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Reviews of SpringHill Suites by Marriott Fort Myers Airport

3 out of 5
SpringHill Suites by Marriott Fort Myers Airport
9501 Marketplace Rd, Fort Myers, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 807 reviews" "
Rating 8 - Good. 237 out of 807 reviews" "
Rating 6 - Okay. 87 out of 807 reviews" "
Rating 4 - Poor. 34 out of 807 reviews" "
Rating 2 - Terrible. 22 out of 807 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient shuttle
Stayed 1 night in Apr 2024
Response from John on Apr 14, 2024
thanks very much for staying with us. We greatly appreciate your business and look forward to seeing you again when you are in Ft. Myers.

2/10 Terrible

David, Toledo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When In he led in I asked the employee behind the counter to make sure my room was not near a stairwell. I always make this request because I travel enough to know those doors can be very loud. The other employee behind the counter said there were plenty of rooms available but the one helping me said it wasn’t a problem because everyone used the elevator anyway and my room was far enough away that it wouldn’t be an issue. She was wrong and I was wrong not to insist. She put me in the room right next to the stairwell on the first floor (room 102). Needless to say, I heard that door open and close all night. I could not have been more disappointed. For me one bad apple spoiled the whole stay (everyone else and everything else about the property was delightful).
Stayed 1 night in Apr 2024
Response from John on Apr 14, 2024
We sincerely apologize for the inconvenience caused to you by not giving you the request that you asked for at check-in. We hope you will give us another try the next time you are in Ft Myers.

10/10 Excellent

Bryan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Apr 2024
Response from John on Apr 14, 2024
thanks very much for staying with us. We greatly appreciate your business and look forward to seeing you again.

6/10 Okay

Keiko

Liked: Property conditions & facilities
we were late checking in due to flight changes and delays beyond our control and even though the hotel (Springhill Suites by Marriot) had received the fees from Expedia our booking was cancelled and the only way to enable us to stay there was to rebook and repay locally at the hotel The next day the hotel agreed they had recieved the booking fees from Expedia and that they could issue any refund and that the onus was on us to contact Expedia to get them to reclaim the money from Springhill Suites so that it could then be refunded to us As it stands we have been charged twice for our stay at Springhill Suutes
Stayed 3 nights in Apr 2024
Response from John on Apr 14, 2024
Thanks very much for staying with us. We sincerely apologize that your reservation was not correct and that you got charged twice. Please reach out to the hotel directly if you do not see the correction next week. We hope to see you again the next time you are in Ft Myers

10/10 Excellent

JAVIER, HIALEAH

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from John on Apr 10, 2024
Thanks very much for staying with us. We hope to see you again soon.

10/10 Excellent

Sheila Marie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and hotel is close to where i was going. The bath tub did not have good drainage, but all in all, it was a pleasant and relaxing stay.
Stayed 1 night in Apr 2024
Response from john on Apr 10, 2024
Thanks very much for staying with us. We hope to see you again.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Hot tub was hot, breakfast was well stocked, staff was considerate. No issues. Great stay.
Stayed 1 night in Apr 2024
Response from John on Apr 10, 2024
Thanks very much for your business. We hope to see you again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great option in the area. Affordable and clean rooms.
Stayed 1 night in Apr 2024
Response from John on Apr 10, 2024
Thanks for staying with us. We hope to see you again soon.

10/10 Excellent

Phyllis, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John on Apr 10, 2024
Thanks very much for your business. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Close to jet blue park
Stayed 1 night in Mar 2024
Response from John on Mar 25, 2024
Thanks very much for staying with us. We greatly appreciate your business and hope to see you again.

4/10 Poor

Yecenia

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was super hot and the tv was in a weird angle in the room. Also the room was extra small
Stayed 1 night in Mar 2024
Response from John on Mar 22, 2024
Thanks very much for your business. We greatly appreciate you staying with us. We hope you try us again in the future.

10/10 Excellent

Benjamin

Stayed 1 night in Mar 2024
Response from John on Apr 10, 2024
Thanks very much for staying with us. We hope to see you again soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean place and area.
Stayed 1 night in Mar 2024
Response from john on Mar 16, 2024
Thanks very much for staying with us. We greatly appreciate your business and hope to see you again soon.

8/10 Good

Luder

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John on Mar 1, 2024
Thanks very much for staying with us. We greatly appreciate your business. We hope to see you again soon.

