Lobby

Reviews of Super 8 by Wyndham Fort Myers

2 out of 5
Super 8 by Wyndham Fort Myers
2717 Colonial Blvd, Fort Myers, FL

Reviews

5.2
Rating 10 - Excellent. 129 out of 1002 reviews" "
Rating 8 - Good. 171 out of 1002 reviews" "
Rating 6 - Okay. 186 out of 1002 reviews" "
Rating 4 - Poor. 192 out of 1002 reviews" "
Rating 2 - Terrible. 324 out of 1002 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Business traveler
What a dump I see no reason to stay in any Wyndham or Super8 ever again
Stayed 12 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Mark,We're disappointed to learn about your experience and regret that you found our hotel below your expectations. Your feedback is valuable to us, and we'll share your comments with the team for improvement. We truly appreciate your insights as they help us enhance our services.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately unsafe my first night you could open room door without key
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Alex, I apologize for any inconvenience you experienced during your stay. Your feedback has been noted, and we will address the matter with our team to ensure the safety and security of our guests are a top priority. Thank you for bringing this to our attention.

6/10 Okay

Linda, Medicine Hat

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in horrible condition… light fixtures were falling apart, run/sheet was rusty and dirty, bathroom floor was in horrible condition. Even though the website stated breakfast, there was none. After being out for the day, the room smelled like urine. Just an overall horrible experience
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Linda,We appreciate you sharing your experience with us and regret to hear that your stay did not meet your expectations. Your feedback is valuable for us to improve our services. Should you have any further concerns or feedback, please do not hesitate to contact our management team directly for further assistance. Your satisfaction is our top priority.

2/10 Terrible

Curt

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs in our room, it was dirty, privacy lock was broke or loose not funtionable, way over priced for the accomadations, the stay, an not getting any continental breakfast either, was spose to be included, but had a sign up no breakfast, outdoor area were filthy, cigarette buts all over, elevator walls were filthy, it was late arrival an thought about going elsewhere but was tired from flight in, never reccomend this place, an feel over charged.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Curt,We regret to hear about your recent experience at our hotel. We encourage guests to reach out to management directly with any concerns during their stay, as we strive to address issues promptly. Your feedback will be shared with the appropriate teams for review and improvement. We appreciate your comments.

2/10 Terrible

Janet

Traveled with family
Disliked: Amenities
Scum bags wrost place ever don’t go here
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Janet, We take all feedback seriously and regret to hear about your experience. Feel free to reach out to our management team for further assistance. Your satisfaction is important to us.

2/10 Terrible

richard j

Disliked: Cleanliness, staff & service, property conditions & facilities
this is 3RD WORLD ACCOMODATION. Large mirror over the vanity was dangling dangerously over counter. bathroom disgusting, wall paint pealing in large area. Refused to take the room and left without checking IN
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello richard j, We regret to learn of your experience and apologize for any inconvenience caused. Guest feedback is valuable for improving our services, and we encourage you to share specific details with our management team for further investigation. Your comfort and safety are our top priorities, and we strive to address any maintenance issues promptly.

2/10 Terrible

Diana

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
dirty, cockroaches everywhere...not pleasant or clean whatsoever!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Diana,We appreciate your feedback on your recent stay with us. Rest assured, we take all comments seriously and will address this matter with the utmost urgency. Please feel free to directly contact our management team to further discuss your experience.

2/10 Terrible

Larry

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like the fact that this was the first Super 8 that didn’t have breakfast available. The room was not good either. AC/ Heater didn’t work. Light over vanity came down while at work. No discount for the inconvenience. I will never go through Expedia again. Very disappointed!
Stayed 28 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Larry, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments have been noted, and we will share them with our team for further review. Our aim is to provide all guests with a comfortable stay, and we regret that we fell short of your expectations. We recommend reaching out to the management directly for further assistance.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and helpful.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Dave,We appreciate your kind words regarding our courteous and helpful staff. Guest satisfaction is our top priority and we are delighted to hear we met your expectations during your stay. Your feedback is valuable to us as we strive to create a positive experience for all our guests.

4/10 Poor

Kedar

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff could be better
Stayed 4 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Kedar,We appreciate your feedback regarding our staff and will address this with our team for improvement. Your input helps us enhance our guest experience and we hope to welcome you back in the future to demonstrate our commitment to service excellence.

10/10 Excellent

Dave

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Good management
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello Dave,We appreciate your recognition of our management team. Should you have any further feedback or inquiries, please do not hesitate to reach out to us.

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Paul, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback you would like to share so we can address any concerns you may have. We hope to have the chance to welcome you back in the future for an improved experience.

