jay

Stayed 4 nights in Aug 2022

8/10 Good

Gina Conte, Belleville

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall it was a good hotel to stay at. Just be cautious because they charge your card without permission for a hold on in case you use it after the first charge when you check in. The whole resort is cashless. We did not know that. Everything it’s charged to the room. They also were doing construction which we were not aware of when we booked. The facility could be cleaned up a little more around the tennis courts. The rooms are very clean which I love. Free trolleys were great to bring you around the property. Sunset Beach is a must because they have food on premises.
Stayed 5 nights in Aug 2022
Response from SS on Aug 17, 2022
Dear Gina, Greetings from Captiva and thank you for sharing your review. As your comments note, our resort, like most other hotels and resorts, does charge a deposit for incidentals upon getting each guest settled during our check-in experience. The details of this are published online and we apologize if this served as a surprise. We appreciate your added feedback and regret if the improvement efforts caused any concern though we certainly look forward to introducing our reimagined spaces in the months ahead. We thank you once more and we hope to welcome you back in the months and years ahead. All the best, South Seas Island Resort