10/10 Excellent

Alice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, excellent breakfast. Comfortable room.
Stayed 1 night in Feb 2024
Response from John on Feb 19, 2024
Thank you very much for your business. We look forward to seeing you again soon.

10/10 Excellent

Peter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Feb 2024
Response from John on Feb 12, 2024
Thanks very much for your business. We look forward to you staying with us again.

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Good space in rooms. Overall nice hotel. Needs a refresh for wallpaper etc.
Stayed 1 night in Feb 2024
Response from John on Feb 12, 2024
Thanks very much for your business. We look forward to your return.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stop on our travels. breakfast could be better. staff friendly efficient
Stayed 1 night in Jan 2024
Response from John on Feb 8, 2024
Thanks for staying with us. We look forward to seeing you again.

6/10 Okay

Samuel

Traveled with family
Disliked: Property conditions & facilities
The room was outdated and the rug had a foul odor …..
Stayed 4 nights in Jan 2024
Response from John on Feb 8, 2024
Thanks very much for staying with us. We hope you will give us another try the next time you are in Ft Myers.

8/10 Good

Jose, stuart

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very hard.
Stayed 1 night in Jan 2024
Response from john on Jan 29, 2024
Thanks very much for staying with us. We greatly appreciate your business and look forward to seeing you again.

6/10 Okay

David

Stayed 4 nights in Jan 2024
Response from John on Mar 22, 2024
Thanks very much for your business. We hope you give us another try the next time you are in Ft Myers

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John on Jan 22, 2024
Thanks very much for your business. We look forward to your return.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from john on Jan 22, 2024
Thanks very much for staying with us. We greatly appreciate your business and look forward to your return.

4/10 Poor

Tabitha

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property itself was nice. We arrived into Ft. Myers late in the evening and checked in around 9:00 p.m.. After showering we pulled back the sheets to find what looked like makeup (red lipstick type) in several places on the top and bottom sheet. We called and received new bedding but the issue was a bit overwhelming after traveling all day and wanted to rely on a clean room to rest and couldn't do that.
Stayed 1 night in Jan 2024
Response from John on Jan 18, 2024
Thanks very much for your business. We sincerely apologize for the inconvenience. We hope to see you again the next time you are in Ft Myers.

6/10 Okay

Douglas

Traveled with partner
Disliked: Property conditions & facilities
Had ants….
Stayed 1 night in Jan 2024
Response from John on Jan 15, 2024
Thanks very much for your business. We sincerely apologize for the ants. We hope you will come back again the next time you are in Ft Myers.

10/10 Excellent

Kevin J

Stayed 5 nights in Dec 2023
Response from John on Jan 11, 2024
Thanks so much for staying with us. We look forward to hosting you again.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Response from John on Feb 12, 2024
Thanks very much for staying with us. We hope to see you again soon.

8/10 Good

Deana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Friendly, helpful staff. The pool area was very relaxing. Continental breakfast provided, but not stocked well the couple of times i came down for breakfast.
Stayed 4 nights in Dec 2023
Response from John on Jan 8, 2024
Thanks so much for your business. We look forward to having you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from john on Jan 3, 2024
Thanks very much for staying with us. We hope to see you soon.

6/10 Okay

trung

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we stay in have a bad odor
Stayed 1 night in Dec 2023
Response from john on Jan 3, 2024
Thank you so much for your business. We hope you will stay with us again the next time you visit Ft Myers.

6/10 Okay

Allisha

Stayed 4 nights in Dec 2023
Response from john on Jan 3, 2024
We greatly appreciate your business. We hope to see you again the next time you are in Ft Myers.

4/10 Poor

Loretta

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from john on Dec 15, 2023
Thanks very much for staying with us. We hope you give us another try the next time you are in Ft Myers.

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great staff / dated building/ good breakfast!
Very professional staff. Awesome location. The hotel was a little dated and in need of renovations. I.e.: Ceiling discoloration, door frames in need of painting, and tv in need of replacement!
Stayed 1 night in Dec 2023
Response from john on Dec 10, 2023
Thanks very much for your business. We hope to see you in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from John on Dec 7, 2023
Thanks very much for staying with us. We hope to see you the next time you are in Ft Myers.