6/10 Okay

Joshua

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Joshua, We hope you had a pleasant stay with us! Should you have any further feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

4/10 Poor

Gregory

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this location two times in past years and had an exceptional time. That's why we returned for a three-day visit, and it was almost awful this time. We would now rate the Super 8 as a Super 2! :-(
Stayed 3 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Gregory, We are sorry to hear that your recent experience did not meet your expectations. Your feedback is valuable to us, and we encourage you to reach out to our management team to discuss your concerns further. Thank you for sharing your thoughts with us.

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nothing like the photos. Very rundown and dirty. DO NOT STAY HERE!!!
Response from Manager on Feb 27, 2024
Hello Samuel, We apologize that your experience did not meet expectations. We appreciate your feedback and will address this with the team. Thank you for bringing this to our attention.

2/10 Terrible

Robert

Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Robert, We're sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have so we can address the issues you experienced. We strive to provide exceptional experiences for all our guests.

2/10 Terrible

Brian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not kept up, loud all night with people coming and going rooms
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Brian,We regret to hear about your experience and apologize for any inconvenience caused by the noise disturbances during your stay. We always strive to ensure all guests have a peaceful environment. We encourage you to reach out to our management team to discuss your concerns further.

2/10 Terrible

Edward

Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel ever. No nothing like glasses or coffee. Old hotel with nothing renewed or improved.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Edward, We appreciate you sharing your feedback with us. We take all reviews seriously and will be sure to pass your comments along to our management team for further review. We hope you will consider staying with us again in the future.

4/10 Poor

bryan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay a $100 deposit was not told. Thats what I paid for the room. Shower had soap from the last people and toilet was dirty. No breakfast sign hand written when I walked in.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello bryan, We appreciate your feedback regarding your recent stay with us. Please know that deposits are standard procedure, and we apologize if this was not clearly communicated to you. We will address the housekeeping issues you mentioned with our team to prevent such oversights in the future. Regarding breakfast, we apologize for any inconvenience caused by the temporary suspension of our breakfast service.

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smells, sheets had blood on it, holes in comforter terrible experience, would not recommend
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Jerome, We are sorry to hear about your experience and appreciate your feedback. We take all guest concerns seriously and will address this with our housekeeping team. Guest comfort and satisfaction are our top priorities. Thank you for bringing this to our attention.

2/10 Terrible

DiAnna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the worst place I have ever stayed. Broken refrigerator when I ask them to get me another that one was not working either. Lamp between the beds are broken. Holes in the wall that was patched with cardboard. The elevator inspection had expired in August of 2022. Floors were dirty. Plaster on the walls and ceiling were coming off. This hotel should not be on your website. I will never stay at super 8 by Windham again. Worst 3 nights of my life.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello DiAnna, We regret to hear about the inconveniences during your stay. We take guest feedback seriously and encourage you to reach out to management to address any concerns. Their team is ready to assist and ensure that any issues are further reviewed and resolved.

2/10 Terrible

Luis

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor condition, clogged sink, poor air conditioner, dirty place, walls coming apart, cockroaches in the room.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Luis, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

kathleen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy unsafe, nothing like they said it should be, gunshots in the parking lot. Stayed 1 night, i want my money back, had to go elesewhere and pay more i was very unsatisfied.
Stayed 13 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello kathleen, We are sorry to hear about your experience and take all feedback seriously. For further assistance regarding your concerns, please reach out directly to our management team. Thank you.

6/10 Okay

Terri

Disliked: Amenities
It's a very basic property but affordable for a night. It could stand a bit of renovation to bring it mire up tobdate
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Terri, We appreciate your feedback regarding our property and will take it into consideration for future improvements. Our aim is to continually enhance our guests' experience. We recommend checking our website for any updates on renovations in the future. Thank you for choosing to stay with us.

4/10 Poor

Robert, Hermantown

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our bedspread had cigarette burns in it. The bathtub and floor was dirty.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Robert,We're sorry to hear about your experience; we take all feedback seriously. Your concerns have been noted and will be shared with our housekeeping team for review and improvement. We always strive to provide a comfortable and clean environment for all our guests.

2/10 Terrible

Casey

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had mold in the shower and ripped furniture. There was police in the lobby to escort guest out. There was no breakfast. The lobby itself looked like a storage unit. The gentleman at the desk, however, was very nice. He refunded my fee after I stated I did not feel safe.
Response from Manager on Feb 16, 2024
Hello Casey,Thank you for taking the time to share your experience. We appreciate your kind words about our front desk staff. We apologize for any inconveniences you encountered during your stay. We take all feedback seriously and will address your concerns with our team. We recommend reaching out to our management directly for further assistance. Thank you again for your valuable feedback.

