This place is awful. First i get told there isnt any rooms available. I told them, not accordimg to expedia. She instructed me to book thru them then. After i did that, it took a few minutes to find a room in the computer. Then i had to pay a deposit on top of the hotel cost i already paid thru expedia.
I got my key cards, room 252I asked where the room was. She pointed and said, "in the back". Couldnt find the room. 249, 250, 251, 253, 254, 255.....no 252! Went back to the office (my lady needed to use the restroom before we got there. Now shes almost crying)
This time, a different employee showed me on a map. Told me that the one stairwell was out of order. That i had to use the last one. That it was in the smoking area of the hotel. Well, i booked a non smoking room. My lady said she didnt care, she needed to use the restroom. So, we went and found the room. I should have been given these instructions the 1st time. Unfortunately, the keys wouldnt work!
We had enough of this place and asked for a refund. I was told it would have to be done thru expedia. Took 30 minutes to get them to give me the refund. Wasted 1.5 hours of my life over this craptacular place and didnt even stay there!