4/10 Poor

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The "fitness center" was filthy. The equipment needs to be cleaned and/or replaced.
Stayed 1 night in Dec 2023
Response from John on Dec 7, 2023
Thanks very much for your business. We sincerely apologize for the inconvenience. We hope you will give us another try the next time you are in Ft Myers.

4/10 Poor

Charli

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was absolutely wonderful and so very helpful!!! Perfect group of people. If not for them, I would have left. 1. The beds were bowed so badly and obviously need replaced. 2. The room had an HVAC unit that constantly rattled very badly and could not keep a good cool temperature. 3. This hotel is right next door to 2 restaurants with outdoor seating and they played their music so loudly until midnight, that I could not hear the TV in my own room! Will probably not stay there again.
Stayed 3 nights in Dec 2023
Response from john on Dec 7, 2023
thanks very much for staying with us. We greatly appreciate your business. We sincerely apologize for the inconveniences. We hope you will give us another try the next time you are in Ft Myers.

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from john on Dec 7, 2023
Thanks very much for your business. Hope to see you again.

10/10 Excellent

Leidy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is my second time in these hotel excellent
Response from John on Dec 1, 2023
Thanks very much for your business. We hope to see you soon.

8/10 Good

Faith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building had a stale smell as did the room but I sprayed my lysol and freshened it up with no other problems.
Stayed 1 night in Nov 2023
Response from John on Dec 1, 2023
Thanks very much for staying with us. We greatly appreciate your business. We hope to see you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Passing through
It was a very quick in and out and everyone was very friendly and helpful
Stayed 1 night in Nov 2023
Response from John on Nov 17, 2023
Thanks for the business. We hope to see you again.

6/10 Okay

Christ

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Upset No toast for breakfast only bagels
Stayed 2 nights in Nov 2023
Response from John on Nov 17, 2023
Thanks very much for staying with us. Sincerely apologize for only bagels. Hope to see you again the next time you are in Ft Myers.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
I strongly recomen this hotel is very good service is excellent rooms are excellent clean and smell very good and the price is great in one word I love it
Stayed 3 nights in Nov 2023
Response from John on Nov 17, 2023
Thanks very much for stayiing with us. We greatly appreciate your business. We hope to see you again soon.

2/10 Terrible

Marina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty pool didn’t swim and room moldy got my allergies going and congested
Stayed 1 night in Nov 2023
Response from John on Nov 8, 2023
We sincerely apologize for the inconveniences. We hope that you will give us another try the next time you are in Ft Myers

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from John on Nov 8, 2023
Thanks very much for your business. We hope to see you soon.

8/10 Good

Suzanne

Stayed 1 night in Oct 2023
Response from john on Oct 31, 2023
Thanks very much for staying with us. We hope to see you in the near future.

2/10 Terrible

Marlyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had to kill a few roaches and toilet wasn’t flushing properly. Had to check out after the first night. Front desk staff was very apologetic and nice.
Stayed 2 nights in Oct 2023
Response from John on Oct 24, 2023
Thanks very much for staying with us. We sincerely apologize for the inconvenience. We hope that you will give us another try the next time you are in Ft Myers.

6/10 Okay

Margaret

Liked: Cleanliness
Disliked: Staff & service
On the whole, and compared to competitors in the vicinity, Spring Hills is the best local option. The unfortunate thing is that it is situated close to 75, so road noise is heard at night. The air conditioning is very loud. On the positive side, the breakfasts were wonderful, and the facility is well-kept, and clean.
Stayed 2 nights in Oct 2023
Response from john on Oct 18, 2023
We greatly appreciate your business. We hope to see you in the future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from john on Oct 18, 2023
Thanks very much for staying with us. We look forward to seeing you in the future.

6/10 Okay

Jeffrey

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was in a good location, near the airport! The staff was very welcoming and helpful. My only complaint is upon entering the room I encountered two roaches in my room and had to be relocated to another room.
Stayed 1 night in Oct 2023
Response from John on Oct 13, 2023
Thanks very much for your business. Sincerely sorry for the inconvenience. We hope to see you again soon.

10/10 Excellent

Carolino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff tops the list: helpful, courteous, attentive and professional. No one stood around to chit-chat whenever someone needed assistance or had a question. Clean rooms all-around. Thank you!
Stayed 2 nights in Oct 2023
Response from john on Oct 13, 2023
Thanks for your business and the great feedback.