10/10 Excellent

Denis

Liked: Staff & service
Every thing is medium....
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Denis,Thank you for your feedback. We appreciate your input and will take it into consideration as we continue to improve our services. If you have any specific suggestions or concerns, please feel free to contact our management directly. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Minnett

Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Minnett, We're sorry to hear that you did not fully enjoy your stay. We would appreciate it if you could kindly reach out to us with more details about your experience, as we strive to address any issues mentioned. We hope to welcome you back and provide a much-improved stay in the future.

2/10 Terrible

alena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty unsafe dangerous room was a disaster. All noise from the entry all night. Never will stay at a super 8 again
Stayed 6 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello alena, We're sorry to hear about your recent experience at our hotel. Ensuring the safety and comfort of our guests is a top priority, so we apologize for any inconveniences caused. We appreciate your feedback and will share it with our team for further improvement. We hope you'll reconsider and give us another chance to exceed your expectations in the future.

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello John, We appreciate you choosing our hotel for your recent stay. If you encountered any issues during your time with us, we kindly ask that you please reach out to our hotel directly. We value your feedback and would love the opportunity to address any concerns you may have. We hope to welcome you back again in the future to provide you with an even better experience.

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Feb 14, 2024
Hello Jeremiah,Thank you for rating our hotel with 5 stars! We are thrilled to hear that you had a wonderful stay with us. Should you have any further feedback or if there is anything we can do to make your next visit even better, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

2/10 Terrible

Stephanie J

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Manager on Feb 14, 2024
Hello Stephanie J, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly to provide more information about your stay so that we may address any issues you encountered. Thank you for sharing your experience and we hope to have the opportunity to serve you better in the future.

4/10 Poor

Jeffrey

Traveled with family
Disliked: Cleanliness, amenities
No breakfast. Supplies in room limited. Had to put $100 deposit. Never ever had to do that. Sign on wall in entry had something about prostitution. The front desk had a shield in front of it. Had to work on the tv only one station. The staff spoke different language. When a customer is there please speak English. Didn’t feel safe. Would of left if our room was not paid for.l Probably will never go to a Super 8 again.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello Jeffrey,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your concerns regarding breakfast and the limited supplies in the room. Our aim is to provide a comfortable stay for all our guests and your comments will be shared with our team for improvement. We value your safety and understand the importance of clear communication, hence we'll ensure our staff is proficient in English. We hope you reconsider and give us another chance to provide you with a better experience in the future.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello James,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay!

4/10 Poor

Vicki

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Very dirty and smelly.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Vicki, We apologize for any inconvenience you may have experienced during your stay. The cleanliness and comfort of our hotel are of utmost importance to us. Your feedback will be shared with our housekeeping team to ensure that our standards are being met. We value your opinion and hope to have the opportunity to provide you with a more satisfying stay in the future.

10/10 Excellent

ARMANDO

Disliked: Amenities, property conditions & facilities
It's a short walk from a 24 hour convenient store and a beautiful cycling trail. You may have some noisy neighbors so just be sure to bring some loud rain sounds or something to sleep to. They don't clean the rooms daily so if you need anything, just ask. Pool was closed. I went to visit my son and enjoy the weather though so I just needed a place to sleep and it's fine for that.
Stayed 7 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello ARMANDO,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We are glad to hear that you found our location convenient and enjoyed the nearby cycling trail. We apologize for any noise disturbances caused by other guests and appreciate your suggestion of using soothing sounds for better sleep. Please note that due to our commitment to promoting sustainable practices, we offer daily cleaning services upon request to minimize our environmental impact. We apologize for any inconvenience caused by the closure of the pool during your stay. We hope to welcome you back again in the future for another comfortable stay.

2/10 Terrible

Allen J

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I killed two roaches. Had to go to Wal Mart to buy new bedding due to blood stained sheets. Bought Bathroom cleaner w/bleach to clean room. Think they are gonna bill me for the dirty towel I used to clean with? I should have pitched a tent in the back of my truck.
Stayed 3 nights in Jan 2024
Response from Manager on Feb 7, 2024
Hello Allen J, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Kristi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very comfortable, Convenient, and The staff is very Friendly, and Accommodating.
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Kristi,Thank you for your kind review! We're delighted to hear that you found our property comfortable and convenient. Our team takes pride in providing friendly and accommodating service to our guests. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

2/10 Terrible

Rafael

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures online are not current, looks like the hotel was closed for a while and they re opened with a lot of issues. beds with bed bugs, tv not working, walls not finished, holes in walls, no bulbs, fridge barely working, the worst experience ive ever had
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Rafael, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Cheyenne

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was falling apart. The hotel room itself had holes in the wall, mold and mildew in the bathroom as well as dirty sheets when we arrived. They gave us no towels and one roll of toilet paper. There were no trash cans in the room and we didn't even have a remote to the tv. This is by far the dirtiest and most disgusting hotel that I have ever paid for. OH and it also mentions online that they have breakfast - THEY DO NOT. We stayed to have a place to sleep and checked out to go to another hotel. There is definitely something in their ac/vents because we all were having a hard time breathing after we left that place (thankfully it cleared up after a few hours). If you are looking for a cheap hotel, there are still cheap and better quality rooms out there.
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Cheyenne,We're sorry to hear about the issues you experienced during your stay. We strive to provide a comfortable and clean environment for all our guests, and we apologize for any inconveniences caused. Your feedback will be shared with our team for immediate attention. We regret any miscommunication regarding breakfast and will update our online information accordingly. We appreciate your input and hope you consider giving us another chance to provide you with a satisfactory experience in the future.

10/10 Excellent

Kristi

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Kristi,We are delighted to hear that you had an excellent stay with us! Our team looks forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Kristi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying here for business, For over one month. Very Pleasant.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Kristi,Thank you for choosing our hotel for your extended business stay. We appreciate your kind words and are delighted to hear that your experience with us has been pleasant throughout the month. We strive to provide a comfortable and enjoyable environment for all our guests. If you have any additional feedback or suggestions, please feel free to share them with us.

2/10 Terrible

Jawad

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
worse dump i have ever seen
Stayed 4 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Jawad, Thank you for taking the time to share your feedback. We value all opinions and continuously strive to improve our services. Should you have any specific concerns or suggestions, we encourage you to reach out to our management directly.

10/10 Excellent

Kristi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property is great for Us to stay during Our Work/Project
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Kristi,Thank you for choosing our hotel for your work/project stay. We're delighted to hear that our property met your needs. We strive to provide a comfortable and convenient experience for all our guests. We appreciate your positive feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Cathy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Paint on the lobby wall by elevator was terribly chipped. Once in the room, one chair was falling apart and the other cloth chair was stained. Both looked like they came out of a dumpster. The comforter had cigarette burns. The shower ceiling had water or possibly mold stains. The only good thing I can say is it didn’t smell bad.
Response from Manager on Jan 29, 2024
Hello Cathy,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you may have encountered. We appreciate you bringing these concerns to our attention and will certainly address them with our team. We strive to provide a comfortable and pleasant experience for all our guests and regret that we fell short in this instance. We always aim to improve and hope to have the opportunity to better serve you in the future.

6/10 Okay

Barbara

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Manager on Jan 29, 2024
Hello Barbara,We appreciate you taking the time to rate your recent stay with us. If you have any feedback that you would like to share regarding your experience, please don't hesitate to reach out to us directly. We value our guests' opinions and would love to address any concerns you may have had. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Vladimir

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Brocken furniture, poor service, coffee mashine in the room but no coffee, peeling ceiling. Bettsheets are dirty and stained. Terrible! Stay away from this property!
Stayed 2 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Vladimir,We apologize for any inconvenience you encountered during your stay at our property. We are sorry to hear about the condition of the furniture, service, coffee machine, and the cleanliness of the bed sheets. Our team strives to provide a positive experience for all our guests, and we regret that we did not meet your expectations. We appreciate your feedback and will address these matters with our staff to ensure improvements are made.

10/10 Excellent

Kristi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, The Cleaning staff, and The front desk staff are GREAT!
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Kristi,Thank you for taking the time to acknowledge our exceptional cleaning staff and front desk team. We greatly appreciate your kind words and will make sure to share your positive feedback with them. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay.

10/10 Excellent

Kristi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Once Again, The Front Desk staff was Pleasantl
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Kristi,Thank you for sharing your positive experience with our Front Desk staff. We're glad to hear that they were pleasant during your stay. Our team prides themselves on providing excellent service to all our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WE FOUND COCKROACHES IN THE BED!!! UNDERNEATH THE SHEETS AND INSIDE THE SHOWER!!!
Stayed 2 nights in Jan 2024
Response from Manager on Jan 26, 2024
Hello Jose,Thank you for bringing this to our attention. We take cleanliness and guest satisfaction seriously. Our team will conduct a thorough investigation and address any possible areas of concern. We appreciate your feedback as it helps us improve our services.